May 02,2010
May 02,2010
1 people found
this helpful
Absolutely shocking. They kept us without fully-functioning hot water and heating for 6 months. When we complained, we were treated as an unwanted hinderance and never as valued customers. They only finally took some action when we complained in front of another customer. Even had the outrageous cheek to charge us a 'cheking-out' fee - something which had never previously been mentioned. Avoid them like the plague if you value your sanity.
Was this helpful? Yes
By: Honey Monster
Apr 06, 2011
I can't believe that they would do this as we had a problem and it was sorted the very next day!
The staff were ever so friendly and if the people who wrote the above actually read the terms and conditions they were supplied they would have seen all the charges. Check out fee is to be expected on all rental properties, well all the ones we have rented too have check out fees.

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Martyn Russell Letting Services

3 Church Road Earley

0118 926 6655

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