I do not know where to start in showing my absolute disgust about how I and my partner have been treated once we had signed to rent a property with this "Estate Agent", I do not think they could even run a bath let alone a successful, nay, adequate service.
The property started off as a building site and has got gradually worse.
I call to try and get issues resolved; I will be called back the next day I am told. A week later when I call to find out what is going on they are surprised that I am angry. Of course it must be my fault that they have not returned my calls and that I have no plumbing ¢â‚¬â€œ what do I expect them to do???
It has got to a point now that my calls are ignored. One staff member (on the sales side) has tried to pass the calls over (to a lettings agent) and they actively refuse to take the call, I know this as they did not put the call on hold. The lettings are staff completely incompetent. No experience in property management at all although she has been there for some time - the branch manager worse.
I asked to take this higher within their organisation, they refused to even consider it, the owners in Aylesbury either completely oblivious or simply do not care
This company charges the landlord and the tenant the maximum possible it feels it can get away with, but then completely fail to live up to their responsibilities. Any work commissioned by Hurst is then your responsibility to resolve they have zero interest.
If you are looking for a lettings agent, I urge you to consider someone else, anyone else, for your own peace of mind and sanity. For the lettings part of the business, the entire setup in my opinion is to take as much money from everyone and do nothing in return.
What agent could do to change your mind?
Their job to which they have been paid, by me and our Landlord.
In my opinion their lettings business is not fit for purpose and should be closed immediately. An experienced training schedule should be introduced and then maybe re-open the lettings side once staff have passed some form of qualification.
Signing up to the Property Ombudsman should also be a minimum requirement.