100% lettings valuation accuracy
0% lettings fee satisfaction
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2024
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Oct 10,2013
Oct 10,2013
2
people found
this helpful
this helpful
I honestly don't know where to start with how awful this company were. A list will be the most effective:
- We were lied to about which items of furniture would remain in the flat and only found out the truth once we had signed the lease and started moving in.
- The flat was dirty and several items of furniture were broken although we know for a fact that the previous tenants had their deposit withheld in order to pay for cleaning and repairs.
- Part of our deposit was withheld to repair items we had reported as being already broken. Despite trying our best we've now given in trying to recover this.
-The staff were generally rude and disinterested, blaming absolutely everything on the tenant, as described in some of the other reviews above.
-Several visits were made to the property without consulting us while we were at work. After causing a fuss about this we were made to feel that we were being awkward. We were then alerted to a further unannounced visit by a neighbour, even after having quoted legislation to them on it. The office then lied in order to try to get out of it rather than apologise.
-When a power failure resulted in land being dug up outside the property to locate the fault, they were absolutely no help whatsoever, firmly reminding us that if it is an issue with electrical supply then it is "your problem".
I honestly, and I have racked my brains for 2 years on this, have absolutely no idea how they can justify any charge to either tenant or landlord whatsoever. I urge people not to deal with this company in the strongest possible terms.
- We were lied to about which items of furniture would remain in the flat and only found out the truth once we had signed the lease and started moving in.
- The flat was dirty and several items of furniture were broken although we know for a fact that the previous tenants had their deposit withheld in order to pay for cleaning and repairs.
- Part of our deposit was withheld to repair items we had reported as being already broken. Despite trying our best we've now given in trying to recover this.
-The staff were generally rude and disinterested, blaming absolutely everything on the tenant, as described in some of the other reviews above.
-Several visits were made to the property without consulting us while we were at work. After causing a fuss about this we were made to feel that we were being awkward. We were then alerted to a further unannounced visit by a neighbour, even after having quoted legislation to them on it. The office then lied in order to try to get out of it rather than apologise.
-When a power failure resulted in land being dug up outside the property to locate the fault, they were absolutely no help whatsoever, firmly reminding us that if it is an issue with electrical supply then it is "your problem".
I honestly, and I have racked my brains for 2 years on this, have absolutely no idea how they can justify any charge to either tenant or landlord whatsoever. I urge people not to deal with this company in the strongest possible terms.
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Address
Countrywide Scotland
2nd floor
26 Springfield Court
Glasgow
City of Glasgow
G1 3DQ
0141 221 2998
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 100% | 0% | £850 | £850 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 1 | 0 | 2 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
Services offered
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- Lettings
- Block Management
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- Conveyancing
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Oct 11,2017
Oct 11,2017
3
people found
this helpful
this helpful
CAUTION - complete incompetence and lack of communication in all areas they are only interested in collecting monthly fees. 9 mths of renting our property and one property inspection. Check out report must have been done 4.55pm on a Friday Complete Circus....
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Comment on agent fees
BAD
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Jul 04, 2018
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(1)
The worst agency ever. They never Reply to your emailsOr when they do it is simply too late. They never keep you updated on anything and they are completely incompetent. Getting things fixed with them is simply an impossible task and you have to survive on your own in your flat. What they care about is monthly fees and nothing else. I wish I coul or when they do it is simply too late. They never keep you updated on anything and they are completely incompetent. Getting things fixed with them is s ...
Oct 10,2013
Oct 10,2013
2
people found
this helpful
this helpful
I honestly don't know where to start with how awful this company were. A list will be the most effective:
- We were lied to about which items of furniture would remain in the flat and only found out the truth once we had signed ...
read full review
read full review
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May 04,2013
May 04,2013
5
people found
this helpful
this helpful
Merchant lettings at first seemed fine especially when it was time for us to hand over money. There were many problems with our flat and trying to get these sorted was like getting blood from a stone. The staff are very rude on the phone ...
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What agent could do to change your mind?
I think it's obvious from mine and everybody else's review.Attached Filesnbsp;
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