50% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
60% lettings fee satisfaction
Feb 13,2014
Feb 13,2014
13
people found
this helpful
this helpful
My experience with Fox & Sons was simply terrible. I found them to be constantly bullying, upselling and also misinformed.
Similarly to another reviewer here, I was bullied into paying for their financial advice service. The agent claimed that apparently the seller wouldn't have confidence in me if I don't use their service - even though I had in my hands an accepted offer from Barclays for a similar property that fell through just before. Anyway, to move on with the process I eventually agreed to sign up with them, only to receive a terribly slow service and a worse mortgage product. Oh, and dozens of cringey attempts to sell me all kinds of insurance. Thanks Fox & Sons!
But this was only the beginning. At the time, the agent said that offer was accepted but the buyer actually wasn't too happy it. The agent's suggestion? Speed up the process with the financial advisor and it'll all be fine. When I raised my concerns about this tactic, the agent said that he will quietly make sure not to let through any more viewings. Wow! Obviously he was either lying to me, or to the seller. Most likely to both.
By the way, as with the other reviewer here, when I asked for the ‚£1,000 off purchase price deal, I was told it's not available. Even though I ticked all the conditions they outlined beforehand.
Anyway, this was all preparation for the grand finale. After moving onto dealing with the solicitors, they discovered that the maintenance fee quoted by the agent is wrong. It was in fact DOUBLE what they said. It was now half of my mortgage fee, which made the purchase unviable (to put it mildly) and I pulled out. When I asked for my money back, I was refused of course. When I pointed out that the fee the agent provided was plain wrong, the area manager responded ƒÂ¢¢â€šÂ¬…“I can't expect 60 negotiators in 14 locations to get into the level of detail you suggestƒÂ¢¢â€šÂ¬. How foolish of me to expect a roughly accurate maintenance quote!
What a waste of time and money that was. Stay away from these guys.
Similarly to another reviewer here, I was bullied into paying for their financial advice service. The agent claimed that apparently the seller wouldn't have confidence in me if I don't use their service - even though I had in my hands an accepted offer from Barclays for a similar property that fell through just before. Anyway, to move on with the process I eventually agreed to sign up with them, only to receive a terribly slow service and a worse mortgage product. Oh, and dozens of cringey attempts to sell me all kinds of insurance. Thanks Fox & Sons!
But this was only the beginning. At the time, the agent said that offer was accepted but the buyer actually wasn't too happy it. The agent's suggestion? Speed up the process with the financial advisor and it'll all be fine. When I raised my concerns about this tactic, the agent said that he will quietly make sure not to let through any more viewings. Wow! Obviously he was either lying to me, or to the seller. Most likely to both.
By the way, as with the other reviewer here, when I asked for the ‚£1,000 off purchase price deal, I was told it's not available. Even though I ticked all the conditions they outlined beforehand.
Anyway, this was all preparation for the grand finale. After moving onto dealing with the solicitors, they discovered that the maintenance fee quoted by the agent is wrong. It was in fact DOUBLE what they said. It was now half of my mortgage fee, which made the purchase unviable (to put it mildly) and I pulled out. When I asked for my money back, I was refused of course. When I pointed out that the fee the agent provided was plain wrong, the area manager responded ƒÂ¢¢â€šÂ¬…“I can't expect 60 negotiators in 14 locations to get into the level of detail you suggestƒÂ¢¢â€šÂ¬. How foolish of me to expect a roughly accurate maintenance quote!
What a waste of time and money that was. Stay away from these guys.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 50% | 50% | £0 | £0 |
| Lettings | 100% | 60% | £835 | £2,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 2 | 0 | 1 | 2 | 0 | 0 | 0 | 0 | 0 | 1 |
Areas covered
- BH1
- Bournemouth
- BH6
- Poole
- BH2
- Christchurch
- BH7
- BH3
- BH8
- BH4
- BH9
- BH5
- BH10
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Dec 21,2023
Dec 21,2023
0
people found
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Absolutely awful service!
Rented a property with fox and sons 3 weeks ago and ever since the property has had ongoing maintenance issues. Fox and sons winton have consistently ignored my emails and phone calls and just could not care less. Apparently no duty of care ...
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Dec 22,2021
Dec 22,2021
0
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Great experience with Fox and sons who were working under pressure due to covid but maintained complete professionalism, from Ed the mortgage adviser who is multi skilled, to Tom great communicator and found me a house almost straight away, and wonderful Kelsey who found me ...
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Feb 26,2021
Feb 26,2021
0
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When our onward house chain fell through 3 weeks before our move, we were very anxious. Thanks to Kesley at the Bournemouth office, we are now fully moved into a rental property whilst we find out forever home. Kelsey was a true professional, made some great ...
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Nov 24,2016
Nov 24,2016
0
people found
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Been with Sequence for quite a few years now and have always found them easy to deal with, and very professional in looking after my property. Both their Cardiff and Winton offices are always ready to help with your your inquiries. Well done Lewis and ...
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Comment on agent fees
Very reasonable and fair.
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Nov 24, 2016
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(1)
Thank you so much for taking the to leave a review for us... it has been a pleasure to let your property! ...
Apr 14,2016
Apr 14,2016
6
people found
this helpful
this helpful
Literally the worst letting agent and property management agency I have ever had the displeasure of dealing with. Incredibly unhelpful, incredibly rude, and due to their negligence my friend and I were burgled on multiple occasions. After complaining we were told What are you gonna ...
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Mar 06, 2018
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Awful service. If the manager wasn't so self absorbed and thick, my problems would have probably been resolved ten times quicker ...
Feb 13,2014
Feb 13,2014
13
people found
this helpful
this helpful
My experience with Fox & Sons was simply terrible. I found them to be constantly bullying, upselling and also misinformed.
Similarly to another reviewer here, I was bullied into paying for their financial advice service. The agent claimed that apparently the seller wouldn't have confidence in ...
read full review
read full review
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:11 PM 25/11/2016 by Kelsey Akerman
