Nov 12,2013
By: 'Two year tenant'
Nov 12,2013
0 people found
this helpful
I have been with Walton Robinson for two years in two different properties. In the first year, while slightly slow to respond to issues and taking an unwarranted sum off the deposit, they were fine in how they treated their tenants. The same can not be said for the second year. I had a blood stained mattress for the duration of the year which they did not replace. I had Shoelaces for blinds in my attic room coupled with severe mould due to a contractor taping up an extractor fan. They took two months to replace a door knob. They did not finish decorations and then charged us at the end of the tenancy for these items to be removed. Walton Robinson were managing the property on behalf of the Landlord. I have lived in Newcastle for five years and used 4 different estate agents. I would avoid Walton Robinson, as general consensus seems to state, they are absolutely abysmal in their service in letting management. Newcastle has a wide range of rental properties with an equally wide range of estate and letting agents, please shop around as there are decent companies out there, unfortunately this is not one of them. We managed to get half of our deposit back over 5 months after the tenancy had ended. Appalling
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By: Walton Robinson
Nov 28, 2013
We are sorry to hear you feel the service received throughout your second year with us was not to a satisfactory level.

During the tenancy, we instructed contractors on behalf of your landlord who visited to investigate the cause of the mould in the attic bedroom. This was found to be a result of an accumulation of condensation caused by inadequate ventilation and heating. Whilst there was a small mark on the mattress at the start of the tenancy, no evidence was provided to suggest that this was a large blood stain as indicated, when the tenancy commenced.

At the end of the tenancy every effort was made to negotiate between both parties regarding the deposit return and the landlords proposed deductions. As these negotiations involve various different parties we are not always able to provide responses as promptly as we may like to. As we were unable to reach a mutually acceptable agreement, the deposit protection scheme were called upon to adjudicate on the allocation of the deposit. This further extended the time frame before the deposit was returned. They determined that the majority of the claim being made was justified, based on the evidence provided to support it.

We trust you appreciate as agents we are representatives for your landlord and as such are only able to act within the terms of our agreement with our client.

Should you would like to discuss any of these matters further please don’t hesitate to contact us.

Yours sincerely,

Walton Robinson.

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Walton Robinson

101 Percy Street Newcastle upon Tyne
Tyne and Wear

0191 211 3977

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