We took the property on the proviso a new kitchen would be put in, as Barrie advised us it would be, incorrectly, it would appear, as we lived their for a year and half and the kitchen never came. It was supposed to be unfurnished there were too sofas in the property we needed removed and a few other things that needed fixed. At this point Barrie considered us too much like hard work and advised that our contract with them would be on paper only and the landlord would sort everything out. Thankfully our landlord was very nice, but Barrie did nothing for us. Very happy to take your money and charge renewal fees but do absolutely no work for it.