Pat Robson & Co Ltd
Jesmond, Newcastle upon Tyne, NE2
4.2/5, 167 reviews
81% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction

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“AVOID AVOID AVOID!...”

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Apr 25,2021
Minithumbdown
By: 'Dr Connor Richardson'
Apr 25,2021
0 people found
this helpful
I have rented in Newcastle for over 12 years and Pat Robson are by far the worst experience I’ve had, and that is tough competition!

I’m usually resigned to the fact I will have around £50 of my deposit taken for cleaning no matter how clean the property is left. However, Pat Robson are taking over £200 and counting for ridiculous costs. Including:

1. A £90 bill for cleaning a 2 bed house, which was cleaned before I left including the fridge, oven and garden waste removed.
2. A £65 bill for carpet cleaning of the most thread bare, dated carpet, the only carpet in the house is a small area of the landing.
3. The most shocking however is a £50 bill for a contractor to empty the wheelie bin. I was informed I’d be charged this the day before bin collection day, where I had pulled the bin out to be collected the next morning.

There are more petty costs including a speculative replacement of a lamp shade and a door mat which I purchased myself!

I should have learned from my last experience of Pat Robson in 2016 where they charged me for cleaning of some dust in a draw.

Bearing in mind my rent was payed in full and on time I calculate I’ve payed over £23000 in rent in 2.5 years. During my time, PR attempted to increase my rent by a total of 7-8% over 2.5 years and argued it was in line with national and regional house prices which is simply a lie, even trying a large increase in the middle of the first lockdown.

The last few months I had broken blinds waiting to be replaced, the boiler leaked consistently over nearly three years, totally destroying the kitchen bench, cracked tiles due to poor fitting, loose skirting boards and fire blankets / extinguisher out of date.

Like most renters, I expected most of this service as renting in Newcastle has a systemic Wild West culture however PR are particularly bad. After spending a year in clinical & research work into COVID and finding a new place to live I was reliant on getting a sensible amount of my deposit back after I left.

My next email will be a strongly worded letter to my colleagues at Newcastle University staff and student wellbeing office and Newcastle Upon Tyne NHS trusts staff wellbeing offices, as they are both very interested in which estate agents to warn prospective staff and students to avoid.

I have rented in Newcastle for over 12 years and Pat Robson are by far the worst experience I’ve had, and that is tough competition!

I’m usually resigned to the fact I will have around £50 of my deposit taken for cleaning no matter how clean the property is left. However, Pat Robson are taking over £200 and counting for ridiculous costs. Including:

1. A £90 bill for cleaning a 2 bed house, which was cleaned before I left including the fridge, oven and garden waste removed.
2. A £65 bill for carpet cleaning of the most thread bare, dated carpet, the only carpet in the house is a small area of the landing.
3. The most shocking however is a £50 bill for a contractor to empty the wheelie bin. I was informed I’d be charged this the day before bin collection day, where I had pulled the bin out to be collected the next morning.

There are more petty costs including a speculative replacement of a lamp shade and a door mat which I purchased myself!

I should have learned from my last experience of Pat Robson in 2016 where they charged me for cleaning of some dust in a draw.

Bearing in mind my rent was payed in full and on time I calculate I’ve payed over £23000 in rent in 2.5 years. During my time, PR attempted to increase my rent by a total of 7-8% over 2.5 years and argued it was in line with national and regional house prices which is simply a lie, even trying a large increase in the middle of the first lockdown.

The last few months I had broken blinds waiting to be replaced, the boiler leaked consistently over nearly three years, totally destroying the kitchen bench, cracked tiles due to poor fitting, loose skirting boards and fire blankets / extinguisher out of date.

Like most renters, I expected most of this service as renting in Newcastle has a systemic Wild West culture however PR are particularly bad. After spending a year in clinical & research work into COVID and finding a new place to live I was reliant on getting a sensible amount of my deposit back after I left.

My next email will be a strongly worded letter to my colleagues at Newcastle University staff and student wellbeing office and Newcastle Upon Tyne NHS trusts staff wellbeing offices, as they are both very interested in which estate agents to warn prospective staff and students to avoid.
Was this helpful? Yes
By: Pat Robson & Co
Apr 27, 2021
Hello Connor. Further to above we have now sent you photographic evidence of the reasons why these claims have been made, and your Property Manager is in contact with you directly. If you do not agree with the charges then please utilise the deposit schemes free arbitration service. Thank you.
By: Pat Robson & Co
Apr 26, 2021
Thank you for taking the time to leave a review and I am sorry to hear that you are not satisfied with our service. We take customer feedback very seriously and would like the opportunity to discuss this further with you. Please can you contact me via e-mail at maintenance@patrobson.com with further details on the issues raised I will strive to respond to you as soon as possible. In relation to the deposit, if you do not agree with any proposed deductions then you can utilise the free arbitration service which the deposit scheme provides.

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Opening Hours
Address

Pat Robson & Co Ltd
20 Osborne Road
Jesmond,Newcastle upon Tyne
Tyne and Wear
NE2 2AD
0191 20 90 100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £135,000 £1,300,000
Lettings 100% 83% £312 £3,328
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
5 0 103 31 16 0 6 0 5 1
Areas covered
  • NE2
  • Newcastle-upon-Tyne & surrounding areas
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Very helpful and polite, the service is great......”

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May 05,2021
Minithumbup
By: 'Buyer'
May 05,2021
0 people found
this helpful
Very helpful and polite, the service is great, very responsive, and able to understand our needs and concerns, viewings were arranged in a quick manner....
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By: Pat Robson & Co
May 07, 2021
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Thank you for taking the time to leave a rating and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...

“AVOID AVOID AVOID!...”

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Apr 25,2021
Minithumbdown
By: 'Dr Connor Richardson'
Apr 25,2021
0 people found
this helpful
I have rented in Newcastle for over 12 years and Pat Robson are by far the worst experience I’ve had, and that is tough competition! I’m usually resigned to the fact I will have around £50 of my deposit taken for cleaning no matter how ...
read full review
Was this helpful? Yes
By: Pat Robson & Co
Apr 27, 2021
View all comments (2)
Hello Connor. Further to above we have now sent you photographic evidence of the reasons why these claims have been made, and your Property Manager is in contact with you directly. If you do not agree with the charges then please utilise the deposit schemes free arbitration service. Thank you. ...

“Jo Graham couldn't have done more to help...”

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Apr 06,2021
Minithumbup
By: 'Rachel'
Apr 06,2021
0 people found
this helpful
Jo Graham took over the management of my property for the last phase before I sold it. She couldn't have done more to help, finding contractors & getting costs for pre-sale jobs that I could not arrange from distance. Her communication was great, she kept me ...
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By: Pat Robson & Co
Apr 28, 2021
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Excellent service from start to finish...”

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Dec 03,2020
Minithumbup
By: 'Tom'
Dec 03,2020
0 people found
this helpful
My experience of selling a property with Pat Robson & Co has been 100% positive. The agent was genuinely interested in the house itself, and had a very good understanding of its value, its character, and how it could best be marketed. Very highly recommended....
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“Excellent...”

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Dec 01,2020
Minithumbup
By: 'Jo'
Dec 01,2020
0 people found
this helpful
I have had a really good experience buying a house with Pat Robson & Co. Tim Nixon was extremely helpful, knowledgable and responded promptly to all queries. Very professional service....
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“Great experience renting with Pat Robson. Fr......”

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Nov 20,2020
Minithumbup
By: 'Catherine'
Nov 20,2020
0 people found
this helpful
Great experience renting with Pat Robson. From the first viewing they were very efficient and friendly. Whilst in the property they were quick to respond to any issues and they’ve been really helpful with the whole process....
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By: Pat Robson & Co
Nov 20, 2020
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...

“Having tried to sell my flat since my retirem......”

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Nov 07,2020
Minithumbup
By: 'Paul'
Nov 07,2020
0 people found
this helpful
Having tried to sell my flat since my retirement in 2015, I've used 3 previous estate agents in the local area. After a period of letting I decided to instruct PatRobson, and was delighted to have done so. Their determined professional attitude to the sale was very ...
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By: Pat Robson & Co
Nov 20, 2020
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...

“Moving from the US - Pat Robson were leagues ahead of other agents...”

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Nov 07,2020
Minithumbup
By: 'George'
Nov 07,2020
0 people found
this helpful
I recently moved to Newcastle from the US. I dealt with a number of letter agencies - many of whom were unhelpful and disorganized. Pat Robson was several steps above the rest - in a league of their own. They were quick to respond, helpful ...
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By: Laura Young
Nov 20, 2020
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...

“Excellent service!!!Pat Robson and Co. prov......”

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Nov 03,2020
Minithumbup
By: 'Javier'
Nov 03,2020
0 people found
this helpful
Excellent service!!! Pat Robson and Co. provided excellent service, beyond duty. I really recommend their services. They helped me to get a fantastic flat to rent in less than two days....
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By: Pat Robson & Co
Nov 20, 2020
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...

“Rude and Unreasonable...”

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Oct 31,2020
Minithumbdown
By: 'Laura'
Oct 31,2020
0 people found
this helpful
If you must use this agency, take dated photos of everything when you move in, and I mean everything. Otherwise, they will charge you £386 for a professional clean with a company they use routinely every year. We were four 4th year girls who are non-drinkers, ...
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“Pat Robson: The worst agents in the North Eas......”

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Oct 27,2020
Minithumbdown
By: 'Murugan81'
Oct 27,2020
3 people found
this helpful
Pat Robson: The worst agents in the North East. Hire at your own risk!!! Do not hire Pat Robson! They are the most dishonest and unprofessional agents in the North East. Quoting a review from another site from 2017: "these ‘people’ (aka people working at Pat ...
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“Didn't use them directly but they were the ag......”

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Sep 15,2020
Minithumbup
By: 'james'
Sep 15,2020
0 people found
this helpful
Didn't use them directly but they were the agent for the person I was buying from. Katherine always kept me in the loop and tried to speed things along where ever possible. Would recommend from my personal experience with them regarding buying a property...
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By: Pat Robson & Co
Nov 20, 2020
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future. ...

“Great service...”

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Sep 04,2020
Minithumbup
By: 'Lauren'
Sep 04,2020
1 people found
this helpful
We had a really good experience purchasing our property with Katherine at Pat Robson. We were kept up to date with timely responses and great communication. We felt she went the extra mile to push things through quickly and provided a great service. Would highly ...
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“This was a very good property provider. Our p......”

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Aug 24,2020
Minithumbup
By: 'Laura'
Aug 24,2020
0 people found
this helpful
This was a very good property provider. Our property manager was always helpful and and issues were always resolved quickly and easily....
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“Pat Robson were always very responsive and pr......”

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Aug 24,2020
Minithumbup
By: 'Sally'
Aug 24,2020
0 people found
this helpful
Pat Robson were always very responsive and prompt to any issues we had during our tenancy. The staff were also quick at replying to emails and friendly when visiting the property for routine checks....
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“Fantastic Service...”

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Aug 05,2020
Minithumbup
By: 'Nadir'
Aug 05,2020
0 people found
this helpful
Excellent service from beginning to end. Sarah from Pat Robson & co Ltd. has been absolutely amazing with her Fantastic communication throughout my renting process....
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“Slick service. Professional, transparent comm......”

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Aug 01,2020
Minithumbup
By: 'RA'
Aug 01,2020
0 people found
this helpful
Slick service. Professional, transparent communication with tenants at all times. Didn't really have any problems and would use again. Queries were addressed promptly and concisely....
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“5 Star Service from Anthony...”

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Jul 24,2020
Minithumbup
By: 'John'
Jul 24,2020
0 people found
this helpful
Anthony has been helping me with regards to an issue I have had over the past week and I CANNOT begin to thank him enough, constant fast replies, very well spoken and empathetic and has really gone out of his way to help me the ...
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“My Roommate and I had a great time with Pat R......”

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Jul 15,2020
Minithumbup
By: 'Christopher'
Jul 15,2020
0 people found
this helpful
My Roommate and I had a great time with Pat Robson. Our estate agent was Laura and she was very helpful throughout the tenancy, with swift help in any situations we had. Definitely would recommend as a trustworthy agent....
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“Professional and Expert Agents.The service wa......”

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Jul 14,2020
Minithumbup
By: 'The'
Jul 14,2020
0 people found
this helpful
Professional and Expert Agents.The service was second to none. We immediately knew that Tim,Katherine and the team would provide a first class service . The valuation was spot on and we obtained the asking price . We would recommend this estate agent wholeheartedly . Their fees ...
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“I was delighted with the service I received f......”

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Jun 23,2020
Minithumbup
By: 'Pam'
Jun 23,2020
0 people found
this helpful
I was delighted with the service I received from Pat Robson and co. They offered an expert valuation so that I achieved my best price and were excellent at keeping me informed through the whole process. Nothing was too much trouble for the staff and ...
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“Pragmatic and professional.My property sale ......”

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Jun 23,2020
Minithumbup
By: 'Gary'
Jun 23,2020
0 people found
this helpful
Pragmatic and professional. My property sale was handled with a five star service in a pragmatic and professional manner from start to finish....
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“I have had close contact mainly with Laura Yo......”

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Jun 22,2020
Minithumbup
By: 'Olmina'
Jun 22,2020
0 people found
this helpful
I have had close contact mainly with Laura Young throughout my tenancy. Laura is amazing, extremely proactive and responsive. She does her best to help out and she is reliable and very trustworthy. She really took care of the tenants' living conditions by being consistently ...
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“Professional & efficient...”

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May 28,2020
Minithumbup
By: 'tracy'
May 28,2020
0 people found
this helpful
I've used Pat Robson & Co for several years and always found them to be really professional, responsive, helpful & friendly. Their staff have gone out of their way for me on several occasions. I'd happily recommend them to other landlords....
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“Excellent communication and document pack....”

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Apr 10,2020
Minithumbup
By: 'Simon'
Apr 10,2020
0 people found
this helpful
Excellent communication and a fantastic landlord / tenant pack of key property and deposit documentation on initiation of the tenancy....
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“I HAD A PROPERTY TO RENT AND SUBSEQUENTLY SEL......”

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Apr 04,2020
Minithumbup
By: 'Phil'
Apr 04,2020
0 people found
this helpful
I HAD A PROPERTY TO RENT AND SUBSEQUENTLY SELL IN JESMOND AND FOUND TIM, CHARLOTTE AND THE REST OF THE TEAM FIRST CLASS WITH BOTH THEIR VALUATIONS, TENANT FINDER AND FINAL SALE SERVICE....
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“I have been using this firm for 19 years and ......”

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Apr 03,2020
Minithumbup
By: 'Harriet'
Apr 03,2020
0 people found
this helpful
I have been using this firm for 19 years and thus have known Tim Nixon all that time. He has helped me for renting, informal advice and latterly selling our house in Jesmond. I have always been happy with Pat Robson’s services (which go the ...
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“Friendly, honest and professional service....”

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Apr 02,2020
Minithumbup
By: 'David'
Apr 02,2020
0 people found
this helpful
First time buyer. It could have been a difficult and daunting process for me but the service I recieved from Pat Robson (Tim Nixon) was first class. Nothing was too much trouble for him and after finding the perfect place for me, the next stages ...
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“The evaluation matched the market conditions.......”

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Apr 01,2020
Minithumbup
By: 'Peter'
Apr 01,2020
0 people found
this helpful
The evaluation matched the market conditions. I was kept up to speed on viewings and responses. During negotiations with the ultimate purchaser I was given good advice by PR when my initial response to the offer might have been unproductive....
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“Excellent...”

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Apr 01,2020
Minithumbup
By: 'Dr'
Apr 01,2020
0 people found
this helpful
Excellent agent, recently completed on sale of our house and can't recommend highly enough. Really went above and beyond to deliver a great service throughout the prolonged ,complicated process...
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Tenant Fees

Holding Deposit (per tenancy)

Holding Deposit - One weeks rent will be taken to secure a property and will be held for 15 calendar days (unless otherwise expressly agreed) in order to complete all tenancy documents. This amount will be attributed to the first month's rent following the execution of all tenancy documents within the 15 calendar days of receipt of the holding deposit. This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 Calendar days.Security Deposit Equal to five weeks rent - this covers damages or defaults on the part of the tenant during the tenancy

Last updated on 04/06/2019, 10:38 AM by Pat Robson & Co

Pending

Company Tenancy Administration Fee - (full company tenancy administration fee is required to secure a property on a non AST agreement) 50% of 1 month's rent ex. VAT, 60% inc. VAT
Company Tenancy Renewal Fee - £100 ex. VAT, £120 inc. VAT

Last updated on 04/06/2019, 10:38 AM by Pat Robson & Co

Unpaid Rent

Unpaid Rent - Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Last updated on 04/06/2019, 10:39 AM by Pat Robson & Co

Lost Key(s) or other Security Device(s)

Lost Key(s) or other Security Devices - Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant(s), landlord, Agent and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s), including attending a call-out for re-entry.

Last updated on 04/06/2019, 10:40 AM by Pat Robson & Co

Pending

Variation of Contract (Tenant's Request) - £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant's Request) - £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Last updated on 04/06/2019, 10:41 AM by Pat Robson & Co

Early Termination(Tenant’s Request)

Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. The landlord's re-let fee is equal to 75% of a months rent + VAT

Last updated on 04/06/2019, 10:41 AM by Pat Robson & Co

Referencing

Reference Fees - Not payable by tenants. A Reference fee of £35 inclusive of VAT is payable by the landlord or agent requesting the reference, and these costs should not be passed onto tenants.

Last updated on 04/06/2019, 10:42 AM by Pat Robson & Co

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:35 PM 20/04/2017 by Nick

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