0% lettings valuation accuracy
50% lettings fee satisfaction
Dec 20,2021
Dec 20,2021
0
people found
this helpful
this helpful
I'm absolutely appalled at my treatment these past few months by merryweathers. I've been renting a furnished flat for 18 months… after a few broken appliances and promises of repairs I decided I had had enough and handed in my notice. My fridge freezer (that was here when I moved in) broke last month, as a full time working single mum that lives hand to mouth I obviously don't just have a few hundred pounds laying around to go out and purchase a brand new one. I contacted the estate agents and the landlord basically said he couldn't help me on that one, along with a broken oven that I've been waiting for to be fixed for over a month. I have always paid my rent in full and on time. However I had to make a decision to pay my rent or buy a new appliance in order to keep food in my 3 year old daughters mouth. Obviously I chose the latter as anyone would. They even had the cheek to tell me after the landlord refused to replace it that “if I bought a new one I would have to leave it when I left” well obviously? I wouldn't have weather I was told I could or not!
Long story short I had a very rude phone call today from Collette. I told her I would be able to pay next week when I get paid as I physically did not have the money in my account right now, she didn't even let me explain my circumstances before actually SHOUTING at me down the phone, saying do you think we would make you wait a week for your bond back. I'm a 27 year old woman with enough going on and do not need some woman shouting at me down the phone because my rent is going to be a week and half late! I'm actually disgusted at how this woman spoke to me today when I asked for her name she told me Collette and repetitively told me she was the manager. Probably knowing I was to lodge a complaint. I'm sorry but just because your the manager does NOT give you the right to speak to people, especially paying customers, however you see fit.
Stick your bond where the sun don't shine, I'll have the keys back to you asap and will ensure I and anyone else I encounter NEVER use merryweathers ever again.
Maybe take a quick minute in future to think about how tough some people may have it at the moment before adding any more stress into their lives. Absolutely disgusting.
Long story short I had a very rude phone call today from Collette. I told her I would be able to pay next week when I get paid as I physically did not have the money in my account right now, she didn't even let me explain my circumstances before actually SHOUTING at me down the phone, saying do you think we would make you wait a week for your bond back. I'm a 27 year old woman with enough going on and do not need some woman shouting at me down the phone because my rent is going to be a week and half late! I'm actually disgusted at how this woman spoke to me today when I asked for her name she told me Collette and repetitively told me she was the manager. Probably knowing I was to lodge a complaint. I'm sorry but just because your the manager does NOT give you the right to speak to people, especially paying customers, however you see fit.
Stick your bond where the sun don't shine, I'll have the keys back to you asap and will ensure I and anyone else I encounter NEVER use merryweathers ever again.
Maybe take a quick minute in future to think about how tough some people may have it at the moment before adding any more stress into their lives. Absolutely disgusting.
Was this helpful?
Yes
Yes
Agent Response / Add a Comment
You can use this form to reply to the above review or a displayed comment on the above review.
Browse popular links for estate agents, letting agents and properties nearby
Latest Reviews
22nd Aug 2018
reviewed by 'LB'
8th May 2018
reviewed by 'Brenda'
6th Mar 2018
reviewed by 'Bogdan'
3rd Apr 2015
reviewed by 'tenant2'
17th Jan 2013
reviewed by 'tennant1'
Opening Hours
Address
Merryweathers
The Point Bradmarsh Business Park, Bradmarsh Way
Rotherham
South Yorkshire
S60 1BP
01709 375591
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 0% | 50% | £395 | £495 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 4 | 1 | 0 | 0 | 0 | 0 | 1 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
Advertise on
Members of
Rankings
Overall
Overall
Latest Properties
No Properties
Dec 20,2021
Dec 20,2021
0
people found
this helpful
this helpful
I'm absolutely appalled at my treatment these past few months by merryweathers. I've been renting a furnished flat for 18 months… after a few broken appliances and promises of repairs I decided I had had enough and handed in my notice. My fridge freezer (that was ...
read full review
read full review
Was this helpful?
Yes
Yes
Aug 22,2018
Aug 22,2018
3
people found
this helpful
this helpful
I Moved out of a property on the 21 of July, with an official end of tenancy on the 7th of August 2018.
I asked Merryweathers if, seeing as I had returned the keys and therefore had no way of entering the property again to change its ...
read full review
read full review
Comment on agent fees
No comment
Was this helpful?
Yes
Yes
May 08,2018
May 08,2018
0
people found
this helpful
this helpful
A big thank you for all the support through helping to achieve my sell/buy. All the staff was very helpful throughout to both myself and my family. They always went the extra mile to support me in anyway they could, all whilst remaining patient ...
read full review
read full review
Comment on agent fees
Good
Was this helpful?
Yes
Yes
Mar 06,2018
Mar 06,2018
3
people found
this helpful
this helpful
This is the worst letting agency ever I've ever had the displeasure of having any contact with. If you have a problem they have no interest in helping you or solving the issues. They are lacking knowledge of the appropriate laws and relevant regulations. We ...
read full review
read full review
Comment on agent fees
BAD
Was this helpful?
Yes
Yes
Apr 03,2015
Apr 03,2015
2
people found
this helpful
this helpful
Seconding the review of 'tenant1', from start to finish Merryweathers are some of the most useless and arrogant people I have had the misfortune to deal with.
Most if not all correspondence goes unanswered, and when you do finally manage to get hold of ...
read full review
read full review
What agent could do to change your mind?
Fees were fine. The fact I had to chase up things on my own credit check over several weeks as the agent from Merryweathers couldn't manage it? Not so much...Attached Filesnbsp;
Comment on agent fees
Fees were fine. The fact I had to chase up things on my own credit check over several weeks as the agent from Merryweathers couldn't manage it? Not so much...
Was this helpful?
Yes
Yes
Jan 17,2013
Jan 17,2013
0
people found
this helpful
this helpful
I have been renting properties for about 8 years and i would consider myself a reasonable tenant - I am clean, I like to look after/improve the property, I always pay my rent on time and I have always received 100% of my deposit back when ...
read full review
read full review
What agent could do to change your mind?
Friendly curteous staff, responding to issues in a timely manner and an understanding that the tenant isn't some low life rubbish - i think it's sad that i care more about my landlords house that the agent doesAttached Filesnbsp;
Was this helpful?
Yes
Yes
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
No procedure available.
