Star Lettings & Property Management Ltd
Exeter, EX4
4.2/5, 22 reviews
82% recommended
82% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
79% lettings fee satisfaction

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“Dissapointing...”

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Apr 26,2023
Minithumbdown
By: 'Phinn'
Apr 26,2023
52 people found
this helpful
I had a very, very disappointing experience with Star Lettings back in the summer of 2021 – I'd been served with a section 21”no fault eviction” due to an issue with mold in the bathroom floor (which it transpired was caused by a “long term leak under the bath”) I still owe money to southwest water because of this. I'd reported the issue with the moldy bathroom floor to Star Lettings some two years previously. This notice to vacate was on hold throughout lock down due to Government legislation but didn't do much for my peace of mind. In my experience it seemed that the landlord always came first and I lost half my deposit even when I'd cleaned the house as requested though it was difficult given the underlying mold issue that should have been addressed when I raised two years previously. I was also told that the flat would be completely renovated as the landlord planned to turn the place into an AirB&B (which I believe has happened) so I left the place completely empty with a clean up as best as I could (thinking I wouldn't overly invest too much time in it, given the renovation would be going ahead anyway) After moving I contacted Star Lettings about my deposit but Star Lettings tried to withhold my entire deposit, in the end I managed to get back half of this, but not without a struggle. I needed the money as it certainly wasn't easy finding a new flat immediately post lock down
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Latest Reviews

View all Reviews 22
8th Aug 2024
reviewed by 'Phinn'
“I had a very, very disappointing experience with Rosewood Property (erstwhile Star lettings) back in the summer...”
26th Apr 2023
reviewed by 'Phinn'
“I had a very, very disappointing experience with Star Lettings back in the summer of 2021 – I'd been served with a ......”
18th May 2022
reviewed by 'Lorenzo'
“Star have been very communicative and attentive throughout the year long tenancy. They have accommodated us where possible in terms ......”
2nd Aug 2021
reviewed by 'Robert'
“Rented twice as a student with Star and dissatisfied both times as these properties were high rent for poor quality ......”
28th Mar 2021
reviewed by 'Emily'
“Star Lettings are absolutely great, we’ve used them for a number of years and we really wouldn’t consider ......”
2nd Mar 2021
reviewed by 'James'
“Jennifer was amazing with the process from start to finish and was helpful with any areas with the tenancy I ......”
Opening Hours
  • Monday: 09:00 - 17:30
  • Tuesday: 09:00 - 17:30
  • Wednesday: 09:00 - 17:30
  • Thursday: 09:00 - 17:30
  • Friday: 09:00 - 17:30
  • Saturday: Closed
  • Sunday: Closed
Address

Star Lettings & Property Management Ltd
6 Northernhay Place
Exeter
Devon
EX4 3QJ
01392 479100

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 82% 100% £0 £0
Lettings 100% 79% £425 £2,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
9 0 7 4 0 0 0 0 2 0
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  • Block Management
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“I had a very, very disappointing experience with Rosewood Property (......”

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Aug 08,2024
Minithumbdown
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Jennifer
By: 'Phinn'
Aug 08,2024
17 people found
this helpful
I had a very, very disappointing experience with Rosewood Property (erstwhile Star lettings) back in the summer...
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Comment on agent fees
Bad for the service they provide to their Tenants
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“Dissapointing...”

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Apr 26,2023
Minithumbdown
By: 'Phinn'
Apr 26,2023
52 people found
this helpful
I had a very, very disappointing experience with Star Lettings back in the summer of 2021 – I'd been served with a section 21”no fault eviction” due to an issue with mold in the bathroom floor (which it transpired was caused by a “long term leak under ...
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“Kind, communicative and diligent...”

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May 18,2022
Minithumbup
By: 'Lorenzo'
May 18,2022
1 people found
this helpful
Star have been very communicative and attentive throughout the year long tenancy. They have accommodated us where possible in terms of privacy and studies when works on the property have been necessary. They have also been very kind and diligent with their care. I would ...
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“Dissatisfied...”

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Aug 02,2021
Minithumbdown
By: 'Robert'
Aug 02,2021
72 people found
this helpful
Rented twice as a student with Star and dissatisfied both times as these properties were high rent for poor quality housing. Both properties had issues with mould and damp, Star suggested it was our fault as we had not ventillated rooms properly when cooking which ...
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“Great Lettings Agency...”

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Mar 28,2021
Minithumbup
By: 'Emily'
Mar 28,2021
0 people found
this helpful
Star Lettings are absolutely great, we’ve used them for a number of years and we really wouldn’t consider marketing our properties with anyone else. The team are always approachable and friendly and really are extremely knowledgeable regarding the local Lettings market. We can’...
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“Jennifer was amazing with the process from st......”

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Mar 02,2021
Minithumbup
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Jennifer
By: 'James'
Mar 02,2021
0 people found
this helpful
Jennifer was amazing with the process from start to finish and was helpful with any areas with the tenancy I was unsure of as I was new to renting at the time....
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“I have given a 5 star rating because I have r......”

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Aug 20,2020
Minithumbup
By: 'Susan'
Aug 20,2020
0 people found
this helpful
I have given a 5 star rating because I have received excellent service throughout the whole process. It is the first time that I have dealt with this Star Lettings but I can highly recommend them. I was not looking forward to finding a new tenant ...
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“Star Lettings have managed our property for ......”

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Mar 30,2020
Minithumbup
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Colin
By: 'Colin'
Mar 30,2020
0 people found
this helpful
Star Lettings have managed our property for several years with particular specialist proficiency. Nothing too small or too great for them to deal with professionally. Highly recommended....
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“Very efficient and responsive, responding imm......”

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Dec 13,2019
Minithumbup
By: 'Alex'
Dec 13,2019
0 people found
this helpful
Very efficient and responsive, responding immediately to queries and accommodating any problems we have with our housemates to make the signing easy....
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“I highly recommend Star lettings in Exeter....”

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Oct 07,2019
Minithumbup
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stephanie
By: 'Daniel'
Oct 07,2019
0 people found
this helpful
All staff at Star lettings have shown an extremely professional, helpful and considerate attitude during my application to rent a property via their business. From a very welcoming initial viewing to help with the referencing process, a superb service has been provided....
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“Rented from Star Lettings this year in Exeter......”

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Aug 12,2019
Minithumbdown
By: 'Oliver'
Aug 12,2019
53 people found
this helpful
Rented from Star Lettings this year in Exeter, provided good support at times however left disappointed with the way in which deliberate faults were covered up in the house later to be taken out of the damage deposit - such as plastering over certain fittings ...
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By: Charlotte
Aug 13, 2019
View all comments (1)
Hello Oliver. Firstly we are very sorry to hear of your dissatisfaction. All our managed properties at the commencement of a tenancy are provided with a detailed inventory with a large number of photographs, any defects found in a property at the end of the tenancy is checked against the inventory and the photographs. ...

“Fast, efficient and Friendly...”

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Apr 05,2018
Minithumbup
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Angela
By: 'Adam'
Apr 05,2018
1 people found
this helpful
Ive been with Star since 2002 and they have never let me down. The girls have been so efficient and always helpful especially if I needed work done on the property. I strongly recommend Star!...
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“Excellent...”

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Mar 20,2018
Minithumbup
By: 'Joanne'
Mar 20,2018
1 people found
this helpful
As a landlord I have used Star for over 10 years to manage my properties. They provide excellent service and advice, the staff are always efficient and very professional. I would highly recommend them....
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Comment on agent fees
Very competitive fees
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“I have been with Star for over 10 Years and have ......”

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Feb 13,2018
Minithumbup
By: 'Mike'
Feb 13,2018
1 people found
this helpful
I have been with Star for over 10 Years and have found them to be consistently fantastic at their job. I have several properties with them and they consistently acheive a 100% occupancy rate...
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Comment on agent fees
Good
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“I have used star lettings for the past 4 years and ......”

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Jan 09,2018
Minithumbup
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Tanya
By: 'Will'
Jan 09,2018
1 people found
this helpful
I have used star lettings for the past 4 years and that have been friendly and efficient. I have excellent service and would highly recommend to anyone. Will...
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“Have been with Star since they first set up. Have ......”

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Dec 09,2017
Minithumbup
By: 'Andrew'
Dec 09,2017
1 people found
this helpful
Have been with Star since they first set up. Have received friendly, professional service, usually efficient even as the Company has grown. They have always been prepared to go the extra mile, with advice and guidance given freely, even when not included in the fees ...
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Comment on agent fees
Good
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“A truly positive experience working with Louise and the team ......”

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Dec 07,2017
Minithumbup
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Louise
By: 'Miles'
Dec 07,2017
1 people found
this helpful
A truly positive experience working with Louise and the team in Exeter. Always helpful and flexible. A company I am happy to recommend and support...
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Comment on agent fees
Good
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“My first time looking to rent somewhere and Angela and ......”

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Dec 01,2017
Minithumbup
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Angela
By: 'Jemma'
Dec 01,2017
1 people found
this helpful
My first time looking to rent somewhere and Angela and Louise at Star Lettings have been incredibly supportive and helpful throughout the whole process. Excellent customer service. Highly recommend!...
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Good
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“After dealing with this agent I found they had a ......”

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Nov 30,2017
Minithumbup
By: 'John'
Nov 30,2017
1 people found
this helpful
After dealing with this agent I found they had a Very helpful, fast and friendly staff with a professional attitude highly recommended...
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Comment on agent fees
Good
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“I recently used Star Lettings to source tenants for a ......”

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Nov 30,2017
Minithumbup
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Louise
By: 'Shane'
Nov 30,2017
1 people found
this helpful
I recently used Star Lettings to source tenants for a property, Louise and Angela dealt with the application and they were very efficient and professional, Would highly recommend this agency and will definitely be using there services again....
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Comment on agent fees
Good
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“I am a landlord and have been letting properties through ......”

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Nov 30,2017
Minithumbup
By: 'Ben'
Nov 30,2017
1 people found
this helpful
I am a landlord and have been letting properties through Star for a number of years now. I have always found them to be proactive and helpful....
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“Great agents, really hands on, would highly recommend! Customer service ......”

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Nov 28,2017
Minithumbup
By: 'Angie'
Nov 28,2017
1 people found
this helpful
Great agents, really hands on, would highly recommend! Customer service skills were excellent, very professional. Their fees were very fair too...
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Comment on agent fees
Very fair fees
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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Awards won by Star Lettings & Property Management Ltd, Exeter EX4 3QJ



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