Stephensons Estate Agents
York, YO1
3.4/5, 15 reviews
60% recommended
75% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
0% lettings fee satisfaction

“If you would like an Estate agent to treat your ......”

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Sep 23,2010
Minithumbdown
By: 'Dill'
Sep 23,2010
6 people found
this helpful
If you would like an Estate agent to treat your potential buyers like scum then I fully recommend Stephensons. For example I rang up to ask them to let the seller know we were going on holiday and that she would need to get back to us with a response to our offer and they insisted that the seller already knew this even though I was telling them this for the first time!

Also when the seller rejected our initial offer I asked what sort of offer they may be open to and they told me haughtily "that isn't how it works, you have to make a higher offer". I'm sure that counter offers are quite common in house buying!

Even if we were not going to be able to buy that particular house there may have been another property on their books which we might have bought. However the agent was such a patronising, rude and unpleasant person I would have struggled to phone them up. Of course vendors do not have to accept offers but agents should still be polite to potential buyers.

Also on Saturdays viewings are conducted by temp staff who may not know anything about the house and might not have a key to the back door!

Our offer was 8% below the asking price so we were not wasting anyone's time. Don't waste yours and choose an Estate agent that is at least slightly pleasant, it's a difficult enough time to sell your house right now as it is.
Was this helpful? Yes
By: loz
May 24, 2012
we are in the prosses of buying a house through stephensons and they are very close to making us drop out at a very late stage. really rude and talk to you as if your an idiot that will beleve anything. they are so rude and offensive that they have almost left my girl friend in tears after phone calls which is not like her at all.
all they want is there comision as quick as possible. i personally hope they go under, dont use them
By: niknak
Mar 10, 2011
Sadly I must agree with your comments. The York office is manned by extremely rude, impolite, and condescending staff. Can't say I will be going back any time soon.

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Opening Hours
Address

Stephensons Estate Agents
10 Colliergate
York
Yorkshire
YO1 8BP
01904 625533

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 75% 100% £240,000 £240,000
Lettings 0% 0% £600 £600
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 6 0 1 1 1 5
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA RICS TPOS Sales
Latest Properties

No Properties

“Very refreshing approach to agency...”

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Nov 22,2020
Minithumbup
By: 'steve kerrison'
Nov 22,2020
0 people found
this helpful
I instructed Stephensons to market my home in Osbaldwick. Oliver visited me and gave clear and honest advise and offered several marketing plans. Within a week of launch Laura and Iain has successfully negotiated me an asking price offer which Sarah speedily managed through to ...
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“Awful service to buyers...”

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Apr 16,2018
Minithumbdown
By: 'Qwerty'
Apr 16,2018
1 people found
this helpful
The rudest and most incompetent service I have ever experienced as a buyer. I waited outside the property for 10 minutes and he didn't show up - I had to go out to the end of the cul-de-sac only to find the lazy agent just waiting ...
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By: Zak Brotherston
Apr 17, 2018
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Good Afternoon, We are very disappointed to hear of your bad experience with Stephensons. So we can look into this further, could please call us on 01904 625533 to provide more information as we are unable to investigate with the criteria provided in the initial review. The team and I look forward to speaking with you soon. Kind Regards Zak ...

“I just wanted to go on record to compliment Stephensons. ......”

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Jul 11,2017
Minithumbup
By: 'ShabbyChic'
Jul 11,2017
4 people found
this helpful
I just wanted to go on record to compliment Stephensons. I found all members of staff extremely helpful and knowledgable. My house sold in under 3 weeks and for over the asking price. A very happy vendor...
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Comment on agent fees
Fair
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“Within 2 weeks both my mother's and my own house had ......”

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Jun 19,2017
Minithumbup
By: 'Kent'
Jun 19,2017
2 people found
this helpful
Within 2 weeks both my mother's and my own house had been negotiated on and sold. The negotiation was professional and excellent. All the staff, from Nick Kay, partner, to Dan, Sarah and Zack and accompanying viewers, Charles, went above and beyond in their hard work ...
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Comment on agent fees
Good.
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“I arranged to view a house near Escrick and was ......”

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Mar 07,2014
Minithumbdown
By: 'Winston Smith'
Mar 07,2014
3 people found
this helpful
I arranged to view a house near Escrick and was at the house ten minutes before the viewing, using the time to walk around the area. The appointed time arrived and no one turned up; I waited for another ten minutes allowing for traffic, but ...
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What agent could do to change your mind?
N/A. One bad experience is enough; stay away
Attached Filesnbsp;
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“Oliver introduced me to the property, the purchase went through ......”

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Feb 12,2014
Minithumbup
By: 'Mrs A Hall'
Feb 12,2014
5 people found
this helpful
Oliver introduced me to the property, the purchase went through with no problems. I now rent it and use Stephensons as my agent. I am most impressed by the service they provide and the professionalism shown by the staff. I would recommend them to any ...
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“Stephensons provided professional knowledgeable & helpful services for recent valuations & property. ......”

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Feb 12,2014
Minithumbup
By: 'PDP Ltd'
Feb 12,2014
4 people found
this helpful
Stephensons provided professional knowledgeable & helpful services for recent valuations & property. They are always a 'first port of call' for sound local advice. We would not fail to recommend their services in all property related matters....
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“I am absolutely astounded to see negative feedback to towards ......”

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Feb 12,2014
Minithumbup
By: 'City Cycle'
Feb 12,2014
4 people found
this helpful
I am absolutely astounded to see negative feedback to towards Nick, Oliver & the team. Having previously used a number of well know agents in York it was refreshing to come across a team who at every stage put my feelings and stress levels before anything ...
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“Totally agree with several other v.low rated reviewers on ......”

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Nov 20,2013
Minithumbdown
By: 'Anon'
Nov 20,2013
3 people found
this helpful
Totally agree with several other v.low rated reviewers on here. Stephensons treat potential buyers with absolute disrespect, disdain and contempt. Though the industry has a bad reputation, their treatment was beyond terrible. It was a total shock to the system. They were obnoxiously pushing ...
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By: Stephensons-York
Feb 11, 2014
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Anon, We are very sorry to hear of you disappointing experience. We take all feedback seriously and would be more than happy to discuss the individual case further with you if you would like to contact us. Regards, Stephensons ...

“Excellent service from Stephensons, especially Oliver, who was very helpful ......”

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Nov 05,2013
Minithumbup
By: 'Becky & Ben'
Nov 05,2013
5 people found
this helpful
Excellent service from Stephensons, especially Oliver, who was very helpful and friendly throughout the whole process. A real positive was the speed of responses to emails. Can't fault the service at all, we were really happy. Well done Oliver, we really appreciated the personal service ...
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“I employed Stephensons to sell my property and I found ......”

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Jan 15,2013
Minithumbup
By: 'Mark1955'
Jan 15,2013
7 people found
this helpful
I employed Stephensons to sell my property and I found them to be very professional, courteous and efficient. Nothing was too much trouble and despite my buyer losing their initial purchasers in the chain, Stephenson efforts kept the sale progressing and whole process took place ...
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“First class service from start to finish. Professional advice at ......”

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Jan 12,2013
Minithumbup
By: 'Sandy'
Jan 12,2013
8 people found
this helpful
First class service from start to finish. Professional advice at the start, creative marketing and sold within the month with a dozen viewings. Friendly staff and we got the price we wanted. Strongly recommend them....
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“rude as they come, they treat there commision like its ......”

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May 24,2012
Minithumbdown
By: 'loz'
May 24,2012
4 people found
this helpful
rude as they come, they treat there commision like its a dept you owe them and they try rush everything through to get it as quick as possible. we were very close to dropping out at a late stage because of how they talked to ...
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“Absolutely ridiculous. avoid at all costs unless you want your ......”

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Jul 21,2011
Minithumbdown
By: 'anon'
Jul 21,2011
1 people found
this helpful
Absolutely ridiculous. avoid at all costs unless you want your time wasting....
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“If you would like an Estate agent to treat your ......”

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Sep 23,2010
Minithumbdown
By: 'Dill'
Sep 23,2010
6 people found
this helpful
If you would like an Estate agent to treat your potential buyers like scum then I fully recommend Stephensons. For example I rang up to ask them to let the seller know we were going on holiday and that she would need to get back ...
read full review
Was this helpful? Yes
By: loz
May 24, 2012
View all comments (2)
we are in the prosses of buying a house through stephensons and they are very close to making us drop out at a very late stage. really rude and talk to you as if your an idiot that will beleve anything. they are so rude and offensive that they have almost left my girl friend in tears after phone calls which is not like her at all. all they want is there comision as quick as possible. i personally hope they go under, dont use them ...
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Awards won by Stephensons Estate Agents, York YO1 8BP


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