“This company is just the worst. My partner an......”
1 Star Review
Dec 29,2020
By:
'Olivia D'
Dec 29,2020
Branch: Cambridge, 7 Duke's Court, Newmarket Road
Services: Lettings (Prospective customer)
Would you recommend?: No
Postcode: CB24
Branch: Cambridge, 7 Duke's Court, Newmarket Road
Lettings (Prospective customer)
Postcode: CB24
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people found
this helpful
This company is just the worst. My partner and I travelled from Leeds to Cambridgeshire to view one of their properties as prospective tenants - I had explained that we would be travelling 4 hours and would have to stay overnight in order to attend our viewing, so if there were any issues to please let us know with at least 24 hours notice so that we didn’t have to do an 8 hour round trip for nothing. I was assured that all would be fine, and I received a call at 9am on the morning of the viewing to confirm. So far so good. However, when we arrived at the property, we were not met with an agent but instead another prospective viewer, who told us that they had mislaid the keys and were running a bit behind. She also mentioned it was the 3rd time that it had happened that week (we were told that there were absolutely no viewings previous to ours, which was a blatant lie). We decided to walk around the area to pass the time, however when we got back there was a large crowd of other prospective tenants, and finally, the estate agent! The estate agent told us that they couldn’t get hold of the person who had the keys as they had ‘gone out for the day’ and they couldn’t get in touch, so they would have to move the viewing to the following day. I was naturally quite cross as I explained we had travelled a long way, booked off work to view, and payed for an overnight stay - and we had been assured that nothing would happen with the viewing with less than 24 hours notice. Other prospective tenants were asking why she could not just call the key-keeper, and she said she had to ‘go home early’ as she’s finished for the day. It was 2.30pm. We were advised to let a relative or work colleague view the property for us (we have no family or colleagues in the area as we explained). We were then told we would be provided with a video viewing, which never materialised. I am so disappointed with this company, complete disrespect for tenants and new customers. Avoid avoid avoid
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