0% lettings valuation accuracy
67% lettings fee satisfaction
This company is no longer in business.
Mar 06,2014
Mar 06,2014
5
people found
this helpful
this helpful
Myself and my partner rented a property from Valluga Residential for 6 months, my tenancy began in August 2013. When we first approached Valluga Residential about a property we were interested in (which we found on Rightmove) they were very helpful, approachable and informative however, this was before the contract was signed and money was handed over. We were informed a professional clean of the property would be done before we moved in; however, when we moved into the property I had to clean the whole flat again as the floors, skirting boards and kitchen cupboards were dirty. I am not saying they didn't hire cleaners as I'm not 100% sure whether they did or not but the property didn't look professionally cleaned. When myself and my partner handed over the inventory for the property to Tom, we were informed that the broken furniture and other damages we'd listed would be repaired or replaced, however this never happened. A couple of examples of repairs he said they'd fix or replace were a broken and unusable set of draws, a faulty fridge door and a radiator which wasn't fixed on the wall correctly. Furthermore, during our tenancy a leak came through from the flat above us on Christmas Day, we left Tom/Liam a voicemail on their emergency contact number. They never returned our voicemail so we rang them back on the 27th December 2013, they didn't seem very interested or helpful. We were informed they'd send someone round to look at it, on us returning home a couple of days later it appeared they had stopped the cause of the leak however they never offered to replace the damage it had caused ( the wall had water damage and there was a small hole in the ceiling) this is just one example of how they don't repair damages that happen whilst your living in the property. We had to live with this damage for 6 weeks prior to us vacating the property, bearing in mind they didn't know we were planning on ending our tenancy at the time this happened and no repairs were carried out, meaning they were happy for us to live in those conditions.
On our contract, it states that we would be contacted 4 weeks prior to our tenancy end date to ask whether we would be continuing or ending our tenancy with them. They never contacted us therefore; we rang them and informed them we'd be ending our tenancy. This was just the start of more hassle and unprofessional conduct from the agents. On our contract we agreed for prospective tenants to view the property whilst we were living there, Under Common Law all landlords are under an implied obligation to allow their tenants ¢â‚¬Å“quiet enjoyment¢â‚¬Â of the premises let to them meaning that a landlord must ensure that no one, be it the landlord himself or an employee or his agent shall interfere with his tenant's right to possession of and to the lawful use and enjoyment of the premises. The law also states that landlords/agents must give at least 24 hours' notice of prospective viewings, Tom/Liam both didn't follow these rules in place. The first week after us informing them of us ending our tenancy we had at least 4 viewings that week, on numerous occasions we were not given 24 hours' notice. A specific occasion is when Tom left us a voicemail about 4:50pm informing us there would be a viewing the next day at 10am, we couldn't ring them to inform them this was inconvenient as their office conveniently shut a 5pm. Neither Tom or Liam took our needs as tenants into consideration, they didn't try to arrange viewings around what suits us as tenants, bearing in mind my partner works until late at night and morning viewings were unpractical. At one point, Tom rang my partner about 9:10am informing her of a prospective tenant that would like to view the property at 10am and he said he thought they would take it so would really appreciate it if I'd let them view the property. This is just an example of how they were only interested in money and not the tenants needs at all. They had a total lack of communication between us as their tenant and it was always us chasing them.
When we ended our tenancy and handed the keys to Liam we were informed we needed to provide proof of the bills being clear before our deposit would be released. We provided these just over a week after our tenancy ended. On this day, we were told a cheque would be sent in the post, which 4 days later hadn't arrived, we contacted Liam and were told it was sent but he will process a transfer instead, 5 days later this hadn't happened either. After numerous phone calls with Tom about where are deposit was ( who didn't have any clue or interest in the situation and said Liam was dealing with it ), we still didn't have it. 2 weeks later after we originally provided the proof of bills being clear an instant transfer was sent ( which they could have done originally), this was after my partner rang informing Liam he was over the allowed time for the deposit to be in my account ( in line with the terms of the my deposit scheme ), this once again displays their unprofessional and bad attitude as a letting agent.
I would definitely suggest you do NOT rent from this letting agent and you take your money elsewhere, on numerous phone calls with myself or my partner Tom spoke in a very patronising and abrupt manner, I'm not sure if this was because me and my partner are both young or because he is just unprofessional in general. They do not fix or replace problems that they say they will and you have to do their job for them as they don't communicate well and when told you'll receive a phone call back regards to an issue they never phone you back. Our time at the property was short but all it gave us was hassle and we are just glad we didn't agree to a longer contract. Stay well away!!
On our contract, it states that we would be contacted 4 weeks prior to our tenancy end date to ask whether we would be continuing or ending our tenancy with them. They never contacted us therefore; we rang them and informed them we'd be ending our tenancy. This was just the start of more hassle and unprofessional conduct from the agents. On our contract we agreed for prospective tenants to view the property whilst we were living there, Under Common Law all landlords are under an implied obligation to allow their tenants ¢â‚¬Å“quiet enjoyment¢â‚¬Â of the premises let to them meaning that a landlord must ensure that no one, be it the landlord himself or an employee or his agent shall interfere with his tenant's right to possession of and to the lawful use and enjoyment of the premises. The law also states that landlords/agents must give at least 24 hours' notice of prospective viewings, Tom/Liam both didn't follow these rules in place. The first week after us informing them of us ending our tenancy we had at least 4 viewings that week, on numerous occasions we were not given 24 hours' notice. A specific occasion is when Tom left us a voicemail about 4:50pm informing us there would be a viewing the next day at 10am, we couldn't ring them to inform them this was inconvenient as their office conveniently shut a 5pm. Neither Tom or Liam took our needs as tenants into consideration, they didn't try to arrange viewings around what suits us as tenants, bearing in mind my partner works until late at night and morning viewings were unpractical. At one point, Tom rang my partner about 9:10am informing her of a prospective tenant that would like to view the property at 10am and he said he thought they would take it so would really appreciate it if I'd let them view the property. This is just an example of how they were only interested in money and not the tenants needs at all. They had a total lack of communication between us as their tenant and it was always us chasing them.
When we ended our tenancy and handed the keys to Liam we were informed we needed to provide proof of the bills being clear before our deposit would be released. We provided these just over a week after our tenancy ended. On this day, we were told a cheque would be sent in the post, which 4 days later hadn't arrived, we contacted Liam and were told it was sent but he will process a transfer instead, 5 days later this hadn't happened either. After numerous phone calls with Tom about where are deposit was ( who didn't have any clue or interest in the situation and said Liam was dealing with it ), we still didn't have it. 2 weeks later after we originally provided the proof of bills being clear an instant transfer was sent ( which they could have done originally), this was after my partner rang informing Liam he was over the allowed time for the deposit to be in my account ( in line with the terms of the my deposit scheme ), this once again displays their unprofessional and bad attitude as a letting agent.
I would definitely suggest you do NOT rent from this letting agent and you take your money elsewhere, on numerous phone calls with myself or my partner Tom spoke in a very patronising and abrupt manner, I'm not sure if this was because me and my partner are both young or because he is just unprofessional in general. They do not fix or replace problems that they say they will and you have to do their job for them as they don't communicate well and when told you'll receive a phone call back regards to an issue they never phone you back. Our time at the property was short but all it gave us was hassle and we are just glad we didn't agree to a longer contract. Stay well away!!
What agent could do to change your mind?
Better communication between themselves and us as tenants Enforce a professional, polite and helpful manner Meet our needs as tenants whether it be by replacing/ fixing damages to the property or arranging viewings with prospective tenantsAttached Filesnbsp;
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Latest Reviews
17th Jul 2014
reviewed by 'Belinda'
20th Jun 2014
reviewed by 'Wayne'
3rd Jun 2014
reviewed by 'Laura'
7th Apr 2014
reviewed by 'Robert'
6th Mar 2014
reviewed by 'Lucky'
6th Mar 2014
reviewed by 'Nothing'
Opening Hours
Address
Valluga Residential
464 Wilmslow Road
Didsbury,Manchester
Greater Manchester
M20 3BA
0161 434 5307
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 67% | £400 | £550 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 6 | 5 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Rankings
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Latest Properties
Jul 17,2014
Jul 17,2014
1
people found
this helpful
this helpful
DO NOT USE THIS LETTING AGENCY!!!!! I moved into a flat which was filthy. A few weeks after living here I woke up covered in flea bites and really itchy.
The cooker did not work and it has taken a month to get it replaced. ...
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Comment on agent fees
unreasonable
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Jul 22, 2014
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(1)
We have no tenants named Belinda in any of our managed properties.
All of our managed properties are professionally cleaned prior to move in.
We have received no emails of complaint regarding the cleanliness of any of our managed properties.
We have had no emails of complaint with regards to Fleas at any of our managed properties.
With out knowing the property address i can't respond to any of the other issues.
All of the above points lead us to doubt the validity of this review.
Managem ...
Jun 20,2014
Jun 20,2014
0
people found
this helpful
this helpful
Valluga Residential should be proud of their friendly team.They were very helpful in finding me a property I could afford and that met all of my needs. I have used many agencies throughout Manchester and non have been as professional or efficient. There were ...
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Jun 03,2014
Jun 03,2014
0
people found
this helpful
this helpful
An absolute pleasure! I called up to arrange a viewings for a potential new flat in didsbury. Tom booked myself and my partner in for 3 viewings that very day. Tom met us at the first property and arrived 5 minutes early. I found this refreshing after ...
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Apr 07,2014
Apr 07,2014
0
people found
this helpful
this helpful
Excellent service from Liam & Tom from start to finish!
Both very professional and courteous in all my dealings with them from start to finish.
The maintenance men were always quick and efficient to sort repairs.
Happy to recommend their services and already have!...
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Mar 06,2014
Mar 06,2014
3
people found
this helpful
this helpful
I rented a property form valluga in August 2013 for 6 months. This was my first flat since leaving my parents home. All seemed fine with the company and staff before we moved in. They were polite and approachable that was until we exchanged money and contracts. ...
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Mar 06,2014
Mar 06,2014
5
people found
this helpful
this helpful
Myself and my partner rented a property from Valluga Residential for 6 months, my tenancy began in August 2013. When we first approached Valluga Residential about a property we were interested in (which we found on Rightmove) they were very helpful, approachable and informative however, this was ...
read full review
read full review
What agent could do to change your mind?
Better communication between themselves and us as tenants Enforce a professional, polite and helpful manner Meet our needs as tenants whether it be by replacing/ fixing damages to the property or arranging viewings with prospective tenantsAttached Filesnbsp;
Was this helpful?
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Yes
Mar 07, 2014
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Wow I was actually looking at a property advertised by Valluga Residential, after reading this review I will not be arranging a viewing! The other reviews had similar issues but this just tops the table.
Thank you! ...
Dec 04,2013
Dec 04,2013
5
people found
this helpful
this helpful
When we originally contacted valluga, they were very helpful in finding us a professional flat to let. However that was the end of the helpfulness from valluga. When we had moved in our furniture we were told that the precious tenant had left a very ...
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What agent could do to change your mind?
I would be happier if the company communicated with its tenants and explained why they are not willing to pay back our deposit.Attached Filesnbsp;
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Apr 09,2013
Apr 09,2013
1
people found
this helpful
this helpful
I was a tenant of a Student property that was fully managed by Valluga Residential. Throughout my stay at the property they were always on the ball with any tenancy related issue and I received my deposit back promptly. After a nightmare 6 months with another ...
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Feb 06,2013
Feb 06,2013
1
people found
this helpful
this helpful
I would just like to thank Liam for giving myself and my husband the privellage of living in the beautiful appartments at dunsters court, it has been a pleasure! Its only due to a change in our circumstance that we are moving on. Should our ...
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Aug 15,2012
Aug 15,2012
2
people found
this helpful
this helpful
Having used Valluga Residential for 12 months, I would be happy to use them again in the future. The longest i ever had to wait for any maintenance issues to be resolved was 3 days and this was when my boiler had broken down and had to ...
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Aug 01,2012
Aug 01,2012
9
people found
this helpful
this helpful
At the beginning of our tenancy, they were reasonably efficient at responding to issues regarding the house we were renting. However the last few months from about March to June 2012 there was a serious lack of communication and organisation. At one point we were without ...
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