100% sales valuation accuracy
50% sales fee satisfaction
100% lettings valuation accuracy
50% lettings fee satisfaction
Oct 26,2020
Oct 26,2020
1
people found
this helpful
this helpful
ACTUAL SCORE MINUS 5
RIP OFFS, UNTRUSTWORTHY, UNPROFESSIONAL
( AVOID LIKE THE PLAGUE )
I was looking to rent an expensive property from porters Estate agents after viewing it i was asked to fill in a form with my details, I then had a call saying the landlord was happy for me to go ahead subject to referencing and they need a holding deposit of £100 which would come off the rent, I went to the office to pay and was told I could only pay cash ? Paid the £100 but was given no receipt ? sent porters my credit score and proof of no adverse credit which was fine, I then had to send 3 months bank statements to the referencing company which was fine and my agent who i have been renting with for nearly 4 years gave a good reference, however due to me becoming self employed 2 years earlier I asked my rental agent if instead of paying the rent on the 4th monthly could i pay the rent a few days later each month because of the way I was paid my agent was great and said of course not a problem, this however was a massive problem to the referencing company who failed me due to every payment being paid after the 4th of the month even though it was agreed with my agent and my agent emailed the company to say it wasn't a problem.
So I ring the reference agent up for about the 6th time because they've been slow and incompetent and also lied to me to be told I failed the referencing and there was nothing I could do unless I was willing to pay 6 months rent up front plus the bond total £8400 will I declined, I then rang porters and spoke to a sherrie Thomas the rentals manager to try and sort it out I offered 2 months rent in advance plus the bond £3600 they came back and said the landlord couldn't go ahead because his landlord insurance would be void because I failed the reference? But earlier I was told I could rent the property if I paid 6 months rent upfront ? His insurance would still be void because I failed the referencing so that's obviously not true.
I then asked for the £100 holding deposit back as I found out this shouldn't have been charged since September 2019 I was told no as it was in the small print on the information form I originally filled in thst they could keep the deposit to.pay towards the referencing this is a lie. Referencing costs no more than £30 and your holding deposit cannot be used towards this and must be returned they have declined so have acted illegally and defrauded me out of £100 which they are liable to be find for so I am now in contact with citizens advice plus trading standards and will be seeking a refund through the small claims court. DO NOT DO ANY BUSINESS WITH THIS COMPANY THEY WILL LIE TO YOU AND RIP YOU OFF ESPECIALLY IF YOUR A TENNANT.
On some of their review pages they have a score of 1.8 out of 5 stars
And the reference company reviews are even worse.
RIP OFFS, UNTRUSTWORTHY, UNPROFESSIONAL
( AVOID LIKE THE PLAGUE )
I was looking to rent an expensive property from porters Estate agents after viewing it i was asked to fill in a form with my details, I then had a call saying the landlord was happy for me to go ahead subject to referencing and they need a holding deposit of £100 which would come off the rent, I went to the office to pay and was told I could only pay cash ? Paid the £100 but was given no receipt ? sent porters my credit score and proof of no adverse credit which was fine, I then had to send 3 months bank statements to the referencing company which was fine and my agent who i have been renting with for nearly 4 years gave a good reference, however due to me becoming self employed 2 years earlier I asked my rental agent if instead of paying the rent on the 4th monthly could i pay the rent a few days later each month because of the way I was paid my agent was great and said of course not a problem, this however was a massive problem to the referencing company who failed me due to every payment being paid after the 4th of the month even though it was agreed with my agent and my agent emailed the company to say it wasn't a problem.
So I ring the reference agent up for about the 6th time because they've been slow and incompetent and also lied to me to be told I failed the referencing and there was nothing I could do unless I was willing to pay 6 months rent up front plus the bond total £8400 will I declined, I then rang porters and spoke to a sherrie Thomas the rentals manager to try and sort it out I offered 2 months rent in advance plus the bond £3600 they came back and said the landlord couldn't go ahead because his landlord insurance would be void because I failed the reference? But earlier I was told I could rent the property if I paid 6 months rent upfront ? His insurance would still be void because I failed the referencing so that's obviously not true.
I then asked for the £100 holding deposit back as I found out this shouldn't have been charged since September 2019 I was told no as it was in the small print on the information form I originally filled in thst they could keep the deposit to.pay towards the referencing this is a lie. Referencing costs no more than £30 and your holding deposit cannot be used towards this and must be returned they have declined so have acted illegally and defrauded me out of £100 which they are liable to be find for so I am now in contact with citizens advice plus trading standards and will be seeking a refund through the small claims court. DO NOT DO ANY BUSINESS WITH THIS COMPANY THEY WILL LIE TO YOU AND RIP YOU OFF ESPECIALLY IF YOUR A TENNANT.
On some of their review pages they have a score of 1.8 out of 5 stars
And the reference company reviews are even worse.
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Latest Reviews
16th Apr 2021
reviewed by 'Vienna Marie'
9th Jan 2020
reviewed by 'Rebecca'
3rd Apr 2019
reviewed by 'Colin'
29th Dec 2017
reviewed by 'Paul'
27th Jan 2017
reviewed by 'For1278'
Opening Hours
Address
Porters Estate Agents
73-75 Nolton Street
Bridgend
Mid Glamorgan
CF31 3AE
01656 766 666
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 50% | £0 | £0 |
| Lettings | 100% | 50% | £425 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 6 | 0 | 1 | 0 | 0 | 0 | 3 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Latest Properties
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Apr 16,2021
Apr 16,2021
0
people found
this helpful
this helpful
Used this agent for tenant find service. When tenant vacated I was left with rental arrears and a filthy property that had suffered from significant damage and neglect. Having submitted a subject access request to Porters I learnt the tenant had no credit rating and ...
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Oct 26,2020
Oct 26,2020
1
people found
this helpful
this helpful
ACTUAL SCORE MINUS 5
RIP OFFS, UNTRUSTWORTHY, UNPROFESSIONAL
( AVOID LIKE THE PLAGUE )
I was looking to rent an expensive property from porters Estate agents after viewing it i was asked to fill in a form with my details, I then had a call saying the landlord ...
read full review
read full review
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Jan 09,2020
Jan 09,2020
2
people found
this helpful
this helpful
Managed my rental properties for the last 5 years and always report problems to me with photos of the issues and also tell me what i need to do to the house to improve it too. Dealt with a few nightmare tenants professionally and have always ...
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Apr 03,2019
Apr 03,2019
1
people found
this helpful
this helpful
A most helpful and considerate team they kept us informed of progress and went out of there way to secure a sale...
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Comment on agent fees
Agents fees were most reasonable and competitive
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Dec 29,2017
Dec 29,2017
5
people found
this helpful
this helpful
Some of the staff very rude and unhelpful. Stay away from. I call the agent with a offer and he start laugh in when he hear the price. Not very professional....
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Jan 27,2017
Jan 27,2017
5
people found
this helpful
this helpful
Porters are the worst Estate agents I have ever used. I had several problems with the property I was renting and porters never done a thing but say they where chasing up the landlord, which was complete bull! A personal friend knew my landlord and ...
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Comment on agent fees
All estate agents fees are ridiculous! Paying an arm and a leg for a few references is not justifiable!
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Jan 23,2017
Jan 23,2017
5
people found
this helpful
this helpful
AVOID if you can. They only look out for the landlord's interests not those of the tenant. Their neglect caused severe health problems to my daughter after she slept in a moldy room for many months causing her severe asthma to spiral out of control. ...
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Comment on agent fees
Fees were average
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Jan 23,2017
Jan 23,2017
3
people found
this helpful
this helpful
All aspects of the tenancy were typical of a high street estate agent - high admin fees, quarterly inspections (which were a little nit-picky), and determination to delay resolving problems, or resolving them as cheaply as possible.
The differences occur when you move out. At ...
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Dec 04,2016
Dec 04,2016
4
people found
this helpful
this helpful
Wish I could give it a zero. Unhelpful, horrible experience renting with them. Treated like dirt. Lied to us. The last year of renting was the worst, where they wanted all the carpets replaced (these were old and worn when we moved in) then landlord ...
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Aug 11,2016
Aug 11,2016
3
people found
this helpful
this helpful
Absolutely disgusting service and staff even and especially Rebecca porter. Very unprofessional with even worse manners and no decorum. Rude and unpleasant people very rough indeed no wonder they are so small fry. Really wouldn't deal or go anywhere near anything they are associated to. ...
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Comment on agent fees
Bad
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Dec 30,2015
Dec 30,2015
7
people found
this helpful
this helpful
Porters and there staff there are pretty terrible to be perfectly honest, never answer calls as to busy chatting inside the shop as I witnessed on the separate occasions! Every time we had a query they just palm you off with an iadaquate answer that ...
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Aug 10,2010
Aug 10,2010
5
people found
this helpful
this helpful
These people are lazy and, useless. They are not interested in anything you have to say unless you are flashing the cash! They wont lift a finger after you have parted from your hard earned money!
Over 12 months I've been renting with them and I'm ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
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