Hacking & Paterson
Glasgow, G3
1.3/5, 69 reviews
12% recommended
0% sales valuation accuracy
0% sales fee satisfaction
33% lettings valuation accuracy
17% lettings fee satisfaction
1-2-Let | Free instant Valuation

“One star each for Compliance, Integrity, Ability, Transparency and Ethics. ......”

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Feb 06,2020
Minithumbdown
By: 'Paul Burgess'
Feb 06,2020
12 people found
this helpful
One star each for Compliance, Integrity, Ability, Transparency and Ethics. That’s the only way this company could ever get 5 stars. The most devious, dishonest and unethical company I have ever come across.

In a telephone call Hacking and Paterson (HPMS) advised they would update the block buildings insurance policy under which my property was insured to reflect my property would remain vacant until sold. Five months later when my property was flooded the insurance company rejected my claim as Hacking and Paterson hadn’t bothered to inform them which as policy holder only they could.

Using the General Data Protection Regulations (GDPR) to obtain a copy of the telephone call I was twice refused a copy (illegal), misled as to the reason the insurance was rejected, issued with a partial transcript which turned out to be misleading in any case, on multiple occasions received financial demands to release transcripts which had not been sought, advised that releasing a copy of my telephone call would be a security threat (we are talking about my personal telephone call here) but refused to elaborate further if this was a national or public security threat and finally my complaint was rejected as it was not an exact fit to their own code of conduct. Fraud never would be.

A quick recap, instead of sending me a copy of my original telephone call HPMS elected to issued 37 pages of edited transcript, 3 formal letters, 35+ emails and commission an independent report on my telephone calls from a 3rd Party even though it is highly illegal to share my Personal Data. Nothing to hide in the original telephone call then?

The Information Commissioner’s Office (ICO) took a different view and a ‘copy’ of my telephone call was eventually released to me as an MP3 file 225 days after it was first sought however instead of having a created date in the properties only a ‘Modified’ date of 12 Dec 2018 was recorded, this is 180 days after the call was made on 14th Jun 2018. Not unexpectedly 3 – 4 minutes of the call dealing with the insurance had been deleted which clears HPMS of voiding my insurance with me picking up a bill of £11,000 instead of HPMS.

The ICO found HPMS to be non-compliant with the GDPR however they explained they would only take action if they received 10 - 20 complaints. The ICO advised I may wish to consider court action to obtain the original telephone call. Just how many more people have been on the wrong end of HPMS’s negligence only to be shut down with the threat to national/public security being cited and their GDPR rights violated?

Like most people, I do not have the financial means to take HPMS to court, something they are well aware of. I have therefore set up a GoFundMe page (https://www.gofundme.com/f/exserviceman-seeking-gdpr-justice) to pay for a court petition to obtain the original telephone call. The various solicitors I have spoken with have all advised any Petition would be appealed by Hacking and Paterson so sufficient funds would be required to counter the appeal. Estimated costs are £7 – 8,000. Please support my appeal by publicising this review and donating if possible.

I have raised a complaint with the Parliamentary Ombudsman relating to the above and a further complaint to the ICO regarding the illegal sharing of my personal data with a 3rd Party.

Thank you in advance for your support.
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Opening Hours
Address

Hacking & Paterson
1 Newton Terrace Charing Cross
Charing cross,Glasgow
City of Glasgow
G3 7PL
0141 248 5693

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 0% £28,000 £190,000
Lettings 33% 17% £265 £750
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 9 1 5 0 1 0 1 7 45
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Hacking & Paterson Branches (view all )

“would give them no stars if i could - total r......”

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Oct 01,2020
Minithumbdown
By: 'Derek Madden'
Oct 01,2020
1 people found
this helpful
would give them no stars if i could - total rip off merchants. insurance charges are utterly ridiculous. They charge 3 times the amount to insure a two bedroom flat (buildings only) than it costs to insure a 4 bedroom detched home (contencts & buildings)...
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“I wish I had read their reviews before I boug......”

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Sep 16,2020
Minithumbdown
By: 'Furious Owner'
Sep 16,2020
1 people found
this helpful
I wish I had read their reviews before I bought my property!!! Undeniably the worst company I have ever had the misfortune of dealing with. Even before COVID, they were unconcerned, arrogant and often rude with any and all communications. During COVID I have been ...
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“Greedy, incompetent and arrogant. AVOID THESE......”

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Jul 06,2020
Minithumbdown
By: 'Mr Reid'
Jul 06,2020
4 people found
this helpful
Greedy, incompetent and arrogant. AVOID THESE GRASPING UNSCRUPULOUS SHYSTERS! They‘re not interested in organising anything other than lining their pockets....
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“These are renowned Gangsters in Glasgow. The ......”

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Jun 30,2020
Minithumbdown
By: 'L.W. Hawksby'
Jun 30,2020
4 people found
this helpful
**** Taking advantage of people and using a lack of PROPER NEEDED Government Legislation as far as they could. They do literally NOTHING for their exorbitant monthly fees af between £80 &£180 a MONTH. They lie. They use their agreed engineers and workers in roofing, close cleaning, gardening ...
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“If i could give a -10 then i would, worst com......”

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Apr 28,2020
Minithumbdown
By: 'Mark'
Apr 28,2020
3 people found
this helpful
If i could give a -10 then i would, worst company i have dealt with in all my life. I'm a tenant and called them to find out when a contractor would be out. We are in lockdown and we all have no tvs working ...
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“If I could give zero stars I would. They sent......”

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Apr 16,2020
Minithumbdown
By: 'Suz Walton'
Apr 16,2020
9 people found
this helpful
If I could give zero stars I would. They sent someone round 3 weeks into lock down to wipe our stair banister with a dirty cloth. After 3 weeks it's a bit late, never mind we did not give permission and it's not essential so they are ...
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“VERY POOR CUSTOMER SERVICE. Having dealt wit......”

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Mar 14,2020
Minithumbdown
By: 'Peter Ferguson Collier'
Mar 14,2020
9 people found
this helpful
VERY POOR CUSTOMER SERVICE. Having dealt with H&P for a number of years if you have a choice I would strongly recommend that you go elsewhere. Their customer service and attitude is absolutely appalling. I recently had a drip coming through the ceiling in ...
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“One star each for Compliance, Integrity, Ability, Transparency and Ethics. ......”

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Feb 06,2020
Minithumbdown
By: 'Paul Burgess'
Feb 06,2020
12 people found
this helpful
One star each for Compliance, Integrity, Ability, Transparency and Ethics. That’s the only way this company could ever get 5 stars. The most devious, dishonest and unethical company I have ever come across. In a telephone call Hacking and Paterson (HPMS) advised they would update ...
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“Satisfied service...”

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Nov 20,2019
Minithumbup
By: 'Graham Simpson'
Nov 20,2019
0 people found
this helpful
Personnally I have no negative comments to date and have always had a good rapport with both representatives Angela and Fraser. Any concerns or issues regarding repairs, maintenance and general upkeep of all grounds have been dealt with professionally. I feel I have been supported ...
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By: Hacking and Paterson Management Services
Nov 21, 2019
View all comments (1)
Dear Mr Simpson Thank you for taking the time to offer a positive review of the service delivered by our firm. We truly appreciate this. We strive daily to offer an excellent Property Factoring service to our customers and it is pleasing when this is acknowledged. Kind regards Jamie Elder Customer Relationship Manager Tel: 0141 248 5693 ...

“Well done!...”

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Nov 02,2019
Minithumbup
By: 'Anne Ritchie'
Nov 02,2019
3 people found
this helpful
I am astonished at the negative views for Hackimg and Paterson. I am Chairman of our Residents' Committee and am in very regular contact with our Property Manager, Allan MacLean. I find him hard-working, responsive and willing. He answers e-mails promptly, visits the site regularly ...
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By: richie
Jun 11, 2020
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The pricing structure is very high, no business sense some tenants are paying 400% more than average for insurance premiums the reviews are justified, your one of them so you wouldn't understand, there fees are so high the property becomes unsaleable, the service is average nothing special just a money machine ...

“As everyone else has said, this company are nothing but * ......”

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Sep 05,2019
Minithumbdown
By: 'Tony'
Sep 05,2019
5 people found
this helpful
As everyone else has said, this company are nothing but * and ** masquerading as a legitimate company. Extorting money for services not provided, no upkeep of the shared communal spaces, "fees" created for non-existent works that are never carried out. I'd move property rather than use ...
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Comment on agent fees
The fees were grossly inflated considering that no maintenance services were provided.
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“Hacking & Paterson...useless and rude...”

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Sep 04,2019
Minithumbdown
By: 'Dawn Dickson'
Sep 04,2019
3 people found
this helpful
I totally agree with the other review. Hacking& Paterson are truly awful. The so called property manager for the development never answers emails, when you call they never know know anything. I asked them to look into a simple matter about the development about a ...
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By: Paul Burgess
Feb 06, 2020
View all comments (1)
Hi Liz, I recently found the allagents.co.uk website and have just read your review. I may have been a contributing factor to HPMS having little time to reply to clients emails. Please read my review "No Ethics, No Integrity but plenty of Foul Play" ( https://www.allagents.co.uk/review/385466/) to fully understand where HPMS are eating up their time. ...

“Wish it could be 0 stars! Truly awful factors......”

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Aug 30,2019
Minithumbdown
By: 'Sarah Byrne'
Aug 30,2019
5 people found
this helpful
Wish it could be 0 stars! Truly awful factors, constantly messing things up, sending letters with the wrong information/sending letters too late, insurance taken out with company who gives them best cut of the money, not insurance that is cheapest for us residents. My husband ...
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“1 resident costs the others £260 in 2 minutes...”

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Aug 08,2019
Minithumbdown
By: 'Angella O'Donnell'
Aug 08,2019
3 people found
this helpful
A tree surgeon has just cut a tree in 2 minutes costing £260. The inept factors sent a letter asking for objections but the neighbours has no idea which tree. It turns out it is not the largest tree but it was annoying 1 person so we are ...
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“Con Artists...”

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May 23,2019
Minithumbdown
By: 'Angry Customer'
May 23,2019
6 people found
this helpful
H&P are total con artists and should be shut down, their customer service is shocking. Anybody buying a new house should walk away if H&P are the factors its the only way this appalling company will stop trading. They want to charge me £150 ...
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Comment on agent fees
Bad
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By: Paul Burgess
Feb 06, 2020
View all comments (4)
I read you review with interest. Labeling HPMS Con Artists is being overly generous. Please read my review posted 5 Feb 2020 on allagents.co.uk titles, "No Ethics, No Integrity but Plenty of Foul Play" ( https://www.allagents.co.uk/review/385466/) . I currently have one complaint with the Parliamentary Ombudsman and another with the Information Commissioners Office (ICO) for the second time. As you will note, I have launched an appeal for funding to petition the courts for the release of a t ...

“Worst firm in Scotland - awful...”

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Apr 07,2019
Minithumbdown
By: 'idemandarefund'
Apr 07,2019
11 people found
this helpful
Possibly the worst firm in Scotland. It's never nice to see someone lose their job but everyone at H&P deserves this as they are so useless, and I can't honestly see how they could be employable elsewhere one this shambles is deservedly put out ...
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Comment on agent fees
Fees are extremely high in relation to the service provided, because no service is provided at all. Don't fall for this scam - go elsewhere.
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By: Margaret Jones
Sep 05, 2020
View all comments (3)
Hacking and Paterson have recently been trying to bribe our development to return to them as former clients. I would rather stick needles in my eyes than do this. A former review described them as gangsters. How they are getting away with their terrible service at such high costs I shall never know. Beware, you have been warned ...

“Robbers...”

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Mar 22,2019
Minithumbdown
By: 'Fergus.'
Mar 22,2019
2 people found
this helpful
HPMS are indeed money grabbers. They do not do anything to your property unless you pay over priced companies THEY use who do sub standard work / repairs etc. Tried to recommend local trusted traders, they refused many times. We terminated HPMS and they charged for ...
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Comment on agent fees
Bad.
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By: Jamie Elder
Mar 27, 2019
View all comments (1)
Thank you for taking the time to offer a review of the service delivered by our firm. I am disappointed to learn that our performance has fallen below your level of expectation. We take these matters very seriously. Unfortunately, without details of the relevant property concerned, I cannot locate any record of a customer experience fitting the comments in your review. If you are, or were, a customer of ours, I would like to investigate, and resolve your concerns and would ask that you e ...

“THIEFS...”

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Feb 11,2019
Minithumbdown
By: 'Paul Robinson'
Feb 11,2019
6 people found
this helpful
We deal with numerous factors at our own property and the flats we let. We sold three properties recently that were factored by Hacking and Paterson. We paid our final bills on the first two flats at Tollcross Road and were charged an extra £75 each ...
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Comment on agent fees
BAD
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“Theives, cowboys and rip off merchants. GET RID ASAP!...”

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Nov 30,2018
Minithumbdown
By: 'HP Hater'
Nov 30,2018
11 people found
this helpful
If I could give them zero stars, I would without hesitation. One of the worst companies I have ever had the unfortunate pleasure of dealing with. Con artists! They were the chosen factors when I moved into my development some time ago and they are ...
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Comment on agent fees
Scandalous. Don’t know how they can justify their extortionate fees. Don’t know how they can live with themselves either. Theives!
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“DISFRACEFUL SCAM MERCHANT...”

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Sep 14,2018
Minithumbdown
By: 'UNLAWFUL'
Sep 14,2018
6 people found
this helpful
These people are supposed to deliver a service for the payments we make but after living in the same estate for the last 4 years I have yet to see it. Just moved toa new house in the same estate and low and behold there are ...
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Comment on agent fees
Rediculous is an understatement
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“Shocking...”

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Aug 24,2018
Minithumbdown
By: 'G41'
Aug 24,2018
10 people found
this helpful
Disgraceful. Bought property in January, received a quarterly bill in May for £850, followed by £700 “private repair” bill in July for an external broken pipe which apparently not part of communal maintenance fees. Forced their own contractor on me by sending them round uninvited with their ...
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“Scam Merchants...”

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Jul 16,2018
Minithumbdown
By: 'Mike Rudd'
Jul 16,2018
12 people found
this helpful
Do not employ these incompetent clowns otherwise you will be ripped off and never get rid of them. They truly deserve to be called Factor which is a dirty word in Scottish property management. Indeed they know all the dirty tricks since 1922 and will readily ...
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By: Rosalind Boyd
Aug 07, 2018
View all comments (1)
Agree. Final quarterly fees £354 instead of £250 which is bad enough. They also added on £70 to finalise our bill!. Over £400. Guess what our deposit of £250. Hardly saw any of it. ...

“con man...”

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Jun 28,2018
Minithumbdown
By: 'ripped off'
Jun 28,2018
8 people found
this helpful
this company are well known for the way they invent charges and rip you off, how can you apply a late payment charge twice in the same month £100 float kept from me when i sold through late payment charges and only received £84 back from my ...
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Comment on agent fees
shocking its theft at best
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“a scamming company only think to rip off honest home owners...”

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Apr 25,2018
Minithumbdown
By: 'philippe'
Apr 25,2018
6 people found
this helpful
the worst of the worst company,in fact it should be 0 star,beware beware,this company h&p is a total scam,a fraud. h&p think only of 1 thing is ripping *me off as much as possible,stealing money for doing absolutely nothing,*.i ...
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Comment on agent fees
a rip off,stealing money from owners by any means as much as possible
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By: Maggie
May 02, 2018
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The most untrustworthy company I have never known. Favour contractors more than the client. Keep clear!!! ...

“Have just received my final bill and feel as if ......”

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Feb 24,2018
Minithumbdown
By: 'SCAMMED'
Feb 24,2018
15 people found
this helpful
Have just received my final bill and feel as if I have been totally SCAMMED! Sold my house on 30 Nov and my previous quarterly bill was to 27 Nov so have been expecting a refund of £40-£45 on the basis that my original deposit was £50 and ...
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Comment on agent fees
Totally appalling - final fee can not be justified and NEVER thought they were value for money!
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By: Ian T
May 13, 2020
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Same has just happened to me, only their 'apportionment fee' is now £180.00! ...

“Absolute rip off merchants, only wanting to see how much ......”

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Dec 19,2017
Minithumbdown
By: 'Ackeygraham'
Dec 19,2017
11 people found
this helpful
Absolute rip off merchants, only wanting to see how much they can get from their so called "clients". They actually think they are the customer! Now sold our flat and settled the so called final bill, they have managed to wangle a fee to take ...
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Comment on agent fees
Well high and spend your cash like its their own, no doubt back handers in this area of work.
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“Useless bunch *. I have no common ground at my property, ......”

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Jun 16,2017
Minithumbdown
By: 'Rip off merchants'
Jun 16,2017
20 people found
this helpful
Useless bunch *. I have no common ground at my property, just one vent which needs to be 'checked' every 6 months. Never have I seen a person doing this and neither have neighbours but I'm also charged a ridiculous management fee for what I don't know (...
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Comment on agent fees
Rip off
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By: Mark
Jun 23, 2017
View all comments (1)
Never have I known so much money and effort achieve so little. These people are unspeakable. Massive charges, zero service. Calls and emails go unanswered (in my case for years), the building is in disrepair, damp patches advised years ago have developed into serious wall fractures and nothing can galvanise this company into any action, in spite of the fact that the building employs them and pays over-the-odds to do so. We are in the process of sacking them (easier than I thought. Everyo ...

“If you can get them to answer the phone, they ......”

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Jun 07,2017
Minithumbdown
By: 'Rob F'
Jun 07,2017
16 people found
this helpful
If you can get them to answer the phone, they are an absolute waste of space only thing they are efficient at is taking their fee, staff are clueless and excuse after excuse, it's everybody else's fault, avoid this lot with a super long barge ...
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“Utter thieves!Hacking and Patterson are the sort of *Factors ......”

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May 22,2017
Minithumbup
By: 'ripped off customer'
May 22,2017
13 people found
this helpful
Utter thieves! Hacking and Patterson are the sort of *Factors that gets everyone a bad name. Their charges are ridiculous (over 70 pounds for me just to move out!) They bill for non existent work, and are rude and unprofessional if you do eventually get through ...
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Comment on agent fees
Nothing good can be said about these robbing cowboys
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“Terrible. Years of bad service, suspicious charges, work not done ......”

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May 16,2017
Minithumbdown
By: 'Disgruntled Home Owner'
May 16,2017
14 people found
this helpful
Terrible. Years of bad service, suspicious charges, work not done or done badly, usually after weeks of asking. We took a vote, as per the title deeds, to have them removed. The legal requirements were met and by a 2 to 1 majority we voted to sack ...
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Comment on agent fees
Highly suspicious. Numerous times work has been charged that did not happen.
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By: Thomas
Feb 05, 2018
View all comments (1)
If you have an overall majority, you need to write to them with the signatories of all the owners (not tenants) and instruct them that under the terms and conditions of your Title Deeds you have elected to dismiss their services. Govan Law Centre has a template you can use to write the letter and remove them, it comes under the Tenement Act, use it - I did and we sacked Hacking and Paterson but had pre-arranged to transfer to a social housing landlord who also branched out to Property Managemen ...
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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