“I can only advise that if you are looking to ......”
1 Star Review
Jul 28,2014
By:
'Phil'
Jul 28,2014
Branch: Earley, 3 Church Road
Services: Lettings (as a Tenant)
Rent PCM: £1800
Would you recommend?: No
Postcode: RG41
Branch: Earley, 3 Church Road
Lettings (as a Tenant)
Rent PCM: £1800
Postcode: RG41
2
people found
this helpful
I can only advise that if you are looking to buy a property in the Wokingham/Winnersh/Earley/Reading area you use any one of the vast number of estate agents competing with Martyn Russell in the area. We rented a house in Winnersh and are now in dispute over retrieving our deposit back from the landlords. For a start, when we first viewed the house, the representative from Martyn Russell arrived 20 minutes late and from that point on it was all downhill. After signing the forms to rent the house for a year (more because the house was significantly better quality than other houses Martyn Russell representatives showed us round than the quality of service they themselves provided) I feel inclined to let potential new renters/homeowners know what they are dealing with when they ring/visit Martyn Russell. From details on post sent to the house, we managed to contact the previous tenants of the property, who told us that they had been put in exactly the same situation the year before, chasing their deposits from some quite frankly hellish landlords. Whilst Martyn Russell knew all about this claim and the to-ing and fro-ing before it was resolved, they failed to tell us about this until we'd signed the papers and entered the property. In summary, if you are willing to be lied to, and have the truth covered up from you about the landlords/neighbours that you could potentially be dealing with, then by all means go to Martyn Russell. If not, there's an estate agents next door and plenty more in Earley and Reading that I have no doubt will offer you an honest service and integrity, attributes that cannot be associated with Martyn Russell and his delinquents.
What agent could do to change your mind?
Be honest and have a little bit of integrity in the first place knowing what the previous tenants of the house had been through.
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Comment on agent fees
Very poor service, fees are extortionate, customer service is non-existent.
2
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