Apr 22,2013
By: 'Leaders at losing custom'
Apr 22,2013
3 people found
this helpful
Rang them enquiring about a couple of flats they had listed available to rent; spoke to Helen who was ok but rude saying I sounded young and implied I couldn\'t afford certain flats based on my voice which is disgraceful. I\'m in my mid 20s and most probably earn more than her! She said someone called Sue would call me back at the weekend (2 days later) to arrange a viewing, I waited til the afternoon to call her and when I did she was dismissive and said she would call me back - I also tried to enquire about another property which was new on their website but wasn\'t interested - she never did call me back so in that time I found another property with a better company! Someone else from leaders called me a week later asking if I was still looking for a property and that they found one I might be interested in. Highly unhelpful as I needed something quickly! Wouldn\'t waste my time with them again! A friend has also had a bad time with them, she was so unimpressed with their service over the phone and waiting for call backs went into their branch and had a viewing arranged for a different property within minutes - the property was great but the agent never called her back to see if she wanted it as she agreed she would hold it for an hour til she could discuss it with her partner but when my friend called them to say yes the price had miracously increased!
Was this helpful? Yes
By: Sean Hulbert
Jul 05, 2013
Dear Sir/ Madam
I am sorry that you feel you have not enjoyed an experience which meets our usual exceptionally high standards. You will see from the site rankings that our office here in Kingston currently ranks in the top 10% of agencies nationwide and we have a positive rating of 4.45 out of 5. We currently have the highest number of positive reviews than any other agent trading in Kingston-upon-Thames and we are immensely proud of the reputation we have earned and the standards of service we offer.
Some of our branches have recently received malicious posts from our competitors to create a negative impact on our ranking. I note that you have not provided your name and we have no record of any complaint ever being received. I would like to take the opportunity to discuss this matter further with you and confirm the validity of this post therefore please can you contact me on the branch telephone number (02085466300)

Agent Response / Add a Comment

You can use this form to reply to the above review or a displayed comment on the above review.

Note: Your comment will not be activated until you click on the link in an email sent to your address as submitted in the form above. By clicking on Submit Comment you agree to receive an activation email from allAgents.


49 Fife Road Kingston upon Thames
Greater London

020 85466300

Opening hours

Find the Best Agent to
Sell or Rent Your Home