I\'ve been using H&P for about four or five years now. Every year I find that I haven\'t had every invoice I should have done and they have completely stopped sending out statements. Their accounting procedures for clients are terrible. To try and get the necessary paperwork to complete my tax return I have phoned twice and e-mailed once - still waiting! Is it that much to ask?? To be honest I have no idea whether the work they arrange is always necessary or properly costed. I live too far away to check. They do seem to incur an endless stream of charges though, and the reality is so much different to what they originally budgeted!