We are sorry to hear you feel the service received throughout your second year with us was not to a satisfactory level.

During the tenancy, we instructed contractors on behalf of your landlord who visited to investigate the cause of the mould in the attic bedroom. This was found to be a result of an accumulation of condensation caused by inadequate ventilation and heating. Whilst there was a small mark on the mattress at the start of the tenancy, no evidence was provided to suggest that this was a large blood stain as indicated, when the tenancy commenced.

At the end of the tenancy every effort was made to negotiate between both parties regarding the deposit return and the landlords proposed deductions. As these negotiations involve various different parties we are not always able to provide responses as promptly as we may like to. As we were unable to reach a mutually acceptable agreement, the deposit protection scheme were called upon to adjudicate on the allocation of the deposit. This further extended the time frame before the deposit was returned. They determined that the majority of the claim being made was justified, based on the evidence provided to support it.

We trust you appreciate as agents we are representatives for your landlord and as such are only able to act within the terms of our agreement with our client.

Should you would like to discuss any of these matters further please don’t hesitate to contact us.

Yours sincerely,

Walton Robinson.