100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
84% lettings fee satisfaction
Nov 29,2023
Nov 29,2023
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Arrived in a very dirty flat with a leak in the bathroom.
Said leak in the bathroom took months to be fixed, I reported it immediately but all they did was tell me to use the glass screen when I take a shower. Thank you Pat Robson for this precious insight, next time I need someone to explain how showers work I'll ring you. Several months later that leak started going into the neighbour's bedroom and he complained. Then they finally fixed it and of course said I hadn't warned them.
Found some of the previous tenant's underwear behind the radiator.
Flat door stopped closing after a while, took three days to fix.
Building fire alarm started ringing one night, I couldn't turn it off myself as it was on a high ceiling. Pat Robson refused to fix it in the morning and I had to wait for it to run out of battery about 24 hours later.
Front door to the building wouldn't close at one point, had to call several times to get anything done about it, apparently it's "not their responsibility because it's the building not the flat", well you should know who the other landlords are, do your job. Took way too long to get fixed. This was in December and it was snowing, the draft from the open door made my flat freezing.
Cleaned the flat thoroughly when I left but they charged me 170 pounds for cleaning.
Said leak in the bathroom took months to be fixed, I reported it immediately but all they did was tell me to use the glass screen when I take a shower. Thank you Pat Robson for this precious insight, next time I need someone to explain how showers work I'll ring you. Several months later that leak started going into the neighbour's bedroom and he complained. Then they finally fixed it and of course said I hadn't warned them.
Found some of the previous tenant's underwear behind the radiator.
Flat door stopped closing after a while, took three days to fix.
Building fire alarm started ringing one night, I couldn't turn it off myself as it was on a high ceiling. Pat Robson refused to fix it in the morning and I had to wait for it to run out of battery about 24 hours later.
Front door to the building wouldn't close at one point, had to call several times to get anything done about it, apparently it's "not their responsibility because it's the building not the flat", well you should know who the other landlords are, do your job. Took way too long to get fixed. This was in December and it was snowing, the draft from the open door made my flat freezing.
Cleaned the flat thoroughly when I left but they charged me 170 pounds for cleaning.
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Latest Reviews
14th Nov 2024
reviewed by 'Sarah'
14th Nov 2024
reviewed by 'Sarah'
31st May 2024
reviewed by 'Laura'
31st May 2024
reviewed by 'Ashleigh'
19th Feb 2024
reviewed by 'Scott'
18th Dec 2023
reviewed by 'Maja'
Opening Hours
Address
Pat Robson & Co Ltd
20 Osborne Road
Jesmond,Newcastle upon Tyne
Tyne and Wear
NE2 2AD
0191 20 90 100
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £65,000 | £1,300,000 |
| Lettings | 100% | 84% | £312 | £3,328 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 9 | 0 | 115 | 37 | 23 | 0 | 10 | 0 | 6 | 1 |
Areas covered
- NE2
- Newcastle-upon-Tyne & surrounding areas
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Nov 14,2024
Nov 14,2024
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Fantastic company to use for lettings and sales. Reece in the lettings team was a star, very helpful and knowledgeable as well as easy to reach and great at keeping me in the loop. Likewise the sales team were very helpful and made the whole ...
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Nov 15, 2024
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Hi Sarah, thanks for taking the time to leave us a review. Your feedback will be passed onto the team. ...
Nov 14,2024
Nov 14,2024
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Fantastic company to use for lettings and sales. Reece in the lettings team was a star, very helpful and knowledgeable as well as easy to reach and great at keeping me in the loop. Likewise the sales team were very helpful and made the whole ...
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May 31,2024
May 31,2024
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Brian was who dealt with me, would recommend Brian to anyone in the property sector he made the process easy manageable and stress free, knows what he is doing and made life much easier amazing thanks Brian!!...
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Jun 05, 2024
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Hi Laura, thanks for taking the time to leave us a review. We greatly appreciate your feedback. ...
May 31,2024
May 31,2024
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Brian was very attentive professional and, showed great respect, knew what he was talking about and helped me with any questions immediately 5* estate agent!...
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Jun 05, 2024
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Hi Ashleigh, thanks for taking the time to leave us a review. We greatly appreciate your feedback. ...
Feb 19,2024
Feb 19,2024
11
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Upon finding out my tenancy was due to be renewed and my current flatmate was no longer wanting to stay but my partner wanted to take over I reached out to Tania Hayhurst for support and asked the best way to get this sorted. From ...
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Feb 19, 2024
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Hi Scott, thanks for taking the time to leave us a review. We greatly appreciate your positive feedback and are glad that Tania could be of assistance. ...
Dec 18,2023
Dec 18,2023
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We bought our first home with Pat Robson. Excellent estate agents. They were really cooperative from day one, starting with the viewings, offers and then the purchase in general.
Danielle has been great, always approachable and pleasant, she kept us informed throughout the process and ...
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Jan 02, 2024
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Hi Maja,
Thank you for taking the time to leave us a review. We greatly appreciate your positive experience and wish you all the best in your new home. ...
Dec 18,2023
Dec 18,2023
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We bought our first home with Pat Robson. Excellent estate agents. They were really cooperative from day one, starting with the viewings, offers and then the purchase in general.
Danielle has been great, always approachable and pleasant, she kept us informed throughout the process and ...
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Jan 02, 2024
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Hi Maja,
Thank you for taking the time to leave us a review. We greatly appreciate your positive experience and wish you all the best in your new home. ...
Dec 13,2023
Dec 13,2023
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Was good experience throughout the sale procedure.
Viewings were arranged in good order and at suitable intervals. Feedback was always quick and accurate, while the staff at Robsons were always friendly, efficient, answering promptly any queries I had.
Overall very satisfactory....
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Dec 14, 2023
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Hi Andrew, Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and are glad to hear that you are satisfied with our Sales service. ...
Nov 29,2023
Nov 29,2023
0
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Arrived in a very dirty flat with a leak in the bathroom.
Said leak in the bathroom took months to be fixed, I reported it immediately but all they did was tell me to use the glass screen when I take a shower. Thank you ...
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Dec 01, 2023
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Hi Annette,
Thank you for taking the time to leave a review.
As we explained during your tenancy, we are limited with our control regarding communal issues when there are multiple owners within a building.
Please refer to the deposit schemes adjudication decision which explains why monies were claimed for cleaning at the end of your tenancy after this was independently assessed.
Kind Regards
Property Management Team ...
Oct 26,2023
Oct 26,2023
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Excellent service throughout the process. The sales team were efficient and the progression team helpful and friendly. Nothing was too much trouble for the progression team which was very impressive....
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Oct 30, 2023
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Hi Diane, Thank you for taking the time to leave a review. We greatly appreciate your positive feedback and we are glad to hear that Danielle was able to provide an excellent service throughout the process of selling your home. ...
Oct 08,2023
Oct 08,2023
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The people at Pat Robson were very helpful, responsive and communicated well at all stages of the house sale. They got the house on the market quickly, responded quickly to the interest it generated and kept me informed of all appointments. They were respectful of ...
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Oct 09, 2023
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Hi Sandra, thank you for taking the time to leave a review. We greatly appreciate your positive feedback and are glad to hear that Danielle was particularly helpful and informative when guiding you through the sale of your home. ...
Sep 07,2023
Sep 07,2023
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Professional but friendly service. Kept me informed at every stage of the sale....
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Sep 11, 2023
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Hi Derek,
Thank you for taking the time to leave a review. We greatly appreciate your positive feedback. ...
Aug 25,2023
Aug 25,2023
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Very professional, calm, very helpful and supportive. Managed things really well!...
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Sep 04, 2023
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Thank you for taking the time to leave a review. We are glad to hear that Danielle managed the sale of your property well and we thank you for your positive feedback. ...
Aug 22,2023
Aug 22,2023
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If I could give them 0 stars I would!
I have rented a property of them between 2022-2023 and would suggest that no one else does in the future. you would be better living on the streets than in one of their properties. They lie to ...
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Sep 04, 2023
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Thank you for taking the time to leave us a rating. We would like to emphasise that all maintenance required your Landlord’s approval, and we worked with both parties to carry out various repairs and improvements to the property throughout your tenancy. In regards to your claim that we illegally held the keys at key release, it is a legal requirement for all tenants to complete their Right to Rent checks prior to key collection, which was communicated on numerous occasions prior to your tenanc ...
Mar 23,2023
Mar 23,2023
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Faith Gilroy was absolutely amazing. She was extremely helpful and always available to answer any questions we had.
We can highly recommend Pat Robson....
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Feb 02,2023
Feb 02,2023
1
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Top service - I've now used Pat Robson to sell my last 3 houses and wouldn't look anywhere else. Unlike a lot of estate agents I felt I could really trust them. As a result they now look after my rental properties. Very happy!...
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Feb 01,2023
Feb 01,2023
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A great professional company that I have known for over 20 years.
The staff are excellent....I generally utilise the rental / maintenance team (Brian is a star!!).
Also proactive in legal compliance and attentative to tenants needs.......offering a good balance in a challenging sector....
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Jan 18,2023
Jan 18,2023
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Avoid unless you have absolutely no other option. We moved during the pandemic in 2020 and had very little choice but to take a flat from this company. We had to view the place via video, and the moment I walked in I regretted taking the ...
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Jan 23, 2023
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Dear Jack, thank you for taking the time to leave a review. We will investigate all maintenance matters raised however we can clarify the following in the interim. For tenancy renewals, it is our standard procedure to reference tenants on behalf of the Landlord to ensure that there have been no changes in personal circumstances ahead of a new fixed tenancy. In terms of the deposit release, following the Property Manager’s check-out assessment it was evidenced that there were inconsistencies fr ...
Dec 20,2022
Dec 20,2022
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I have had several disputes with Pat Robson making unreasonable accusations and legal threats over a bin issue which turn out to be the fault of a company near by, and no apology.
I have rented for many years with several different estate agents, and ...
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Oct 31,2022
Oct 31,2022
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We used Pat Robson to guide us through our first commercial rental experience and subsequently to help us sell the flat.
In both instances their approach was both professional and extremely helpful and we navigated both situations without any particular hassle....
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Nov 02, 2022
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Hi Tony,
Thank you for taking the time to leave a review. We appreciate your positive feedback and I'm glad to hear you found our service professional and helpful.
All the best,
The Pat Robson Team ...
Sep 01,2022
Sep 01,2022
0
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Disrespectful and disgraceful company. Me and my flatmates complained huge amounts about the absolute disgrace of the house yet no action was taken. We had to clean it from head to toe to make it liveable. It's laughable that they put the house had been ...
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Sep 26, 2022
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Thank you for taking the time to leave a review. Following your Property Manager's correspondence, please utilise the deposit schemes free dispute resolution service if you do not agree with the proposed charges.
Kind Regards,
The Property Management Team ...
Jul 26,2022
Jul 26,2022
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Really helpful team - sorted any issues when needed. Friendly and easy to work with. Really impressed with the service that was provided and would recommend to anyone looking to rent...
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May 05,2022
May 05,2022
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Pat Robson are a first class letting agent.
I rented a flat through them for 4 1/2 years and their service in maintaining the property has been very good. They have been very responsive to requests to fix any issues that have arisen in the flat and ...
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May 30, 2022
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Hello. Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated!
We look forward to working with you again in the future. ...
Mar 07,2022
Mar 07,2022
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Carla was extremely helpful in helping us find a flat and went above and beyond to help us through the process. Nothing was too much to ask and I can’t thank her enough....
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May 30, 2022
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Hello. Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated!
We look forward to working with you again in the future. ...
Feb 15,2022
Feb 15,2022
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I have been very impressed with Pat Robson & Co Ltd, and would recommend them to others. Having moved out of our flat (managed by a different estate agent to Pat Robson & Co) at the start of November 2021, my husband and I were due a rent ...
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May 30, 2022
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Hello. Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated! ...
Jan 27,2022
Jan 27,2022
5
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I had to dispute my deposit repayment via DPS, as Pat Robson were making unreasonable claims, mostly involving repairs for wear and tear issues in the property adding up to nearly £300. I tried to reason with them directly via e-mail, but was met with complete ...
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May 30, 2022
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Thank you for your feedback. Sorry to hear that you were unsatisfied with our service. We would be very interested to hear more information regarding your recent experience with us. Please could you e-mail us at [email protected] with further information so that we can contact you directly to discuss this. Thank you. ...
Jan 12,2022
Jan 12,2022
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We have been with Pat Robson - Jesmond for a number of years, renting a property in the area. We had a very good experience from flat viewing to end of tenancy. Excellent property management, very easy to contact people and get help. All staff ...
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May 30, 2022
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Hello. Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated!
We look forward to working with you again in the future. ...
Oct 13,2021
Oct 13,2021
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Anthony was so helpful and supportive when I was dealing with a difficult dispute with Northumbrian Water. It made the whole situation much easier to deal with and he was really fast and responsive over the matter....
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Oct 06,2021
Oct 06,2021
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Been with Pat Robson for 4 years now in 2 separate properties. Always helpful and responsive and have provided great service every time. Having Brian as my property manager was great and he always provided quick and simple solutions to day to day issues and solved them ...
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Aug 20,2021
Aug 20,2021
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Purchase of a flat with Pat Robson.
Tom and Amy very helpfully throughout the transaction. Helped solve the problems raised during the purchase to achieve a satisfactory outcome....
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Tenant Fees
Holding Deposit (per tenancy)
Holding Deposit - One weeks rent will be taken to secure a property and will be held for 15 calendar days (unless otherwise expressly agreed) in order to complete all tenancy documents. This amount will be attributed to the first month's rent following the execution of all tenancy documents within the 15 calendar days of receipt of the holding deposit. This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 Calendar days.Security Deposit Equal to five weeks rent - this covers damages or defaults on the part of the tenant during the tenancy
Last updated on 04/06/2019, 11:38 AM by Pat Robson & CoPending
Company Tenancy Administration Fee - (full company tenancy administration fee is required to secure a property on a non AST agreement) 50% of 1 month's rent ex. VAT, 60% inc. VAT
Company Tenancy Renewal Fee - £100 ex. VAT, £120 inc. VAT
Unpaid Rent
Unpaid Rent - Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.
Last updated on 04/06/2019, 11:39 AM by Pat Robson & CoLost Key(s) or other Security Device(s)
Lost Key(s) or other Security Devices - Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant(s), landlord, Agent and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s), including attending a call-out for re-entry.
Last updated on 04/06/2019, 11:40 AM by Pat Robson & CoPending
Variation of Contract (Tenant's Request) - £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.
Change of Sharer (Tenant's Request) - £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.
Early Termination(Tenant’s Request)
Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. The landlord's re-let fee is equal to 75% of a months rent + VAT
Last updated on 04/06/2019, 11:41 AM by Pat Robson & CoReferencing
Reference Fees - Not payable by tenants. A Reference fee of £35 inclusive of VAT is payable by the landlord or agent requesting the reference, and these costs should not be passed onto tenants.
Last updated on 04/06/2019, 11:42 AM by Pat Robson & CoKindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure set.
Last updated at 3:35 PM 20/04/2017 by Nick
Best Estate Agent in NE2 
Best Estate Agent in Newcastle upon Tyne 
Thank you for taking the time to leave a review.
As we explained during your tenancy, we are limited with our control regarding communal issues when there are multiple owners within a building.
Please refer to the deposit schemes adjudication decision which explains why monies were claimed for cleaning at the end of your tenancy after this was independently assessed.
Kind Regards
Property Management Team