1 Star Review
Jan 25,2024
By:
'janey402'
Jan 25,2024
Branch: Cambridge, 7 Duke's Court, Newmarket Road
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: CB4
Branch: Cambridge, 7 Duke's Court, Newmarket Road
Lettings (as a Tenant)
Postcode: CB4
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AVOID, AVOID,AVOID… If you looking to rent! Family member rented with them via Cambridge branch for 2 years and was OK, until moving out. They only want you to use their cleaners and make a point of stressing the importance of this, and even when use professional end of tenancy cleaners of your own choice,with a certificate and free call back service agency STILL bring in there own cleaners and charged them for full end of tenancy clean even though obviously was NOT required!
Also tried to charge to have 2 freezer draws ( that needed replacing) professionally fitted at a extravagant cost! All you had to do was open freezer and slid them in!
AND gave tenants wrong colour paint information ( as was told to touch up areas) this was brought to agencies attention, they said was their decorators that gave / passed on wrong colour. ( so clearly not tenants fault as bought and used what agency told them) BUT…
They not only did nothing to rectify their mistake but charged tenants £600 towards full house paint! And agency since lied saying did not give wrong colour paint!
RAH Cambridge seem to do all they can to keep your deposit and even try to charge more as in my family’s case!
Date of experience: August 10, 2023
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