Oct 10,2013
By: 'Unhappy Tenant'
Oct 10,2013
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I rented with Squarefoot lettings from April 2010 - October 2013. During this time, their profesisonal conduct and customer service were both well below par. Issues that I encountered included:
- not following up on maintenance enquiries, including an unsafe gas metre and broken radiator for 18 months
- unanswered emails and enquiries
- very rude behaviour (When I emailed this week to enquire what my deposit amount had been, a member of staff responded: "do you know what deposit you paid?")
- improper use of the Tenancy Deposit Scheme (deposits were not returned from the agency at the end of the tenancy, but were required to be paid in cash from the incoming tenant to the individual leaving the house. I was advised over the telephone that the TDS was only registered in one person name, and that would be the person who first moved into the property.)
- violations of the Data Protection Act (I was emailed a copy of another tenants personal ID and contact information)
- general incompetance (Upon calling to complain about the above issues, I was told by a member of staff that the agency does not normally let shared properties and does not know how to manage them.)

Whether you are a tenant seeking a property or a landlord with a property to let, I would recommend steering well clear of this agency.
What agent could do to change your mind?
- dealing with maintenance problems within a reasonable period of time (i.e. during the tenancy) - responding to email enquiries in a polite and professional manner, providing the requested information, and treating tenants as paying customers rather than products. - communicating verbally in a polite and professional manner. I.e. Not stating that requiring housing benefit for a period of 1 month would cast \"aspersions on [my] character\" or accusing tenants of being rude when making a complaint. - adherance to the Data Protection Act (i.e. not sharing tenant\'s personal information with others)
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Squarefoot Estate Agents

49 Windsor road Penarth
South Glamorgan
CF64 1JE

02920 990088

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