The worst experience with a letting agent in London to date. Not to say I move a lot but I have never dealt with by such unprofessional agents. I was lied to numerous occasions straight to my face. They do forget sometimes a tenant knows their rights legally and that we do have knowledge about the industry, just because they are agents does not make them lawyers.
Please avoid this company or at least read the contact in depth. They will go out of their way to make things hard for even though you are in the right.