The agent quite literally tried to cheat us out of a significant amount of our deposit at the and of our tenancy. After our checkout, Pat Robson held £250 of our deposit for damages that we had not caused (as was clearly stated on the inventory when we moved in) and damages that we had tried to get them to fix at the start of our tenancy. Presumably, they assumed that as we were students and the process of claiming held deposit money back is quite inconvenient, we would be too lazy to claim this money back. After going through a lengthy process with the dispute resolution service that the agency insists is used if you disagree with any claims they make, we won the £250 back. During the dispute resolution the agent repeatedly tried to block and hinder the dispute process and at one point even lied about how the online form worked in an attempt to get us to click on a button accepting all money being paid to the agency. The agent was completely unprofessional, dishonest and idiotic throughout the dispute and their original claim was a disgracefully blatant attempt to unjustly extract money from us. I have heard of others who have had similar experiences with Pat Robson of seemingly unfair charges being taken from deposits at the end of student tenancies, with the general view being that the agency feels it can get away with this kind of trick when dealing with students. We would not recommend any students renting with Pat Robson.
What agent could do to change your mind?
This agent attempted to quite literally cheat us out of our deposit money at the end of the tenancy with them. They withheld almost ‚£250 for damages that had not been sustained during our tenancy and damages that we had tried to get them to fix when we moved in. Presumably, as we were students (a group they commonly deal with) they were assuming that we would be too lazy to claim the money back from them. After the lengthy dispute resolution process that Pat Robson insist you use if they do decide to keep your deposit for any reason, we won ‚£250 back. The agent repeatedly tried to block and hinder the dispute resolution process that they had requested we use, at one point even lying about how the online form worked in an attempt to get us to click on the button that would have us accept all charges and have all the disputed money paid to the agent. It was a blatant attempt to unjustly extract money from us and the agent was completely unprofessional, dishonest and idiotic in dealing with the dispute. I know others who have had similar problems with Pat Robson of seemingly unfair charges being incurred at the end of student tenancies, the general view being that they feel students are easy targets for this kind of abuse. Would not recommend any students renting with this company.