pretty behind with the times, you cannot even pay using a credit card as they dont have credit card machines, i had to go to the bank and draw out nearly 2 grand, lucky i didnt get mugged on the way back! oh and when i moved out they tried to keep my whole deposit, the guy doing the check out kept saying there was cobwebs when there clearly wasn\'t!! amongst other things! apart from that staff wasnt too bad really, oh and they dont even have a website! despite their lack of modernisation they are not the worst letting agent i have dealt with. fees are nice and cheap.