Castlebrae Letting
Bathgate, EH48
1/5, 5 reviews
0% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
50% lettings fee satisfaction

“Terrible experience with this company dealing with Alistair McMurdo - ......”

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Sep 19,2013
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Alistair
By: 'CUSOON'
Sep 19,2013
6 people found
this helpful
Terrible experience with this company dealing with Alistair McMurdo - the guy had no time for us when showing us around a home viewing we where viewing, we applied for a property we could afford quite easily, after supplying all required documentation, paying our holding deposit right away and trying to get a hold of them for 2/3 days to see what was going on he eventually got back to us telling us a blatant lie that the landlord had choosen another viewer yet the landlord told us no-one else had viewed his property, we also confirmed that after the agent told us so.

He not only lied about this he basically went on to ask what age i was how i was making so much money etc and told me he was not happy about how i was being payed my money (Via bacs and paypal) and didn't want me to take the house even though the landlord was perfectly happy with it.

He admitted he didn't even check my employer references or previous letting references and made the decision personally which i think is discrimination

You wont get a house with this mob unless this guy likes you basically.
Was this helpful? Yes
By: Castlebrae
Oct 21, 2013
Cusson,

I am somewhat surprised at the comments above.

Firstly we do not lie!

The truth is, there was so much more to this application, for a property at £2200 pm, and have outlined the facts below.

We are governed by the Data Protection Act and are therefore limited to what we can post regarding this application.

I can confirm...
There was no clear proof of income and you were given numerous chances to supply this. We are legally required to establish the source of income which we were not comfortable with.
You also confirmed "...you did not have an employer as such" , so how could we check income. As explained at the time, that was one of the main sticking points we had!

We had not contacted your current letting agent as that point intentionally, as we wanted to ensure your income etc was fine first, before unsettling another landlord.
So, it is not a case of "admitting we hadn't contacted LL and E"

There were certainly previous viewers to you and we have DATED email discussion of this to the landlord.

I never carried out your viewing, so am unsure how I could have been offhand, another member of staff did this. I was on holiday then!

With regards to asking your age etc, these are standard questions on the application form, they were not asked as stand along questions.

If you were unsuccessful with the property I can fully understand your disappointment.

However, I think if we are all honest with the reader here, the points made are not accurate as the above shows and would reiterate again that there is more goes on with an application than we are able to divulge for DP reasons.

If you feel aggrieved I am more than happy to have a chat, rather that you posting information which is factually incorrect and portrays an agency, who work very hard with great Honesty and Integrity, in the wrong light,

Regards

Alistair J McMurdo

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Opening Hours
Address

Castlebrae Letting
7 Hopetoun Lane
Bathgate
West Lothian
EH48 1PP
01506 676300

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £0 £0
Lettings 0% 50% £750 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 2 0 0 0 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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“Ver poor in responding to emails. Very rude s......”

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Aug 23,2023
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By: 'AIJAZ'
Aug 23,2023
0 people found
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Ver poor in responding to emails. Very rude staff. unwelcoming, take customers for granted. as a landlord I would not allow this agency to let my properties as a tenant after the last weeks experience I would not rent from this agency. I do not ...
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“The attitude from staff is disgusting and qui......”

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Feb 14,2022
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By: 'Anon'
Feb 14,2022
0 people found
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The attitude from staff is disgusting and quite frankly ridiculous. I had a viewing booked for a flat and was told it was cancelled and when I asked why I was told "if you're going to have an attitude then I'm just going to put ...
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By: Jody McAdam, Office Manager
Feb 15, 2022
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I would appreciate if you could contact me on 01506 676300 as I would like to discuss your comments in more detail. ...

“Hard to rate an agent that isnt interested in......”

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Nov 15,2020
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By: 'Ian'
Nov 15,2020
0 people found
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Hard to rate an agent that isnt interested in doing viewings at all, or even answering the phone. Recently tried to view 5 seperate properties. Got a single response "we arent doing viewings, take it from the photos or leave it". Covid is not an excuse, ...
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By: Jody McAdam
Nov 17, 2020
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Ian, I am sorry that your enquiry with Castlebrae did not to your expectations. At this time we are still carrying out viewings, but only on vacant properties. This might mean that your details are added to a call back list for scheduling a viewing appointment once the current tenant has vacated. We have implemented these measure to ensure the safety of our Staff, Tenants and the wider community during this COVID 19 pandemic. I can assure you that our team would not comment "we arent doing viewi ...

“Awful experience, the agent didn't pick up ou......”

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Sep 01,2020
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David
By: 'Sultana'
Sep 01,2020
0 people found
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Awful experience, the agent didn't pick up our calls or emails, we put an offer on a house when there was no other interest. David Nelson was not picking up our calls or calling us back. He managed to get another customer (which per our ...
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“Terrible experience with this company dealing with Alistair McMurdo - ......”

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Sep 19,2013
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Alistair
By: 'CUSOON'
Sep 19,2013
6 people found
this helpful
Terrible experience with this company dealing with Alistair McMurdo - the guy had no time for us when showing us around a home viewing we where viewing, we applied for a property we could afford quite easily, after supplying all required documentation, paying our holding ...
read full review
Was this helpful? Yes
By: Castlebrae
Oct 21, 2013
View all comments (1)
Cusson, I am somewhat surprised at the comments above. Firstly we do not lie! The truth is, there was so much more to this application, for a property at £2200 pm, and have outlined the facts below. We are governed by the Data Protection Act and are therefore limited to what we can post regarding this application. I can confirm... There was no clear proof of income and you were given numerous chances to supply this. We are legally required to establish the source of income whi ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 3:24 PM 25/01/2016 by Lynn McMurdo

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