“Lying and intimidating...”

Feb 08,2019
By: 'Emily'
Feb 08,2019
7 people found
this helpful
I am a current tenant in a property which the landlord is advertising through Dexters. Today I received a call from my landlord at 4pm asking if the agent could enter the house for a viewing. I said no, as is within my rights: the Housing Act 1988 obligates you to provide tenants with a minimum of 24 hours' notice before entering the property. He agreed and said that he'd arrange it for tomorrow.

Five minutes later, an agent from Dexters in Hackney knocked on my door. I said that we had been given no notice about a viewing. He said that the landlord had said he'd given notice, and that he had someone who had 'travelled all the way across London' to see the property. I said that he wasn't permitted to enter the property as we haven't received notice, and to give 24 hours notice. He was extremely pushy and intimidating, repeating that I should give him access to the property because the 'girl had travelled all the way across London for the viewing' and that he would have to disappoint her. He said I was being unreasonable. This went on for several minutes of him not taking 'no' for an answer, despite me iterating that it's my legal rights. Eventually I closed the door.

I immediately called my landlord to alert him that the agent from Dexters had turned up; my landlord said he had explicitly not given the agent permission and that he had insisted on coming.

Then the agent knocked on the door again, this time with the woman who wanted to view the property! He again pushed and insisted on being let in. At this point I said 'the landlord did not grant you permission, he's on the phone now - you can talk to him' and handed over my phone. The agent at this point completely backtracked on the phone to my landlord, saying 'I just came around to collect some details' - it was clear he had lied to me about my landlord giving permission. I reiterated our tenants' rights under the Housing Act, and closed the door.

It was a horrible experience which left me feeling shaken. I am a young female in the house alone, and the Dexters' representative explicitly lied, intimidated, and wouldn't take 'no' for an answer despite it being my legal right as a tenant to have 24 hours' notice for a viewing.

It's awful behaviour and I've raised a formal complaint. It's no wonder that Dexters has such a poor reputation.
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By: Marilyn Plews
Mar 29, 2019
Dear Emily, I understand our Director Dennis Opara has been in contact with you and resolved the situation amicably, however, if you would like to contact me to discuss this matter further please do so at customerrelations@dexters.co.uk Kind Regards, Marilyn Plews Customer Relations Teams

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