Stevenette and Company
Epping, CM16
4.8/5, 35 reviews
91% recommended
100% sales valuation accuracy
100% sales fee satisfaction
0% lettings valuation accuracy
99% lettings fee satisfaction

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“Far Away to become professional in lettings...”

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Apr 09,2020
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Amy
By: 'ADAM'
Apr 09,2020
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Very short story, in February this year, together with my partner and her cousin, we wanted to rent a house with this agency. We have viewed the property, payed security deposit and first month pay early of February. We have also all signed an online contract with a moving in date of 12/02/20. Roughly about a week before our moving in date, the agency has contacted us that the current tenant is still occupying the property and needs more time to move out. We have accepted a new moving in date which was meant to be 17/02/20. 2 days before our moving in date, they have informed us that the current tenant is still there and needs a few more days. Again, we have agreed but to move in no later than 19/02 at 12pm as we gave notices to our current landlords and will have nowhere to live. On the 18/02 I have rented a van, packed everyone’s staff, (furniture etc), filled the van up with petrol. On the same day about 5pm the agency has called us and said that current tenant is still there and more of it, they cannot get in touch with her.

In the end, we did not move in to the property, as we have managed to contact current tenant and she said she has no idea of when is she going to move out and never gave them actual notice day! More of it apparently they have been trying to kick her out and frightened her that they will put some extra costs to her rent. She has also told us that early December someone else was in the same situation that we are.

We decided to go elsewhere as this is too much. They have refunded us the deposit and first month rent and as soon as they did that, they have put it back on the market. I asked my friend to called them up and pretend that she is interested to move in and they said that the property will not be ready for another 4weeks at least....

We ended up having to rent a room at Lok N Store to put all our staff there, and obviously payed for a van, petrol all for nothing. We tried to claim this money back from landlord (about £200), but they have refused to do so. It has caused us a lot of stress and one was homeless for 3 weeks until we found another place with obviously different agency.

Seriously the worst experience I have ever had and heard about! Funny enough, the house(Coronation Hill Epping) is still up for rent on the market and it is April Now!
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By: Mandy Stevenette
Apr 14, 2020
We are truly sorry you have had this most unfortunate experience.

You are right to identify the current tenant as being responsible for not vacating as planned and many people have been put out by their lack of communication and their disregard for others.

At all stages we have tried to keep those affected including yourselves, the landlord and check out clerk informed as best possible. The tenants misdemeanours, falsehoods and refusal to communicate has made this situation most disturbing for all involved, but, in particular yourselves.

It is a shame you are unable to recognise neither the landlord or agent can be held responsible for the unreliable actions of this tenant, but we do understand how airing your frustration may make you feel some compensation.

With best wishes

Mandy Stevenette

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Latest Reviews

View all Reviews 35
6th Aug 2024
reviewed by 'Nigel'
“The Cable family needed to sell our late Mother's house in Epping in what turned out to be, through nobody's ......”
23rd Mar 2024
reviewed by 'Mike & Sue'
“We engaged Stevenette on two occasions in the last 12 months and the service received was excellent, with good realistic advice ......”
1st Mar 2024
reviewed by 'Ivan'
“Richard was very responsive in resolving my queries on the property, the team there is very friendly and knowledgeable about ......”
16th May 2022
reviewed by 'Brenda Smith'
“When looking for an agent to buy and sell property in a professional manner, you need one who has empathy ......”
10th Mar 2022
reviewed by 'Joanna'
“A very professional and also friendly service throughout from Richard and Martin from valuation through to completion. We were very ......”
7th Feb 2022
reviewed by 'Philip'
“We recently retained Stevenette in the sale of our property and we would highly recommend Richard Stevenette if choosing an ......”
Opening Hours
  • Monday: 09:00 - 18:00
  • Tuesday: 09:00 - 18:00
  • Wednesday: 09:00 - 18:00
  • Thursday: 09:00 - 18:00
  • Friday: 09:00 - 18:00
  • Saturday: 09:00 - 17:00
  • Sunday: Closed
Address

Stevenette and Company
5a Simon Campion Court, 232-234 High Street
Epping
Essex
CM16 4AU
01992 563090

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Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £54,000 £1,075,000
Lettings 0% 99% £1,350 £1,350
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 1 0 23 0 8 1 0 2
Areas covered
  • CM16
  • IG10
  • IG10
  • RM4
  • EN9
Services offered
  • Sales
    •
  • Lettings
    •
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
  • Home Builder
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Epping, CM16
Loughton, IG10

“Best in town...”

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Aug 06,2024
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Richard
By: 'Nigel'
Aug 06,2024
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The Cable family needed to sell our late Mother's house in Epping in what turned out to be, through nobody's fault, a rather complex transaction in a difficult market. The team at Stevenette, Epping were all we could have asked for from start to finish. ...
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“Sale of Property...”

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Mar 23,2024
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Richard
By: 'Mike & Sue'
Mar 23,2024
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We engaged Stevenette on two occasions in the last 12 months and the service received was excellent, with good realistic advice about property values and sale price expectations. We dealt principally with Richard and Martin who arranged and conducted all viewings and were pro-active throughout the ...
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“Professional service and quick responses...”

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Mar 01,2024
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Richard
By: 'Ivan'
Mar 01,2024
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Richard was very responsive in resolving my queries on the property, the team there is very friendly and knowledgeable about the area, pricing and amenity etc. Would definitely recommend....
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“When looking for an agent to buy and sell pro......”

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May 16,2022
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Martin
By: 'Brenda Smith'
May 16,2022
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When looking for an agent to buy and sell property in a professional manner, you need one who has empathy with your needs and requirements. Our experience showed that in appointing Stevenette we were correct in expecting a fully professional and caring manner in the ...
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By: Martin Rumbelow
May 17, 2022
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Hello and thank you so much for your positive comments - we're delighted we met expectations! ...

“Thank you for all your help......”

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Mar 10,2022
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Richard
By: 'Joanna'
Mar 10,2022
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A very professional and also friendly service throughout from Richard and Martin from valuation through to completion. We were very impressed with Richard's responsiveness and persistence on our behalf. Thank you again!...
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“We recently retained Stevenette in the sale o......”

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Feb 07,2022
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Richard
By: 'Philip'
Feb 07,2022
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We recently retained Stevenette in the sale of our property and we would highly recommend Richard Stevenette if choosing an agent for a property transaction. Richard was always contactable and we very much appreciated his professional manner and the valuable advice and support that he ...
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“I was fortunate enough to view a property wit......”

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Feb 04,2022
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Mandy
By: 'sophie smither'
Feb 04,2022
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I was fortunate enough to view a property with Stevenette, I see the property advertised and Mandy arranged for me to have the viewing the very next day. She is always so prompt with her responses. She goes above and beyond and made the experience ...
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“January 2022- Our new home...”

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Jan 28,2022
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Mandy
By: 'L & C Nap'
Jan 28,2022
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From start to finish of purchasing our new home via Stevenette in Epping, under the guidance of the lovely Mandy Stevenette, we have been super happy. It’s never an easy decision buying a new family home but we worked together as a team with ...
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“Huge thanks to a very professional team!...”

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Jan 18,2022
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Mandy
By: 'EL'
Jan 18,2022
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Huge thanks to a very professional team who did a fantastic job! A pleasure to deal with, can strongly recommend...
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“Stevenette,under the guidance of Martin Rumbe......”

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Oct 12,2021
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Martin
By: 'PMcA'
Oct 12,2021
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Stevenette,under the guidance of Martin Rumbelow, proved to offer sound and wise marketing advice ; organised and vetted the viewing process ; and provided professional guidance through to completion. Recommended....
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By: Martin Rumbelow
Oct 14, 2021
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Hello and thank you very much for your review - we are delighted that were so pleased with our service. ...

“Thank you Martin and Richard of Stevenette at......”

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Oct 08,2021
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Martin
By: 'Diane and Slan'
Oct 08,2021
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Thank you Martin and Richard of Stevenette at Epping, If your looking for an estate agent who is honest and reliable look no further nothing was too much trouble if I ever move again would not hesitate to use them again....
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By: Martin Rumbelow
Oct 14, 2021
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Thank you for taking the time to put together a review. We're really pleased to hear your positive comments. Best wishes for many years' happiness in the new place! ...

“Professional, efficient and the best managing......”

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May 29,2021
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Mandy
By: 'Aska'
May 29,2021
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Professional, efficient and the best managing agents I have ever dealt with. Absolutely brilliant with getting everything sorted and on top of the emails and communications. Amy’s customer service is exceptional! I would recommend their service to anyone who is looking to either sale ...
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“I would like to say a very big thank you to t......”

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May 20,2021
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Richard
By: 'Trevor'
May 20,2021
0 people found
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I would like to say a very big thank you to the team at Stevenette assisting me with selling my elderly mother's property. The sale chain was a little problematic (through no fault of Stevenette). However, the communication from Richard/Martin and the team was ...
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“Keen, eager and fortunate to have cash in han......”

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Apr 09,2021
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By: 'Adam'
Apr 09,2021
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Keen, eager and fortunate to have cash in hand to buy. First viewing after arriving dead on time we found ourselves asked to wait. Ok, 15 minutes later the previous viewers come out to walk past us. Viewing was fine if somewhat disengaged but ok, Covid ...
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“Great service in difficult times...”

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Jan 15,2021
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Mandy
By: 'P'
Jan 15,2021
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Mandy and the team at Stevenette's provided outstanding support and advice throughout the sales process and ensured that all matters were dealt with in a timely and professional manner despite the restrictions and difficulties created by the Covid pandemic....
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“Thank you Stevenette...”

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Jan 15,2021
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Richard
By: 'Mrs B'
Jan 15,2021
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Richard and the team at Stevenette could not have done more to progress our house sale and purchase. We have had very negative experiences with estate agents previously and I can honestly say that Stevenette have been the most professional and helpful agents - both ...
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“We were so impressed with the excellent job t......”

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Dec 03,2020
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Richard
By: 'Tom'
Dec 03,2020
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We were so impressed with the excellent job that Richard and the team did on our house purchase. Richard kept regularly in touch and despite many hurdles he ensured our purchase went through before the deadline. We cannot recommend them highly enough and will definitely ...
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“Being a first time buyer, I was a bit clueles......”

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Jul 02,2020
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Martin
By: 'Jack'
Jul 02,2020
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Being a first time buyer, I was a bit clueless with the process of purchasing a property, but Martin guided me through the process and took the time to explain each step. Despite the current global conditions, Martin kept great communication to ensure all parties ...
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By: Martin
Jul 02, 2020
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Jack, thank you very much for your very positive feedback. We're really glad to have helped make the purchase of your first home as stress-free as possible - despite the 'challenges' we've all faced in this first half of 2020! We really hope you're very happy there as it's a lovely apartment and great setting. Thanks once again. ...

“I am really pleased with the service I receiv......”

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Jul 01,2020
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Martin
By: 'Hannah'
Jul 01,2020
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I am really pleased with the service I received with Stevenette & Co. My sale has been very up and down (not to the fault of the agents) and they managed it with professionalism and an honesty which I really appreciated. Everyone I spoke with was ...
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By: Martin
Jul 01, 2020
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Hello and thank you very much for your very kind words. It's been a pleasure to help you sell - particularly with all of the previous let-downs you mentioned! Best wishes. Martin and all at Stevenette & Company ...

“Far Away to become professional in lettings...”

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Apr 09,2020
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Amy
By: 'ADAM'
Apr 09,2020
0 people found
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Very short story, in February this year, together with my partner and her cousin, we wanted to rent a house with this agency. We have viewed the property, payed security deposit and first month pay early of February. We have also all signed an online ...
read full review
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By: Mandy Stevenette
Apr 14, 2020
View all comments (1)
We are truly sorry you have had this most unfortunate experience. You are right to identify the current tenant as being responsible for not vacating as planned and many people have been put out by their lack of communication and their disregard for others. At all stages we have tried to keep those affected including yourselves, the landlord and check out clerk informed as best possible. The tenants misdemeanours, falsehoods and refusal to communicate has made this situation most distu ...

“Returning customers...”

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Feb 10,2020
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Martin
By: 'Stacie'
Feb 10,2020
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Stevenette has helped us with the purchase of our first house six years ago, as well as most recently through its sale in January 2020. They have helped us navigate a long chain, with excellent communication and assistance directly linked to our sale, as well as ...
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“Professional, efficient and friendly service......”

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Jan 28,2020
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Martin
By: 'Sasha'
Jan 28,2020
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Professional, efficient and friendly service I have just bought my first house through Stevenette Epping and dealt with Martin. I cannot fault them as their service was fantastic start to finish. I had a lot of questions as it was my first property but I ...
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By: Martin Rumbelow
Jan 28, 2020
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Hi Sasha. It's been a pleasure and there's no such thing as a silly question! Always happy to help where we can. Best wishes with the renovations and we're looking forward to seeing your exciting plans pan out. ...

“Best service by FAR!!!!...”

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Jan 22,2020
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Martin
By: 'Jonathan'
Jan 22,2020
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What a refreshing experience it was dealing with Martin from Stevenette. From our first viewing all the way through to completion; Martin was a pleasure to work with, professional, friendly and most importantly…honest! I wouldn’t hesitate to in recommending him to anyone in ...
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“Martin managed my father’s property in Epping......”

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Jan 21,2020
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Martin
By: 'Andrea'
Jan 21,2020
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Martin managed my father’s property in Epping, initially for probate and then the sale. He saw through the sale smoothly, arranging viewings and negotiating the sale. I was kept informed at every stage of the process. Stevenette provide both a friendly and professional service ...
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“Recently brought...”

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Nov 05,2019
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Martin
By: 'Sam'
Nov 05,2019
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My husband and I recently brought a property through Stevenette in Epping. They were all very helpful with our purchase A special thanks to Martin...
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“We would like to thank Martin, Mandy and the ......”

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Oct 23,2019
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Martin
By: 'G'
Oct 23,2019
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We would like to thank Martin, Mandy and the rest of the team at Stevenette's for their fantastic service. They made our house move much easier & were always on hand, happy to help and pushed through the process as smoothly as possible. I wouldn't want ...
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“Efficient, prompt and courteous...”

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Sep 28,2019
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Martin
By: 'Pat'
Sep 28,2019
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We have recently moved from North Weald to Weymouth and used Stevenette in Epping as our Estate Agents . We were really pleased with the efficiency of their services and the prompt courteous way they dealt with us and with the viewers they introduced. Martin Rumbelow ...
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By: Martin Rumbelow
Sep 28, 2019
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Hello and thank you very much for your kind words. It has been an absolute pleasure helping you both with your move. We hope you're very happy in your new home...and town! ...

“I cannot recommend this agent highly enough...”

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Feb 27,2019
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Martin
By: 'Gill'
Feb 27,2019
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We approached several agents In Epping for valuations for probate purposes and were particularly impressed by Stevenette and Co who were quick, understanding and efficient. We were very impressed at how they found a buyer for us in these difficult times and steered us through ...
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Comment on agent fees
fair and as expected
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By: Martin
Feb 27, 2019
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Thank you for your very kind words Gill. As mentioned it's been a pleasure to help you all with the sale from start to finish. ...

“Expert and efficient service...”

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Apr 16,2018
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Martin
By: 'RUTH'
Apr 16,2018
1 people found
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Mandy and Martin were spot on with realistic valuation of our property. Together with Richard, they guided possible buyers to our property and ensured an efficient sale, in a difficult market context. With a long chain involved in the conveyance, we know Martin's communication with ...
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Comment on agent fees
Competitive fees
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“Stress Free Process...”

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Apr 03,2018
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Martin
By: 'Steffi'
Apr 03,2018
1 people found
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Richard and I would like to thank Martin for making our purchase very pleasant and stress free. Martin always answered our calls promptly and very professionally and nothing seemed to be a problem. We would highly recommend Martin and the Epping Stevenette team to anyone ...
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Comment on agent fees
N/A
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 4:49 PM 08/11/2016 by Martin Rumbelow

Awards won by Stevenette and Company, Epping CM16 4AU



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