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Update - 5th June 2021 - I phoned the letting agent office and managed to speak with Simon directly. Received an excuse, but not an apology, for his not returning my previous phone call nor reply to my earlier email and then he admitted that he had forgotten about the money to be refunded to me. Our conversation was polite and courteous and ended with him stating that he would deal with getting me the required meter reading and the owed money to me asap. I am now happy to report that Simon personally hand delivered the money which I was owed and has also now provided me with the meter reading. I am of course now hoping that things will go much more smoothly in the months to come but still feel that it is a shame that any and all of the above occurred in the first place.
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Address
Feather Smailes & Scales
8 Raglan Street
Harrogate
North Yorkshire
HG1 1LE
01423 501211
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | % | 0% | £0 | £0 |
| Lettings | 0% | 0% | £650 | £650 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 0 | 1 | 0 | 0 | 0 | 0 | 0 | 0 |
Areas covered
- HG1
- LS 14-17
- hg2
- HG3
- HG4
- HG5
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Tenant Fees
Overall Fees
Fees may apply
We may charge a tenant any or all of the following when required:
1. the rent;
2. a security deposit with a maximum of 5 weeks rent, or 6 weeks on a property with rent over £50,000 per year;
3. a holding deposit of no more than one weeks’ rent;
4. default fee and interest for late payment of rent (after 14 days);
5. reasonable charges for lost keys or security fobs;
6. payments associated with contract variation, at £50 or reasonable costs incurred if higher, when requested by the tenant;
7. payments associated with early termination of the tenancy, when requested by the tenant; and
8. payments in respect of bills - utilities, communication services, TV licence, council tax and green deal or other energy efficiency charges.
Fees applying to all pre-existing tenancies entered before 1st June 2019
We shall continue to apply the charges within the existing tenancy agreement until 31st May 2020.
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
