Leaper Stanbrook
Eastbourne, BN21
3.8/5, 10 reviews
70% recommended
100% sales valuation accuracy
100% sales fee satisfaction



Property Features


“This agent got it spectacularly wrong. I have had 4 valuations ......”

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Apr 04,2013
Minithumbdown
By: 'Millie'
Apr 04,2013
2 people found
this helpful
This agent got it spectacularly wrong. I have had 4 valuations and all were within £5K of each other. Leaper Stanbrook turned up, and without due hesitation immediately valued the house at £250K, a good £30K less than the others. Obviously he had the thought of the stamp duty threshold in mind, but didn't give any due consideration to me as the client. He was insistent that he was right and would only be able to sell it if it was on at that price. Even a monkey could have sold it at £250K!

He pointed to some scuff marks on one of the skirting boards and said that buyers would take that into consideration when viewing, hence justifying his low valuation. Errr.. really?!

He was hectoring and patronising, talking down to me - he even winked at me as he left! I'm trying to avoid making this a gender issue, but it did confirm my suspicions that he probably wouldn't have taken the stance he did if I'd been a man.

The whole point of having the correct valuation is to ensure that you're taking into account what the market is determining. The agent from Leaper Stanbrook is a greedy, lazy individual who sadly doesn't want to put in the necessary work. If he is representative of the agency, my advice is to give the organisation a wide berth. There is no shortage of agents in Eastbourne, so do yourself a favour and choose another.
What agent could do to change your mind?
A more empathic, honest and respectful agent would have made a huge difference. It's not just that he had no idea about valuations. I had to tell him about mouseprice and that he could have used it to map the trajectory of price fluctuations. If his core business is to buy/sell houses, he should have researched the house/area rather than asking me about prices! He was sadly the archetypal smarmy agent, only interested in a quick sale. He wasn't interested in my position - didn't ask me where and why I was moving. No other agent behaved in this way and I do think he was incompetent and not very good at his job.
Attached Filesnbsp;
Was this helpful? Yes
By: andrew leaper
Apr 26, 2016
We were asked to carry out a valuation of the reviewers property in February 2013. Having inspected the property and considered other properties that were currently on the market we gave our advice in relation to its value and did in deed suggest that due to the stamp duty threshold it may prove difficult to achieve over £250,000; however our recommendation was to commence marketing at £259,000. It was obvious that the vendor was unhappy with our valuation and at that point told us she had had a number of other valuations at £280,000. Even knowing we would in all likelihood rule ourselves out of the chance of the instruction, we stood our ground, as our evidence did not support the other valuations . We did mention that it was not uncommon for some agents to be somewhat optimistic on their appraisals to try to secure an instruction and we did not want to offer advice that we did not feel was realistic.The vendor became rather agitated that we would not agree with the other valuations and rather than argue the point with her further, we decided we would have to agree to disagree. The land registry evidence shows that the property was eventually sold 1 year after marketing commenced,in a rising market, for £258,000. We did contact the vendor, politely asking her to remove her review as ultimately it did show that our valuation was more accurate than the others she had received, but no reply was forthcoming.

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Opening Hours
Address

Leaper Stanbrook
5 Gildredge Road
Eastbourne
East Sussex
BN21 4RB
01323 416716

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £265,000 £435,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 0 5 0 2 0 0 3
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA
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Sep 30,2022
Minithumbdown
By: 'Daniel Clay'
Sep 30,2022
0 people found
this helpful
As an investor looking to view several properties within sovereign harbour I contacted this agent with potential of a cash purchase. The listing for a x2 bed apartment contained no internal images. When I request this I was told its not possible, I requested a ...
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“Exceptional service exceeding all expectations...”

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May 04,2020
Minithumbup
Freddie
By: 'Anne'
May 04,2020
0 people found
this helpful
I live a long distance from Eastbourne and was selling my mother's house under Power of Attorney. Not having lived in the area for 35 years I had no knowledge or local services etc. Leaper Stanbrook provided help and support through the complete sales process removing ...
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Was this helpful? Yes

“Pococks Road...”

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Feb 27,2019
Minithumbup
Freddie
By: 'Peter'
Feb 27,2019
3 people found
this helpful
Freddie was most helpful with our purchase. Always had a smile and looked after us exceptionally well. Always ready to help....
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Comment on agent fees
Good, as we didn't have to pay anything!
Was this helpful? Yes

“Highly Professional Estate Agent...”

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Feb 13,2019
Minithumbup
By: 'Alun'
Feb 13,2019
2 people found
this helpful
I have just completed on the sale of my house and have to say that I was delighted with the way that Leaper Stanbrook dealt with the whole process. From the initial valuation, discussing the offers, all the way through to dealing with the complicated ...
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“Excellent Agent...”

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Jan 28,2019
Minithumbup
By: 'M'
Jan 28,2019
3 people found
this helpful
The way in which Leaper Stanbrook conducted themselves and acted on our behalf in the sale of our property was exemplary; they define what makes a good agent. They understand the dynamics of a complicated chain which ours was. Whilst only four properties long - ...
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“Very poor...”

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Jan 23,2019
Minithumbdown
By: 'Steve'
Jan 23,2019
0 people found
this helpful
This is a very poor agent. We had requested a viewing of a property, to which Leaper Stanbrook said they would get back to us. Some 4-5 weeks later they still hadn't bothered. Our search then had to change to a bungalow. We booked a ...
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Comment on agent fees
N/A
Was this helpful? Yes
By: Steve Parlanti
Jan 23, 2019
View all comments (2)
After leaving my review Andrew Leaper responded straight away. I was happy with the way that Andrew dealt with my complaints, and am confident that all efforts are being made to ensure the problems won't happen again. ...

“We recently sold our previous and purchased our current home ......”

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Aug 01,2017
Minithumbup
By: 'Thom'
Aug 01,2017
1 people found
this helpful
We recently sold our previous and purchased our current home through Leaper Stanbrook. They were very efficient and made every effort to push our sale along as swiftly as possible. Every member of staff we dealt with (which I think is everyone!) was a pleasure ...
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Comment on agent fees
We found the fees very reasonable indeed.
Was this helpful? Yes

“We recently sold our property through Leaper Stanbrook and would ......”

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Mar 23,2017
Minithumbup
By: 'A'
Mar 23,2017
1 people found
this helpful
We recently sold our property through Leaper Stanbrook and would recommend them without hesitation. The initial valuation was spot on, details were well presented, and they accompanied every viewing, which I think is so much better than doing that yourself. Communication was good throughout, and ...
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Comment on agent fees
We negotiated a fair fee. For the amount of work they did to achieve our sale, we felt it was fair.
Was this helpful? Yes

“We both bought and sold through Leaper Stanbrook and we ......”

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Aug 12,2014
Minithumbup
By: 'RF'
Aug 12,2014
1 people found
this helpful
We both bought and sold through Leaper Stanbrook and we are very happy with their work on both sides. They valued our flat at the same level as 2 other agents and considerably higher than one other, then quickly found a buyer and supported us through ...
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Was this helpful? Yes

“This agent got it spectacularly wrong. I have had 4 valuations ......”

Share on :
Apr 04,2013
Minithumbdown
By: 'Millie'
Apr 04,2013
2 people found
this helpful
This agent got it spectacularly wrong. I have had 4 valuations and all were within £5K of each other. Leaper Stanbrook turned up, and without due hesitation immediately valued the house at £250K, a good £30K less than the others. Obviously he had the thought of ...
read full review
What agent could do to change your mind?
A more empathic, honest and respectful agent would have made a huge difference. It's not just that he had no idea about valuations. I had to tell him about mouseprice and that he could have used it to map the trajectory of price fluctuations. If his core business is to buy/sell houses, he should have researched the house/area rather than asking me about prices! He was sadly the archetypal smarmy agent, only interested in a quick sale. He wasn't interested in my position - didn't ask me where and why I was moving. No other agent behaved in this way and I do think he was incompetent and not very good at his job.
Attached Filesnbsp;
Was this helpful? Yes
By: andrew leaper
Apr 26, 2016
View all comments (1)
We were asked to carry out a valuation of the reviewers property in February 2013. Having inspected the property and considered other properties that were currently on the market we gave our advice in relation to its value and did in deed suggest that due to the stamp duty threshold it may prove difficult to achieve over £250,000; however our recommendation was to commence marketing at £259,000. It was obvious that the vendor was unhappy with our valuation and at that point told us she had had ...
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Last updated at 11:51 AM 26/02/2018 by a leaper

Awards won by Leaper Stanbrook, Eastbourne BN21 4RB



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