Heritage Property
Leamington Spa Branch, Leamington Spa, CV32
4.7/5, 155 reviews
95% recommended
92% sales valuation accuracy
96% sales fee satisfaction
56% lettings valuation accuracy
74% lettings fee satisfaction

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“As a tenant, I had an appalling level of service ......”

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Sep 05,2013
Minithumbdown
By: 'Extremely'
Sep 05,2013
4 people found
this helpful
As a tenant, I had an appalling level of service from Heritage.
Problems when moving in to the property at the start of the tenancy included dangerous electrics, which meant a significant delay in moving in whilst receiving no discount from the rent due, dirty conditions, mould and damp on the walls, soiled toilet.
Whilst living in the property we experienced severe anti-social behaviour from other residents in the building on several occasions, to which Heritage reacted with near disdain, and very slowly too. We went without heating for over a week during the winter due to a faulty boiler, again to which Heritage reacted extremely slowly, proving near impossible to get hold of via telephone or email, and again we received to refund of rent due.
Upon vacating the property at the end of the tenancy, it took Heritage close to a month to get back to us about the return of our deposit, despite the fact that deposits are meant to be returned to tenants within 10 days of the end of the tenancy. When details of our deposit were received, we found, perhaps unsurprisingly given the level of service so far experienced, that there was a proposed deduction from our deposit to contribute towards cleaning costs. We had sent photos to Heritage at the beginning of the tenancy to show the state of the property when we moved in, but were still faced with a deduction despite leaving the property far cleaner than when we had moved in. Attempts to dispute this deduction were pointless, as Heritage simply ignored emails and phone calls relating to this matter.
I would like to warn prospective tenants that Heritage has long-established relationships with many landlords in the Leamington area - the chances therefore of receiving fair treatment and of receiving your deposit back in full at the end of the tenancy are next to nothing - the whole process is corrupt from the start.
Dodgy, dismissive, deceptive, duplicitous...the list could go on and on. Judging from their responses to previous negative comments, I also now fully expect a semi-aggressive comeback from one of their staff - I ask, why, Heritage, do you let it get to the stage when customers are so exasperated and frustrated with your service that they are forced to post negative reviews, rather than simply treating them appropriately from the outset? You really do have only yourselves to blame.
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By: Heritage Property
Sep 15, 2013
I am sorry to hear about your experience of renting through us. Clearly there have been some problems that needed addressing, and still do, so I would be grateful if you would contact me directly to discuss them.
It is not 100% clear from your comments but I would guess you have been a tenant in a student property but it’s not clear whether it is a managed property as most of our student properties have a rent collect service provided to the landlord.
Although you have a right to air your views, I am afraid that I strongly dispute some of the allegations that you have made about our Company, its staff and our clients. We have nothing to hide and are a transparent agent on allgents for that reason.
We regard to your deposit, I apologise if there was a delay in returning it. It’s not an excuse but we have to turn around nearly 100 properties in a very short space of time and if there are dilapidations it’s not always possible to meet deadlines, although we do try. What we cannot do though it is to make ANY DEDUCTIONS from tenants deposits unless both THEY and the LANDLORD agree.
I would be pleased to hear from you to discuss your complaint in more detail and if I think we need to make any goodwill gestures because of the service you have received, then I will do that
Kindest regards
Richard Hill (MD – Heritage Property) e: [email protected] m: 07813 718356 t: 01926 451045

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Latest Reviews

View all Reviews 155
30th Apr 2016
reviewed by 'Lottie&Toby'
“We have recently bought our first home through Heritage Properties. Throughout the process Angie Weeks was our lifeline! She was ......”
1st Apr 2016
reviewed by 'Joan'
“Angie was just wonderful. We had set a deadline and at one point it looked like we weren't going to ......”
31st Mar 2016
reviewed by 'Leamhouse'
“I was very happy with the service i received from Heritage / Leaders. I did at times, however, find my dialogue ......”
9th Dec 2015
reviewed by 'Mrs'
“Very professional service throughout the sale process. Tom, Angie and all the team we dealt with were professional, proactive and ......”
26th Sep 2015
reviewed by 'John'
“I had a long and complicated sale that required a significant amount of effort, organisation and communication between a number ......”
27th Aug 2015
reviewed by 'Patti'
“We had a problem with our front lock which we reported yesterday afternoon. Melanie got it sorted in double quick ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: 09:00 - 16:00
  • Sunday: Closed
Address

Heritage Property
15 Newbold Street
Leamington Spa
Warwickshire
CV32 4HN
01926 451 045

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 92% 96% £80,000 £635,000
Lettings 56% 74% £650 £1,395
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
29 0 45 7 43 0 27 0 3 1
Areas covered
  • CV31
  • CV32
  • CV33
  • CV34
  • CV35
  • CV47
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Kenilworth Branch, CV8
Leamington Spa Branch, CV32

“We have recently bought our first home through Heritage Properties. ......”

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Apr 30,2016
Minithumbup
By: 'Lottie&Toby'
Apr 30,2016
1 people found
this helpful
We have recently bought our first home through Heritage Properties. Throughout the process Angie Weeks was our lifeline! She was extremely organised and proactive. Very easy to contact and responded straight away. We were very fortunate to have Angie as our agent. We were pleased ...
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“Angie was just wonderful. We had set a deadline and ......”

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Apr 01,2016
Minithumbup
By: 'Joan'
Apr 01,2016
0 people found
this helpful
Angie was just wonderful. We had set a deadline and at one point it looked like we weren't going to meet it. A couple of days before exchange we had issues finalising information from the solicitors and I was rather stressed and frustrated with the ...
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Comment on agent fees
Not applicable as we were buying
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“I was very happy with the service i received from ......”

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Mar 31,2016
Minithumbup
By: 'Leamhouse'
Mar 31,2016
0 people found
this helpful
I was very happy with the service i received from Heritage / Leaders. I did at times, however, find my dialogue with Angie frustrating as i felt sometimes i wasn't being given all the info and i had to try and extract it over several emails. ...
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“Very professional service throughout the sale process. Tom, Angie and ......”

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Dec 09,2015
Minithumbup
By: 'Mrs'
Dec 09,2015
0 people found
this helpful
Very professional service throughout the sale process. Tom, Angie and all the team we dealt with were professional, proactive and the communication was very good throughout. Viewings were arranged smoothly and very detailed feedback was given every time. Thank you for your excellent service....
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“I had a long and complicated sale that required a ......”

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Sep 26,2015
Minithumbup
By: 'John'
Sep 26,2015
1 people found
this helpful
I had a long and complicated sale that required a significant amount of effort, organisation and communication between a number of parties. Moving my property from rental market (of which I dealt with Grant Thoday who was excellent) to a sale where I dealt with ...
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Comment on agent fees
for the amount of effort that went into my sale the fee's were worth every penny.
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“We had a problem with our front lock which we ......”

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Aug 27,2015
Minithumbup
By: 'Patti'
Aug 27,2015
0 people found
this helpful
We had a problem with our front lock which we reported yesterday afternoon. Melanie got it sorted in double quick time! the lock smith who came around was great and we were kept up to date every step of the way. Super service, thanks so ...
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“Angie, Richard and all the staff at Heritage work really ......”

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Aug 19,2015
Minithumbup
By: 'Nick'
Aug 19,2015
2 people found
this helpful
Angie, Richard and all the staff at Heritage work really well as a team and are exceptional in the world of estate agents! We bought a flat through them and they were far more helpful and proactive than even our own solicitors. The really deserved ...
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“Heritage are a class act. So different to Countrywide the ......”

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Jul 31,2015
Minithumbup
By: 'John'
Jul 31,2015
0 people found
this helpful
Heritage are a class act. So different to Countrywide the previous letting agents, Grant let the property within 2 weeks, all admin issues were straightforward, never a problem with payment or communication. When the time came to sell it was handled just as professionally via Louise. ...
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“Both Louise and Angie were really helpful throughout the whole ......”

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Jul 16,2015
Minithumbup
By: 'Rob'
Jul 16,2015
1 people found
this helpful
Both Louise and Angie were really helpful throughout the whole purchasing process, responding promptly to emails and using their own initiative to chase up other parties involved in the purchase without me having to prompt them. They relayed information to me at all stages of ...
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“Grant assisted in an exit from lease at short notice ......”

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Jul 10,2015
Minithumbdown
By: 'Marshall'
Jul 10,2015
0 people found
this helpful
Grant assisted in an exit from lease at short notice due to family problems, his approach was professional but also sympathetic and very practical The other members of this office i dealt with were also excellant....
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“Our agent was absolutely fantastic .. They sold my property in ......”

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Jul 03,2015
Minithumbup
By: 'Catherine'
Jul 03,2015
0 people found
this helpful
Our agent was absolutely fantastic .. They sold my property in a week which was really impressive .. The service I have received has been amazing anything I needed I knew I could phone them up to help and it would get sorted straight away .. Heritage are ...
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Comment on agent fees
Perfect pricing .. I was very impressed
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“I am very happy with the service that I received ......”

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Jun 26,2015
Minithumbup
By: 'Mark'
Jun 26,2015
0 people found
this helpful
I am very happy with the service that I received from Dan and his colleagues. The entire experience was relaxed , friendly and professional. At no point did I feel rushed or under pressure and Dan seemed very laid back about me taking my time to ...
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“Angie provided support when we needed it, Angie was there ......”

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Jun 26,2015
Minithumbup
By: 'Lynsey'
Jun 26,2015
0 people found
this helpful
Angie provided support when we needed it, Angie was there to provide expert advice and guidance and ensured we had a smooth house sale, if Angie was not around Louise was always on hand to help. great team effort....
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Comment on agent fees
cheap compared to other quotes
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“I approached Heritage when i decided to let out my ......”

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Jun 25,2015
Minithumbup
By: 'Excellent'
Jun 25,2015
0 people found
this helpful
I approached Heritage when i decided to let out my property. Marc came to my property to view and value it. He was very polite, friendly and professional. Explaining everything to me whilst not putting me under pressure to choose them. When i decided to ...
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Comment on agent fees
I am paying 9% which i negotiated with them.
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“Finding a property with this agent was fine, and the ......”

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Jun 24,2015
Minithumbdown
By: 'Tenant'
Jun 24,2015
0 people found
this helpful
Finding a property with this agent was fine, and the paperwork, tenancy agreement and reference checking etc. all went smoothly. I would have no problem in using this agent to let a property. However, for managing my tenancy they have been extremely inefficient. I obtained ...
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“I was really pleased by the service I received from ......”

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Jun 14,2015
Minithumbup
By: 'Katerina'
Jun 14,2015
0 people found
this helpful
I was really pleased by the service I received from the Leamington Spa branch of Heritage Property. I put my apartment for let with two different agents as I was hoping to find a good quality tenant as soon as possible. Grant Thoday was very ...
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“First class service from a first class team. Allan was ......”

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Jun 12,2015
Minithumbup
By: 'JL'
Jun 12,2015
0 people found
this helpful
First class service from a first class team. Allan was very confident from the onset that my property would sell fast. He was very knowledgeable of the market and gave very good advice. An offer was made on the first day of viewing which I ...
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“Marc was incredibly friendly and honest. He was genuinely driven ......”

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May 21,2015
Minithumbup
By: 'Dan'
May 21,2015
0 people found
this helpful
Marc was incredibly friendly and honest. He was genuinely driven to help us get the ideal house for us. We provided him with some quite specific qualities we look for in a house and he came back with properties as soon as they went live. ...
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Comment on agent fees
Admin Fee of ‚£234.00 is very reasonable for the high quality and professional service that we received. We also paid a ‚£30 TDS registration fee to help keep our deposit (1 and a half months rent) secure.
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“Both Angie and Alan offered an excellent service and it ......”

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May 20,2015
Minithumbup
By: 'Douglas'
May 20,2015
0 people found
this helpful
Both Angie and Alan offered an excellent service and it was lovely to be able to deal with rationale human beings who couldn't do enough for us! A highly committed pair of professionals....
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“Heritage Property are a really organised and friendly estate agents ......”

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May 13,2015
Minithumbup
By: 'JB'
May 13,2015
0 people found
this helpful
Heritage Property are a really organised and friendly estate agents to rent from. They have been supportive throughout our time with the company. Daniel Taylor was our contact in the Leamington offices and has always been really efficient at responding and solving any issues. I ...
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By: Grant Thoday
May 23, 2015
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Thank you JB for your kind recommendation. We are a local independent estate agent and the focus is very much on customer service and it's nice this is reflected in your review. If you need anything in the future feel free to contact us. Dear Sophie, Thank you for your kind review regarding your move. We always try and ensure every step of the process is explained before a property is reserved and regular updates ensure an easy transition for everyone. As you state our fees are always explai ...

“I was extremely impressed with the list of properties available ......”

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May 07,2015
Minithumbup
By: 'Sophie'
May 07,2015
0 people found
this helpful
I was extremely impressed with the list of properties available with Heritage Property, and I found everyone I dealt with at the Leamington Spa branch, very friendly and helpful. Marc Martin was my main point of contact, and he was very professional, and helped me ...
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Comment on agent fees
I don't think anyone is going to be happy with paying fees, however Marc presented me with an outline of what I was expected to pay and when they needed to be paid. Although I did go into the branch to pay, they do have the option to pay over the phone as a flexible option.
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By: Grant Thoday
May 23, 2015
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Dear Sophie, Thank you for your kind review regarding your move. We always try and ensure every step of the process is explained before a property is reserved and regular updates ensure an easy transition for everyone. As you state our fees are always explained in full and we are among the most competitive in Leamington Spa. Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...

“Thanks to Heritage, I have some excellent tenants. I received ......”

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Apr 21,2015
Minithumbup
By: 'Julie'
Apr 21,2015
0 people found
this helpful
Thanks to Heritage, I have some excellent tenants. I received helpful, friendly service at every stage and Heritage responded to my communications quickly....
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By: Grant Thoday
May 07, 2015
View all comments (1)
Dear Julie, Thank you for your kind review. I'm glad we've now completed the hat trick in services for you - from being a tenant with us, buying through us and now as a landlord. We hope you find the service continues to meet your expectations! Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...

“Allan Williams put in a lot of work showing the ......”

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Feb 20,2015
Minithumbup
By: 'D'
Feb 20,2015
0 people found
this helpful
Allan Williams put in a lot of work showing the house to prospective purchasers. Many looked at the house and he reported their reactions. We were very impressed with his patient persistence. When a purchaser was found and a price agreed Andy diligently followed through ...
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Comment on agent fees
satisfied we had good value for the fees charged
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“I was recommended Heritage Property by a friend and they ......”

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Feb 19,2015
Minithumbup
By: 'Ben'
Feb 19,2015
0 people found
this helpful
I was recommended Heritage Property by a friend and they have exceeded my expectations. My property was very swiftly put on the market, and within a couple of days I was surprised to have a let agreed. Faye & Marc have given me excellent service, which ...
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By: Grant
Mar 04, 2015
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Hi Ben, I'm glad to hear we exceeded your expectations as we always try too. Both Faye and Marc have been with us a long time and understand the needs of new landlords and will always try to give honest quality service. We look forward to working with you for many years to come. Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...

“It was a very smooth process, as my first letting ......”

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Feb 16,2015
Minithumbup
By: 'Douglas'
Feb 16,2015
0 people found
this helpful
It was a very smooth process, as my first letting in England I just can compare with Sweden, Germany and USA and this one was the easiest, Martin and Daniel from Heritage Property gave me all the support I have asked and answer all my ...
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By: Grant
Feb 16, 2015
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Hi Douglas, Thank you for your kind review we always try and ensure it is a simple process as we appreciate moving from abroad/moving in general can be very stressful. Please feel free to contact us throughout the tenancy and we will try our best to ensure a smooth tenancy. Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...

“It was a good experiance with Heritage property, Dan helped ......”

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Jan 29,2015
Minithumbup
By: 'Adee'
Jan 29,2015
0 people found
this helpful
It was a good experiance with Heritage property, Dan helped me to move in early as well. I would like to thank all the members of Heritage property team. Thanks once again. Aditya....
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Comment on agent fees
I think it was bit over changed, but services are good. They helped me break the fee in two parts for payment.
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By: Grant
Feb 16, 2015
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Thank you Aditya for your review. As a company we try to be as transparent as possible and give full property details along with any fees on all viewings to I hope you found this informative. I'm glad you had a good experience and please feel free to contact us in the future. Kind Regards Grant Thoday, Residential Lettings Manager 01926451045, [email protected] ...

“Really impressed with the professional service I received during the ......”

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Jan 15,2015
Minithumbup
By: 'Emma'
Jan 15,2015
1 people found
this helpful
Really impressed with the professional service I received during the sale process of my flat. I was always kept in the loop of what was happening and all my queries were answered quickly & efficiently. Andy liaised with the buyer ensuring the sale went ahead as ...
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“Andy Gibb not only was professional he went out of ......”

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Jan 09,2015
Minithumbup
By: 'M'
Jan 09,2015
2 people found
this helpful
Andy Gibb not only was professional he went out of his way to help me through the whole process of buying & selling my home & would strongly recommend him to future home buyers or sellers I would like to say A Big Thank You Andy Kind ...
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“I write to congratulate you and Jane on the clearly ......”

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Dec 16,2014
Minithumbup
By: 'Sian'
Dec 16,2014
2 people found
this helpful
I write to congratulate you and Jane on the clearly triumphant success you are making of Heritage. And for securing the services of by far the best estate agent sales representative I have ever encountered; your wonderful Andy Gibbs Andy and I met 10 days ago ...
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“Heritage have marketed and managed our Leamington property for several ......”

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Oct 29,2014
Minithumbup
By: 'C'
Oct 29,2014
0 people found
this helpful
Heritage have marketed and managed our Leamington property for several years and tier service has been consistently outstanding We have always been kept up to date and any queries arising have been dealt with immediately with great efficiency We have never waited longer than a ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Last updated at 2:23 PM 17/03/2015 by allAgents

Awards won by Heritage Property, Leamington Spa CV32 4HN



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