“One star each for Compliance, Integrity, Ability, Transparency and Ethics. ......”
1 Star Review
Feb 06,2020
By:
'Paul'
Feb 06,2020
Branch: Glasgow, 1 Newton Terrace
Charing Cross
Services: They are our factor
Would you recommend?: No
Postcode: PA4
Branch: Glasgow, 1 Newton Terrace
Charing Cross
They are our factor
Postcode: PA4
25
people found
this helpful
One star each for Compliance, Integrity, Ability, Transparency and Ethics. That’s the only way this company could ever get 5 stars. The most devious, dishonest and unethical company I have ever come across.
In a telephone call Hacking and Paterson (HPMS) advised they would update the block buildings insurance policy under which my property was insured to reflect my property would remain vacant until sold. Five months later when my property was flooded the insurance company rejected my claim as Hacking and Paterson hadn’t bothered to inform them which as policy holder only they could.
Using the General Data Protection Regulations (GDPR) to obtain a copy of the telephone call I was twice refused a copy (illegal), misled as to the reason the insurance was rejected, issued with a partial transcript which turned out to be misleading in any case, on multiple occasions received financial demands to release transcripts which had not been sought, advised that releasing a copy of my telephone call would be a security threat (we are talking about my personal telephone call here) but refused to elaborate further if this was a national or public security threat and finally my complaint was rejected as it was not an exact fit to their own code of conduct. Fraud never would be.
A quick recap, instead of sending me a copy of my original telephone call HPMS elected to issued 37 pages of edited transcript, 3 formal letters, 35+ emails and commission an independent report on my telephone calls from a 3rd Party even though it is highly illegal to share my Personal Data. Nothing to hide in the original telephone call then?
The Information Commissioner’s Office (ICO) took a different view and a ‘copy’ of my telephone call was eventually released to me as an MP3 file 225 days after it was first sought however instead of having a created date in the properties only a ‘Modified’ date of 12 Dec 2018 was recorded, this is 180 days after the call was made on 14th Jun 2018. Not unexpectedly 3 – 4 minutes of the call dealing with the insurance had been deleted which clears HPMS of voiding my insurance with me picking up a bill of £11,000 instead of HPMS.
The ICO found HPMS to be non-compliant with the GDPR however they explained they would only take action if they received 10 - 20 complaints. The ICO advised I may wish to consider court action to obtain the original telephone call. Just how many more people have been on the wrong end of HPMS’s negligence only to be shut down with the threat to national/public security being cited and their GDPR rights violated?
Like most people, I do not have the financial means to take HPMS to court, something they are well aware of. I have therefore set up a GoFundMe page (https://www.gofundme.com/f/exserviceman-seeking-gdpr-justice) to pay for a court petition to obtain the original telephone call. The various solicitors I have spoken with have all advised any Petition would be appealed by Hacking and Paterson so sufficient funds would be required to counter the appeal. Estimated costs are £7 – 8,000. Please support my appeal by publicising this review and donating if possible.
I have raised a complaint with the Parliamentary Ombudsman relating to the above and a further complaint to the ICO regarding the illegal sharing of my personal data with a 3rd Party.
Thank you in advance for your support.
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