Gorleston-on-sea, Gorleston-on-Sea, NR31
3.1/5, 9 reviews
56% recommended
67% sales valuation accuracy
67% sales fee satisfaction
100% lettings valuation accuracy
0% lettings fee satisfaction



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“If you enjoy being strung along for months on end ......”

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Apr 24,2013
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By: 'okeydokey80'
Apr 24,2013
9 people found
this helpful
If you enjoy being strung along for months on end with no light at the end of the tunnel then go ahead and get William H Brown to 'market' your house.
Never in my life have I ever come across such nasty, evil vindictive idiots who have got no interest in selling your house. We (unfortunately) decided to put our house on the market with them (isn't hindsight a strange thing?) Got vaguely told about the buyers incentive which basically means you lose out on £1000 if they sell your house which to this date they haven't by the way......beware of gimmicks like this as it's a lazy marketing ploy in which you as the vendor lose out.
We later got dragged into the office after seeing a house we liked which was up with them and basically got forced to sit down and talk to their mortgage advisor who was not at all impartial. All very pleasant tripping over themselves to make my husband and I coffee and biscuits while the mortgage advisor typed away finding us 'the best deal you've ever been offered' until she showed us the result which well...... wasn't.
We told them we were going to stay with our current lender and that we already had a mortgage sorted and it was like a scene from Jekyll and Hyde.
Lost out on the house we originally wanted but as we were tied into the longest contract in history with them, they were and are unfortunately still marketing ours.
Well all I can say is half the people who have viewed our house have not, in my eyes, been genuine at all and I don't just mean not interested in our home. I'm talking it's almost like WHB pay them £20 to come round and waste your time. Oh yeah, and the other half just don't ever appear, strange that.
Don't get me wrong we have had a few people interested until the dreaded mortgage advisor drags them in and there you go it's "Bye bye potential buyer!"
I remember buying my current home, booking a viewing and putting an offer in.....there was no pressure to take a mortgage out with the agents. As a previous reviewer wrote this kind of ploy well and truly puts people off. It wouldn't surprise me if they didn't put forward offers unless you take a mortgage out with them. And as another reviewer wrote it is beginning to feel personal, like they are deliberately going out of there way NOT to sell our home. Its all very weird........
We have had a bottle of champagne chilling in the fridge for when we sell our house, but now it's going to be cracked open when our contract with them is up. They have made our lives hell for nearly six months. Potential sellers please beware and don't use WHB to market your home. You will receive no feedback, hardly any viewings (that are genuine anyway) you will end up losing money on your house as you will end up reducing it thinking it's overpriced when really it's just down to their incompetence. And want proof? Currently the branch we are using have 198 properties listed for sale.......26 have sold.
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Opening Hours
Address

William H Brown
142 High Street
Gorleston-on-Sea
Norfolk
NR31 6RB
01493 661999

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 67% 67% £104,000 £167,500
Lettings 100% 0% £500 £500
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 1 0 0 1 0 3 0 1 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“The service received from William H Brown a......”

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Nov 26,2019
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By: 'Samantha'
Nov 26,2019
0 people found
this helpful
The service received from William H Brown agents unprofessional and total lack of communication, appalling service . PLEASE NOTE THE ONLINE EXTRA PRO PLUS MARKETING PACKAGE IS A ABSOLUTE WASTE OF £300 pounds and is non- refundable unless you sell your property through them and use Sequence ...
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“I have never posted a review before (good or bad) ......”

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Apr 16,2015
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Simon
By: 'BrownP'
Apr 16,2015
8 people found
this helpful
I have never posted a review before (good or bad) but felt compelled to do so in this instance. My wife and I recently viewed a property on sale with WHB Gorleston as prospective buyers. Today I received a phone call from them to get ...
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What agent could do to change your mind?
Maybe act with some professionalism and decorum.
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“I found WHB management of checking out extremely poor, failing ......”

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Jan 22,2015
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jake
By: 'robbieeesprit'
Jan 22,2015
2 people found
this helpful
I found WHB management of checking out extremely poor, failing to take keys off tenanat and not reading meters (for the second time) and getting inventories incorrect, when I made a complaint they did not value my feedback, and whilst acknowledging my complaint was correct ...
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What agent could do to change your mind?
having raised a reasonable complaint I felt their arrogance in dealing with my complaint came across, they did not effectively deal with the issues that I raised, leaving me feeling unvalued, when I raised this and said I would take my business elsewhere they just effectively said, ok good luck. Firms like this are not worth dealing with...go to the smaller ones who value your business...
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Comment on agent fees
service I received was poor considering the level of fees
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By: Simon
Jan 26, 2015
View all comments (1)
At our branch in gorleston , I am of course disappointed that you have not had a good experience, but unfortunately this review is about another branch in Great Yarmouth (who deal with all lettings ) and not our branch in Gorleston. I have tough contacted our lettings manager to let them know about the disappointment. ...

“Jo arranged our mortgage and was helpful and knowledgeable about ......”

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Dec 09,2014
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Jo
By: 'Melanie'
Dec 09,2014
0 people found
this helpful
Jo arranged our mortgage and was helpful and knowledgeable about the products. All the paperwork was completed easily and as this was our first buy to let property we were grateful for her help. Adam spotted a potential better investment for us by recommending 2 flats ...
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“She helped us find the right mortgage for us, help ......”

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Dec 05,2014
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By: 'daryl29'
Dec 05,2014
0 people found
this helpful
She helped us find the right mortgage for us, help us with lawyers and everything wouldn't of done it without her! ***** 5stars...
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“Everything I needed to know was explained to me in ......”

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Nov 27,2014
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Clare
By: 'Mr'
Nov 27,2014
0 people found
this helpful
Everything I needed to know was explained to me in a language that I could easily understand and follow. Whilst discussing the property and the mortgages I was given time to collect my thoughts and gather all the information required without feeling pressured to buy. ...
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Comment on agent fees
The asking price was 105grand or near offer, with Clare's help I was able to obtain the house for 107000. Thank you.
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“Being a first time buyer I had absolutely no idea ......”

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Nov 27,2014
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Jo
By: 'Emma'
Nov 27,2014
0 people found
this helpful
Being a first time buyer I had absolutely no idea of the processes I needed to go through when applying for a mortgage, viewing houses, reading survey results, putting forward offers and buying the property. The help I received was invaluable and much appreciated!...
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“We felt we had a very good relationship with all ......”

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Nov 24,2014
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Simon
By: 'Mrs'
Nov 24,2014
0 people found
this helpful
We felt we had a very good relationship with all of the staff at the office but especially Simon, Clare & Adam who dealt with our house sale. We felt they were honest & fair & contact was always very good. They were very helpful & friendly & did all ...
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Comment on agent fees
The fees were slightly higher than other quotes we had but we were happy to pay them for the rappor we felt with Simon & the team & they were not significantly higher.
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“If you enjoy being strung along for months on end ......”

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Apr 24,2013
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By: 'okeydokey80'
Apr 24,2013
9 people found
this helpful
If you enjoy being strung along for months on end with no light at the end of the tunnel then go ahead and get William H Brown to 'market' your house. Never in my life have I ever come across such nasty, evil vindictive idiots ...
read full review
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Awards won by William H Brown, Gorleston-on-Sea NR31 6RB



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