Medway Mortgage Shop
Medway, ME2
4.5/5, 16 reviews
88% recommended
100% sales valuation accuracy
80% sales fee satisfaction
100% lettings valuation accuracy
99% lettings fee satisfaction

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“I've just vacated a property that they were letting agents ......”

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Sep 25,2013
Minithumbdown
By: 'DP'
Sep 25,2013
1 people found
this helpful
I've just vacated a property that they were letting agents for, and the simplest way to sum up our experience was that it never felt like our home. Whilst it is quite normal to have regular 3 monthly visits from a letting agent, at each one they would endeavour to find some issue to pick up on, to justify the fee they were charging the landlord. We constantly felt under threat of losing our tenancy, because they made it so obvious that they were trying to find something to report back to the landlord, thus justifying the need for their services. What really annoyed me was the fact that they even picked us up on issues were we had improved the property. For example the back garden was a mess when we arrived, so we laid lawn, paying for the turf ourselves. They then criticised us for not mowing the lawn often enough. Should have just left it a big muddy patch then....... Ultimately we have decided to leave the property primarily due to the letting agent. I would avoid this agent at all costs. I'd rather live in a cardboard box than use these guys again. Oh, and don't try to complain. If you do they immediately become rude, defensive and intimidating. They made my wife cry in front of my children. They say Let Our Family Look After Yours. I'll look after my own family, thanks.
What agent could do to change your mind?
The estate agent should retrain their staff to be more respectful and less intimidating
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By: spicers
Nov 29, 2013
We have no tenant of this name and never have. It is obviously a fake review

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Latest Reviews

View all Reviews 16
20th Aug 2024
reviewed by 'Sharon & Mark'
“Great service from both Audrey & Lisa. Quick responses and great customer care. Sorted our mortgage out with no hassle & kept ......”
15th Feb 2024
reviewed by 'JDB'
“Excellent from start to finish . The team at MMS were really proactive and helpful in ensuring that the transaction completed . ......”
22nd Aug 2020
reviewed by 'Malcolm'
“When we neared the end of our interest only mortgage deal with a very well known high street bank we ......”
2nd Jul 2020
reviewed by 'Ololade'
“I have been dealing with Medway Mortgage Shop since I got my mortgage through them in 2014 till now and I ......”
3rd Aug 2018
reviewed by 'Remortgage'
“Excellent Service, great communication, nothing too much trouble, great outcomes. Have used for many years. Small Family business personal service ......”
12th May 2015
reviewed by 'Lisa'
“Would thoroughly recommended Medway Mortgage Shop. Service was brilliant. The people very friendly. Recommendations were spot on and went through ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Medway Mortgage Shop
159 High Street
Strood,Medway
Kent
ME2 4TH
01634 735335

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 80% £203,000 £382,500
Lettings 100% 99% £675 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
2 0 1 1 2 1 2 0 7 0
Areas covered
Services offered
  • Sales
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  • Lettings
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  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Great service from both Audrey & Lisa...”

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Aug 20,2024
Minithumbup
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Audrey
By: 'Sharon & Mark'
Aug 20,2024
0 people found
this helpful
Great service from both Audrey & Lisa. Quick responses and great customer care. Sorted our mortgage out with no hassle & kept up to date too...
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“Selling the flat...”

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Feb 15,2024
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Justine
By: 'JDB'
Feb 15,2024
0 people found
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Excellent from start to finish . The team at MMS were really proactive and helpful in ensuring that the transaction completed . Thank you MMS!!!...
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“Part repayment...”

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Aug 22,2020
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Audrey
By: 'Malcolm'
Aug 22,2020
0 people found
this helpful
When we neared the end of our interest only mortgage deal with a very well known high street bank we thought we'd have to sell. Downsizing for us at the moment would be like pouring a quart into a pint pot. Grim! Audrey found us ...
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By: Audrey Mcveigh
Sep 15, 2020
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thank you Malcolm and Donna, for your kind words and ithas been a real pleasure ...

“EXCELLENT SHOP!...”

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Jul 02,2020
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Audrey
By: 'Ololade'
Jul 02,2020
0 people found
this helpful
I have been dealing with Medway Mortgage Shop since I got my mortgage through them in 2014 till now and I am yet to see any other mortgage advisor that is as good as them! They are truthful and extremely professional! I have introduced them to ...
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By: Audrey Mcveigh
Jul 11, 2020
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Thank you very much for your very kind review. we really appreciate your support and also with trusting us to help your friends as well ...

“Excellent Service...”

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Aug 03,2018
Minithumbup
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Audrey
By: 'Remortgage'
Aug 03,2018
0 people found
this helpful
Excellent Service, great communication, nothing too much trouble, great outcomes. Have used for many years. Small Family business personal service offered. Good at communication. There to help and not just make money. Good advice given at all times. I use the company for letting and ...
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Comment on agent fees
The agents fee's are very reasonable
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By: Audrey McVeigh
Aug 23, 2018
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thank you very much for your kind review. It is really good that you have taken the time to do this and we appreciate it very much ...

“Would thoroughly recommended Medway Mortgage Shop. Service was brilliant. The ......”

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May 12,2015
Minithumbup
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Audrey
By: 'Lisa'
May 12,2015
1 people found
this helpful
Would thoroughly recommended Medway Mortgage Shop. Service was brilliant. The people very friendly. Recommendations were spot on and went through with no problems. If anyone needs advice on mortgages this is the place to go. Thank you for all your help....
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By: Audrey
Aug 07, 2015
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thank you very much for your review, we really appreciate it but more than that, am glad that you were pleased with everything ...

“Audrey was recommended through a friend, we found her to ......”

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Feb 27,2015
Minithumbup
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Audrey
By: 'Angela'
Feb 27,2015
0 people found
this helpful
Audrey was recommended through a friend, we found her to be friendly,contact was on a daily basis thro phone or email. As we were quite a complex case, we found that Audrey went above and beyond to help us thro a very worrying and ...
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“We used Medway Mortgage Shop to sell our last property ......”

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Dec 08,2014
Minithumbup
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Audrey
By: 'Gary'
Dec 08,2014
0 people found
this helpful
We used Medway Mortgage Shop to sell our last property and arrange our mortgage and the service was outstanding. On this occasion, although we were not purchasing or selling a property through Medway Mortgage Shop, Audrey again arranged my mortgage and the survey was completed ...
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“I have nothing but praise for Medway Mortgage Shop, they ......”

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Dec 04,2014
Minithumbup
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Audrey
By: 'Balvinder'
Dec 04,2014
0 people found
this helpful
I have nothing but praise for Medway Mortgage Shop, they have always been helpful, supportive and vigilant, willing to go that extra mile. It's service with a smile. I have several properties in various parts of the country and have been let down by the ...
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“When I first decided to rent out my property I ......”

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Oct 22,2014
Minithumbup
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Kevin
By: 'Chris'
Oct 22,2014
0 people found
this helpful
When I first decided to rent out my property I was a bit apprehensive and not sure how to go about it. I contacted Medway Mortgage Shop and right from the start they helped me through the whole process. They not only vetted and found ...
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By: Spicers1
Oct 22, 2014
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Thank you very much for your report. I am really pleased that you have put your positive views on here as it has helped negate the couple of negative one that we have had. We always try our best to help people and am glad that you were satisfied ...

“I would like to say how pleased I was with ......”

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Oct 22,2014
Minithumbup
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Audrey
By: 'Dee'
Oct 22,2014
0 people found
this helpful
I would like to say how pleased I was with the service I have received from Medway Mortgage shop. Having been recommended to me by a friend who has also had good service in the past I could see why, I re-mortgaged & used the will ...
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“we bought our house through Medway Mortgage Shop and found ......”

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Oct 22,2014
Minithumbup
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Audrey
By: 'violetwally'
Oct 22,2014
0 people found
this helpful
we bought our house through Medway Mortgage Shop and found them to be a breath of fresh air. They never pressurised us at all and kept us informed all the way through the sales process so we always knew what was happening. They answered all ...
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Comment on agent fees
there was no broker fee
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“Medway Mortgage Shop is a family run business which is ......”

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Oct 21,2014
Minithumbup
By: 'Jenny'
Oct 21,2014
0 people found
this helpful
Medway Mortgage Shop is a family run business which is exactly why I wanted them to sell my property. They went above and beyond to ensure a smooth transition and I am more than happy to recommend to anyone else wishing to sell. Other family ...
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By: Spicers1
Oct 21, 2014
View all comments (1)
Thank you for your kind words. We always try to give good service and are pleased that you were satisfied. Thank you for using us ...

“I Sold my house using this company after being referred ......”

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Oct 17,2014
Minithumbdown
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Audrey
By: 'Karen'
Oct 17,2014
1 people found
this helpful
I Sold my house using this company after being referred by a friend. I have never been so disgusted in my life as to how I was treated by one of the Business Owners 'Audrey'. VERY unprofessional and I would strongly recommend anybody to stay ...
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By: Spicers1
Oct 21, 2014
View all comments (1)
Sarah, we charged you the agreed price to sell your house, a very reasonable 0.75%.. I am sorry that you were not happy about that. We are very proud of the service that we give and of our reputation If I hear any more in this vein then I will sue you for libel ...

“I rented a house through this agent for 3 years, they ......”

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Jan 09,2014
Minithumbup
By: 'S'
Jan 09,2014
0 people found
this helpful
I rented a house through this agent for 3 years, they bent over backwards to help when things (not their fault) broke down or went wrong. They came out every few months to make sure we were looking after the house and we didnt have an ...
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“I've just vacated a property that they were letting agents ......”

Share on :
Sep 25,2013
Minithumbdown
By: 'DP'
Sep 25,2013
1 people found
this helpful
I've just vacated a property that they were letting agents for, and the simplest way to sum up our experience was that it never felt like our home. Whilst it is quite normal to have regular 3 monthly visits from a letting agent, at each one ...
read full review
What agent could do to change your mind?
The estate agent should retrain their staff to be more respectful and less intimidating
Attached Filesnbsp;
Feature review Comments (1) Report abuse Print review
Was this helpful? Yes
By: spicers
Nov 29, 2013
View all comments (1)
We have no tenant of this name and never have. It is obviously a fake review ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Medway Mortgage Shop, Medway ME2 4TH



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