Generally, the agents are all very polite and try to be helpful. Unfortunately, after many problems with the property we will be looking to move soon. There are too many structural issues, that the agents haven't been able to sort out/sort out to a satisfactory standard. Everything seems too take an age, and there seems to be inadequate communication between any contractors/the landlady/the agents. We've been twice blamed for a problem we didn't cause but highlighted due to a lack of communication. Unfortunately, a lot of this seems to be due to the landlady/contractors, and the agents seem to have their hands tied (I know this is not their fault, they are always polite and helpful as I said earlier, but the timescales for issues to be resolved is always far too long).