87% sales valuation accuracy
94% sales fee satisfaction
Nov 22,2012
Nov 22,2012
1
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One of the worst, and most embarrasing attempts of customer service I have ever witnessed. Landlords give false information, for example dishonest agreements that were never seen through. 7 day cooling off periods will vanish after signing the contract, so make sure you know what your signing for. Clive will become very abusive if you call him with issues about his properties. So you better hope the boiler doesn't break. I have been called many offensive names, which I do not wish to list over the net as some are crude. He has not only abused myself, but also my family. Give no information, but a lot of abuse when calling about my deposit. One of the worst and horrible people I have met in my life. Many good estate agents in Coventry, but please avoid Loveiits at all costs. There staff are the worse I have ever experienced and me and my family have both been very offended by them.
What agent could do to change your mind?
Spoke nicely to people and not tampered with verbally contracted conditions.Attached Filesnbsp;
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Latest Reviews
16th Jul 2024
reviewed by 'Mrs Hina Sharma'
26th Jul 2021
reviewed by 'Anonymous'
3rd Jul 2021
reviewed by 'Edward'
18th Jun 2021
reviewed by 'Chengyu'
8th Jan 2021
reviewed by 'Della'
Opening Hours
Address
Loveitts
29 Warwick Row
Coventry
West Midlands
CV1 1DY
024 7625 8421
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 87% | 94% | £102,000 | £310,000 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 1 | 1 | 0 | 11 | 13 | 1 | 7 | 1 | 1 | 4 |
Areas covered
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
- Home Builder
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Jul 16,2024
Jul 16,2024
0
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Bad experience with Loveitt. Especially with Claire Smith Becky Gill...
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Jul 17, 2024
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(1)
Hello Hina
We are sorry to hear about your dissatisfaction with our service. We always strive to provide the best experience for our clients.
To clarify, your property was being marketed by both Loveitts and another agent. When we noticed a 'let' board displayed at your property belonging to the other agent, we inquired with them about the status and were informed that a holding deposit had been received a week prior, and you failed to notify us of this critical detail. We are regulated an ...
Aug 17,2021
Aug 17,2021
2
people found
this helpful
this helpful
Rude and unprofessional, very patronising, exceptionally awful customer service skills.
Told me to count on my fingers like a child instead of taking the time to listen and explain in a professional manner....
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Jul 26,2021
Jul 26,2021
2
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Horrible service.
Called the Agency they were very rude. I called them regarding the tap water for the sink to change it as hot and cold water are separate. My kid got burned so said it nicely if they could change it. And they told ...
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Jul 03,2021
Jul 03,2021
0
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I contacted the Coventry branch regarding a property for sale. I was informed it was just going back on the market as the buyer was taking too long. I gave all my details and registered my interest. I request a call back as I was ...
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Jun 18,2021
Jun 18,2021
2
people found
this helpful
this helpful
Terrible service, blood-sucking agency!
At the end of our rent, we spent more than 1 week cleaning the rented apartment, we also hired a high-rating professional cleaning service to clean the apartment. They spent 9 hours cleaning every little detail of the apartment, we monitored the situation ...
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Jan 08,2021
Jan 08,2021
1
people found
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this helpful
This company doesn't even deserve a one star. They are liars and a bunch of thieves. Looking from the Google reviews looks like a common trend this this estate agent refusing to give back deposit.
If I know this is how they are I would ...
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Jun 08,2020
Jun 08,2020
1
people found
this helpful
this helpful
I had an offer accepted and was in the process of sorting out the mortgage while this corona business was happening, after 2 weeks of trying to contact the agent responsible, I was informed that the property had been re-sold i.e. They allowed gazumping to ...
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Apr 21,2020
Apr 21,2020
0
people found
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Loveitts Coventry did some excellent work in seeing my house through to sales and completion in these difficult times for everyone. Eve Pugh especially was instrumental in keeping all parties happy and informed about the transaction. Eve provided daily updates on the status of the ...
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Apr 18,2020
Apr 18,2020
1
people found
this helpful
this helpful
Extremely Rubbish Estate Agent.
They are nothing but a bunch liars who only gives false information and do all sort of dodgy work to get the rent out from you and never help with anything.
They should be banned to do any business in the ...
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Jun 06,2018
Jun 06,2018
0
people found
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When paying 300+ in agency fees I thought they'd at least be helpful with small requests. I only asked for where the meter is. I was told I need to go to their office and get the keys to access the meter. When I got to ...
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Comment on agent fees
average
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Jan 30,2018
Jan 30,2018
0
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Very pleased with the price obtained for the property after thinking it may have been over priced compared to other estate agent valuations...
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Comment on agent fees
No comment really, all agents appear to charge similar rates
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Jan 03,2018
Jan 03,2018
0
people found
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I felt very confident about Loveitts from the moment they came to value the property. My parents home had many special memories to us and the way Simon immediately spoke about the house gave me the confidence to deal with Loveitts. Throughout the sale both ...
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Comment on agent fees
I think the fees were competitive in line with similar estate agents.
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Dec 12,2017
Dec 12,2017
0
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Loveitts have just sold two properties for us. I was very impressed with both Gemma and Cathy. They kept us informed at all times and offered very sensible advice in a slowing market. I think they achieved the best prices possible.
Once the buyers were ...
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Comment on agent fees
I thought the agents fees were very reasonable for the amount of work involved. We don't live in Coventry and they had to take full responsibility for arranging viewings. Both properties were tenanted at the time so this wasn't always easy.
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Nov 08,2017
Nov 08,2017
0
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I was impressed with the great service from Cathy and her team at Loveitts in Coventry. Communication from start to finish was excellent with helpful advice when needed. Very highly recommended....
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Comment on agent fees
Given that I live away and Loveitts took responsibility for showing prospective buyers around, I think the fees were fair.
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Nov 07,2017
Nov 07,2017
0
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Cathy Clapinson have always been incredibly helpful, along with other team members who I dealt with. Excellent communication. Thanks very much....
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Comment on agent fees
Good
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Oct 06,2017
Oct 06,2017
0
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A great service, we were kept up to date at all points by Cathy and she provided a personal, professional and friendly service throughout. Couldn't have asked for more....
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Sep 25,2017
Sep 25,2017
0
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Friendly and efficient service during my recent house purchase. Many thanks to Cathy who kept me in the picture with frequent updates by email and phone. It was always a pleasure to pop into the office and be greeted in person....
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Aug 24,2017
Aug 24,2017
0
people found
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Several days after proceeding with our offer in writing and taking the property off the market (SSTC), Loveitts arranged a viewing with another interested buyer which resulted in our offer being gazumped and costing us an extra £9k to continue proceeding. For this reason I ...
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Comment on agent fees
As a buyer, there were no fees.
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Aug 18,2017
Aug 18,2017
0
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Cathy provided a professional and helpful service on a challenging house sale. Her responses were thorough and timely and every effort was made to conclude the sale efficiently. Many thanks...
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Aug 07,2017
Aug 07,2017
0
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We have recently sold our property with Loveitts, and we have been extremely impressed by the level of professionalism throughout the branch from Cathy, Gemma, Chris and Simon. They have been very helpful, efficient and supportive throughout the process, which was far from straightforward, and ...
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Aug 07,2017
Aug 07,2017
0
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A prompt and professional service from the agent for what was a potentially difficult purchase. Both Gemma and Cathy were helpful and responsive throughout and communicated important updates as required....
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Comment on agent fees
Not applicable, we purchased.
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Aug 01,2017
Aug 01,2017
0
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Loveitts have recently completed the sale of my property. Advice was excellent, photos very good. It took around 10 weeks during which time they progressed each stage vigilantly, chasing parties on a regular basis and keeping me informed of progress.
I would have no hesitation in ...
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Comment on agent fees
Comparable to other agents
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Jul 28,2017
Jul 28,2017
0
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We have recently bought our first house through Loveits, Cathy has been very helpful during the whole purchase process which is about 2 months. She is willing to resolve any problems in a timely manor....
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Comment on agent fees
N/A
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Jul 05,2017
Jul 05,2017
0
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Just sold our property with Warwick Row, Loveitts. Very good service. Only 1 slight hold up between photos being taken and receiving details otherwise very efficient and helpful. The most positive experience I have had in selling a house....
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Jun 09,2017
Jun 09,2017
0
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We have just sold a property in Coventry through Loveitts Estate Agent. The service we received was excellent, I don't think there was anything they could have improved on. We were kept fully informed on the progress of the sale, and particular thanks to Cathy ...
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May 02,2017
May 02,2017
1
people found
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Just a little advise for anyone looking to sell their home through this agent. I emailed them over 24 hours ago to request a viewing (office was closed) and have not heard anything at all. I was going to ask them to provide me with a ...
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Comment on agent fees
No comment
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Apr 22,2017
Apr 22,2017
0
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Terrible estate agents. sold house with them last year and they were useless. I was repeatedly misled that things were going through when they weren't.
The directors have ignored my complaints and are rude, arrogant and dismissive. I would not recommend them in anyway. There ...
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Comment on agent fees
Very pricey for poor service given.
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Apr 20,2017
Apr 20,2017
0
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Buying with this agent was a pleasure due to their extremely professional and efficient service. Chris and team all well done and thank you....
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Comment on agent fees
No fees applicable
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Apr 19,2017
Apr 19,2017
0
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such a waste of money with this agency, i don t care, but u charged me £50 for a cooker, based on what you said that it wasn t clean, Now I have to take the cleaning agency to court because of that, when I should ...
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Comment on agent fees
bad
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Apr 18,2017
Apr 18,2017
0
people found
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Dealt with coventry office with Cathy. Couldn't fault her approach to the sale of property. Just when I thought sale would not happen Cathy put all parties concerned in the picture what was happening and therefore secured sale. Thank you Cathy and all staff at ...
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Comment on agent fees
Well worth fees due to work involved.
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