0% lettings valuation accuracy
0% lettings fee satisfaction
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Apr 28,2017
Apr 28,2017
1
people found
this helpful
this helpful
They are absolutely awful. They're almost completely unresponsive and you have to call and email at least 5 times before you get any kind of response (which usually doesn't solve the issue or answer your query). Examples of queries we've had, the location of our electricty meter (this is still unresolved after 2 years!!!), elevator in the building breaking down which took multiple calls and emails and 4 days to fix. How to change the spotlights in the bathroom (still unresolved). We also had the front door to the apartment block smashed by vandals so no one could get in or out of the building and they took hours and hours to respond. Our contact of 2 years left and we were given no heads up. It was only when we called, after multiple emails (which we'd come to expect to be normal) that we were informed and assigned someone else.
To add insult to injury, when you do manage to get hold of someone, do not expect to be treated with any kind of courtesy or respect.
Quoting directly from an email from their so-called director when she was haranguing me for a meter reading despite me telling her that we didn't know where it was and had been asking for help finding it since we first moved in. I also flagged that there were multiple instances were we had raised issues and they hadn't been addressed. This is what she said:
I do not appreciate your tone either, as I can assure you if any of these issues were raised , they would have been dealt with
To a customer!!!!!!!
She then goes on to deny any knowledge of any issues (which I still have saved in emails)
At no point have I been made aware of any issue that was outstanding by either yourself or Molly with regards to the communal areas of the block.
Even when we initially moved in we had to chase squarefoot to reply to us so we could set up a direct debit to pay our rent. When they finally did get in touch, they blamed the company marketing the property (which was untrue anyway because we had been trying to contact them directly as had Keatons with no response)
Apologies for the delay in making contact , Keatons have only just passed on your contact information to me.
So yeah unless you enjoy a combination of being ignored and being spoken down to, I'd say avoid Squarefoot
To add insult to injury, when you do manage to get hold of someone, do not expect to be treated with any kind of courtesy or respect.
Quoting directly from an email from their so-called director when she was haranguing me for a meter reading despite me telling her that we didn't know where it was and had been asking for help finding it since we first moved in. I also flagged that there were multiple instances were we had raised issues and they hadn't been addressed. This is what she said:
I do not appreciate your tone either, as I can assure you if any of these issues were raised , they would have been dealt with
To a customer!!!!!!!
She then goes on to deny any knowledge of any issues (which I still have saved in emails)
At no point have I been made aware of any issue that was outstanding by either yourself or Molly with regards to the communal areas of the block.
Even when we initially moved in we had to chase squarefoot to reply to us so we could set up a direct debit to pay our rent. When they finally did get in touch, they blamed the company marketing the property (which was untrue anyway because we had been trying to contact them directly as had Keatons with no response)
Apologies for the delay in making contact , Keatons have only just passed on your contact information to me.
So yeah unless you enjoy a combination of being ignored and being spoken down to, I'd say avoid Squarefoot
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Latest Reviews
28th Apr 2017
reviewed by 'Leila'
Opening Hours
Address
Squarefoot Estate Agents
49 Windsor road
Penarth
South Glamorgan
CF64 1JE
02920 990088
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 0% | £1,734 | £1,734 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Apr 28,2017
Apr 28,2017
1
people found
this helpful
this helpful
They are absolutely awful. They're almost completely unresponsive and you have to call and email at least 5 times before you get any kind of response (which usually doesn't solve the issue or answer your query). Examples of queries we've had, the location of our electricty ...
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Oct 10,2013
Oct 10,2013
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I rented with Squarefoot lettings from April 2010 - October 2013. During this time, their profesisonal conduct and customer service were both well below par. Issues that I encountered included:
- not following up on maintenance enquiries, including an unsafe gas metre and broken radiator for 18 months
...
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What agent could do to change your mind?
- dealing with maintenance problems within a reasonable period of time (i.e. during the tenancy) - responding to email enquiries in a polite and professional manner, providing the requested information, and treating tenants as paying customers rather than products. - communicating verbally in a polite and professional manner. I.e. Not stating that requiring housing benefit for a period of 1 month would cast "aspersions on [my] character" or accusing tenants of being rude when making a complaint. - adherance to the Data Protection Act (i.e. not sharing tenant's personal information with others)Attached Filesnbsp;
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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