1 Star Review
Mar 04,2020
By:
'Charlotte'
Mar 04,2020
Branch: Gloucester Docks, Unit C, Barge Arm East
Services: Lettings (as a Tenant)
Would you recommend?: No
Postcode: GL14
Branch: Gloucester Docks, Unit C, Barge Arm East
Lettings (as a Tenant)
Postcode: GL14
0
people found
this helpful
Would have given 0 stars but that's not possible. Absolutely awful communication from day one. We were assigned an agent as standard but this changed constantly, we never knew who to contact with issues and had no one working with us directly. Had many issues with the property, namely issues with sewage as the property in question was an old cottage with a septic tank. NP denied a septic tank existed at the property for two years, leading to our drains overflowing several times. On speaking to our landlord after leaving the property we learned she had told them about the septic tank several times and they had chosen to do nothing, putting both us as tenants and our landlord at risk of environmental prosecution. On leaving, money will be taken from your deposit with no explanation. £100 to come out and check the property, despite it having been checked privately by the landlord and the check taking approximately 10 minutes. Do not rent through them, either as a tenant or a landlord. Heard many horror stories and have been involved in one ourselves. Absolutely disgusting treatment of us and our landlord.
0
people found
this helpful
Was this helpful?
Yes
I am sorry that you felt it was necessary to leave this sort of review after a number of years renting with us however I wish you the very best for the future.