“Overall, an opportunity was missed to deliver outstanding service from ......”
3 Star Review
Jan 22,2014
By:
'Paul'
Jan 22,2014
Branch: Macclesfield, 84-86 Waters Green
Services: Lettings (as a Tenant)
Would you recommend?: Yes
Postcode: SK1
Branch: Macclesfield, 84-86 Waters Green
Lettings (as a Tenant)
Postcode: SK1
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Overall, an opportunity was missed to deliver outstanding service from what was just average. Compared to other agents I was using I found the telephone manner brusk, the details of the property on the email was poor ( tiny details - email signature with no phone number on it, no full address and post code of the flat on the email) and I was left feeling that the money and Jordan Fishwick process were the only thing that mattered. I was asked twice if I had a poor credit rating, which I don't. For the record, I am also a landlord and for my tenants I wrote an annotated booklet with details of all the "how to stuff" you find in a new place - where the meters are - how to turn the heating on etc. For the record, I still havnt been sent a copy of the contract I signed.
On the plus side the heating was turned on before I moved in, which was a nice touch.
So nothing critically bad here, just an opportunity missed to display amazingly good service.
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