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Barrie Alderton
1/5, 11 Reviews
0% Recommended
67% letting valuation accuracy
50% letting fee satisfaction
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Barrie Alderton
73 Southover Street,BN2 9UF
Certified Customer Experience
Report Summary
Report generated on (06 April 2025 @ 11:50:50)
Customer Experience
Awards Won
Recent Customer Reviews From
Clients Of This Agent
past on 11th May 2018
1 Star Review
Beware of this company, they need constant chasing to get anything done.
We rented from Barrie Alderton for 6 months and it was awful.
-The first mistake was that the written contact said 12 months when we had verbally agreed to 6.
-the house wasn't clean when we moved in, the bathroom was particularly mouldy- the shower curtain was stuck to the bath with mould.
- the house had a number of issues, some of which were sorted, some weren't, but generally I had to email and ring them endlessly to get anything done.
- in the end I threatened to go to environmental health which prompted them to send a senior member of staff around to look at the house and make lots of promises that where never acted upon.
- various handy man came and went no work was done.
- at one point they sent a handyman around to paint black Bitumen paint in the corners of most of the rooms (not actually where the mould was) they didn't tell us that was what they were doing so when me and my three-year-old got home we had quite a shock. My daughter found this distressing.
- towards the end of our 6 months' tenancy, before we had handed in our notice they rang me to ask if a family could look around the house â they had put it on right move and we didn't even know! I assumed the landlord had given us notice but they had not told us. The Landlord was away so we didn't know if our tenancy was coming to an end for over two weeks. I spoke to the manager who was apologetic and said he would be doing everything he could to find out what was happening but we never heard back and I had to ring and email to get the issue resolved.
-When we left we didn't hear about our deposit for three weeks so again I started chasing. Eventually we got part of the deposit back but they tried to keep some money to re decorate over the black paint.
-They provided a receipt for a post tenancy clean that was dated from before we had even moved into the house.
We disputed this and I sent screen shots of emails I had sent over the six months with my various complaints and saved it as a PDF, and said we wouldn't pay for any work without dated, detailed receipts, they gave us our full deposit back. After I sent the final email with the PDF attached I had to email twice just to get an acknowledgement of the email let alone an answer to the question of our outstanding deposit
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Agent on 15th Mar 2018
1 Star Review
This is the worst agency I have ever had to deal with. Properties are full of damp, mould and dangerous. They use cowboy tradesman and endanger renters lives while demanding money for their to cover up their actions so it doesn't come out of their pocket as they blame you for everything as they never admit any wrongdoing. Avoid this agency.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Hugh on 9th Nov 2017
5 Star Review
I would highly recommend this Estate agents, they've provided a great service throughout the sale of our property and have gone above and beyond the call of duty to help us on more than one occasion.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
J on 24th Aug 2017
1 Star Review
I have never spoken to someone so rude as co-manager Geraldine Alderton. The landlord declined our application for house, which is fair, it is after all their discretion.
However the manner in which I was spoken to was beyond rude. I asked for a reason as why it failed so that we knew what went wrong. To which I was told that it was the landlords decision and they didn't need to give us a reason. I asked politely again as to which tenant failed the process, to which Geraldine repeated the same phrase. There was no sympathy, no general decency in her tone of voice, and it was nothing but brash, rude and curt towards me. I asked to speak to the agent who had been dealing with our application, unsurprisingly they were "not in this afternoon" despite the fact I had been speaking to them no less than an hour before.
I understand that they may not be able to disclose such information but the manner in which I was spoken to was utterly outrageous, and to have the same phrase repeated back to everything I said was patronising and condescending. I have no words to describe how unbelievably rude she was.
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
Superzippy on 17th May 2017
1 Star Review
What a useless letting agents staff member Connor does not have a clue about anything at all, and Andy the property guy who showed me around property rude , patronising , and scruffy dressed in a pair of jeans very unprofessional company
- Services :
- Rent PCM : £undefined
- Postcode:
- Experience: Would you recommend ? : No
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"Worst agency I've ever had to ..."
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1 Star Review
By : 'b.'
Services : Letting(As a Tenant)
Would you recommend ? : No
Postcode : BN2
Jan 17, 2015
People found this helpful2
Worst agency I've ever had to deal with. They try to appear professional in their emails but face-to-face they really aren't. We had some terrible mould issues that lasted for months to the point that a whole wall was eventually covered in black mould and they didn't care and put the blame on the freeholder. It seemed to us like they were always trying to find excuses and never called us back. Then our ceiling collapsed and we spent a month without a ceiling! Again, they didn't seem to care at all, we didn't get any compensation and spent hours every week emailing them and calling without results. However, when they needed something from us (guarantor forms, etc.), it had to be done within days otherwise they would threaten to put the property back on the market. That happened while we were abroad in the middle of nowhere on holiday and they put us in an extremely stressful situation, as if the contract renewal could not wait two days. We're now dealing with a really nice and professional smaller agency and what a difference!
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Latest Reviews
Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Letting | 67% | 50.00% | £825 | £1,550 |
Review Statistics
| From Landlords | From Tenants | From Vendors | From Buyers | From Other | |||||
|---|---|---|---|---|---|---|---|---|---|
 |  | | | | | | | | |
| 1 | 0 | 0 | 6 | 1 | 0 | 0 | 0 | 0 | 3 |
Address
Barrie Alderton
73 Southover Street, Brighton, Brighton and Hove
BN2 9UF
01273 570242
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1 Star Review
By : 'past'
Branch : Brighton ,73 Southover Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN2
May 11, 2018
People found this helpful6
Beware of this company, they need constant chasing to get anything done. We rented from Barrie Alderton for 6 months and it was awful. -The first mistake was that the written contact said 12 months when we had verbally agreed to 6. -the house wasn't clean when we moved in, the bathroom was ... Read Full Review
Comments (0)
Beware of this company, they need constant chasing to get anything done.
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past renter said about Barrie Alderton
Services : Letting( As a Tenant )Date: 11th May 2018
Beware of this company, they need constant chasing to get anything done.
We rented from Barrie Alderton for 6 months and it was awful.
-The first mistake was that the written contact said 12 months when we had verbally agreed to 6.
-the house wasn't clean when we moved in, the bathroom was particularly mouldy- the shower curtain was stuck to the bath with mould.
- the house had a number of issues, some of which were sorted, some weren't, but generally I had to email and ring them endlessly to get anything done.
- in the end I threatened to go to environmental health which prompted them to send a senior member of staff around to look at the house and make lots of promises that where never acted upon.
- various handy man came and went no work was done.
- at one point they sent a handyman around to paint black Bitumen paint in the corners of most of the rooms (not actually where the mould was) they didn't tell us that was what they were doing so when me and my three-year-old got home we had quite a shock. My daughter found this distressing.
- towards the end of our 6 months' tenancy, before we had handed in our notice they rang me to ask if a family could look around the house â they had put it on right move and we didn't even know! I assumed the landlord had given us notice but they had not told us. The Landlord was away so we didn't know if our tenancy was coming to an end for over two weeks. I spoke to the manager who was apologetic and said he would be doing everything he could to find out what was happening but we never heard back and I had to ring and email to get the issue resolved.
-When we left we didn't hear about our deposit for three weeks so again I started chasing. Eventually we got part of the deposit back but they tried to keep some money to re decorate over the black paint.
-They provided a receipt for a post tenancy clean that was dated from before we had even moved into the house.
We disputed this and I sent screen shots of emails I had sent over the six months with my various complaints and saved it as a PDF, and said we wouldn't pay for any work without dated, detailed receipts, they gave us our full deposit back. After I sent the final email with the PDF attached I had to email twice just to get an acknowledgement of the email let alone an answer to the question of our outstanding deposit
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Terrible ...
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1 Star Review
By : 'Agent'
Branch : Brighton, 73 Southover Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN2
Mar 15, 2018
People found this helpful3
This is the worst agency I have ever had to deal with. Properties are full of damp, mould and dangerous. They use cowboy tradesman and endanger renters lives while demanding money for their to cover up their actions so it doesn't come out of their pocket as they blame you for everything as ... Read Full Review
Comments on Agent Fees
Fair
Comments (1)Was this helpful?:
Agent assassin said about Barrie Alderton
Services : Letting( As a Tenant )Date: 15th Mar 2018
This is the worst agency I have ever had to deal with. Properties are full of damp, mould and dangerous. They use cowboy tradesman and endanger renters lives while demanding money for their to cover up their actions so it doesn't come out of their pocket as they blame you for everything as they never admit any wrongdoing. Avoid this agency.
The UK's Largest Customer Review Website for the Property Industry
By : past renter
May 8, 2018Beware of this company, they need constant chasing to get anything done. We rented from Barrie Alderton for 6 months and it was awful. -The first mistake was that the written contact said 12...
I would highly recommend this ...
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5 Star Review
Barrie
Vicky
By : 'Hugh'
Branch : Brighton ,73 Southover Street
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : BN1
Nov 9, 2017
People found this helpful1
I would highly recommend this Estate agents, they've provided a great service throughout the sale of our property and have gone above and beyond the call of duty to help us on more than one ... Read Full Review
Comments on Agent Fees
N/a
Comments (0)Was this helpful?:
Hugh said about Barrie Alderton
Services : Sales( As a Vendor )Date: 9th Nov 2017
I would highly recommend this Estate agents, they've provided a great service throughout the sale of our property and have gone above and beyond the call of duty to help us on more than one occasion.
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I have never spoken to ...
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1 Star Review
Geraldine
By : 'J'
Branch : Brighton ,73 Southover Street
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £1550
Would you recommend ? : No
Postcode : BN1
Aug 24, 2017
People found this helpful3
I have never spoken to someone so rude as co-manager Geraldine Alderton. The landlord declined our application for house, which is fair, it is after all their discretion. However the manner in which I was spoken to was beyond rude. I asked for a reason as why it failed so that we knew what ... Read Full Review
Comments on Agent Fees
£195 - average
Comments (0)I have never spoken to someone so rude as co-manager Geraldine Alderton. The landlord declined our application for house, which is fair, it is after all their discretion.
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J said about Barrie Alderton
Services : Letting( As a Prospective Landlord/Tenant )Date: 24th Aug 2017
I have never spoken to someone so rude as co-manager Geraldine Alderton. The landlord declined our application for house, which is fair, it is after all their discretion.
However the manner in which I was spoken to was beyond rude. I asked for a reason as why it failed so that we knew what went wrong. To which I was told that it was the landlords decision and they didn't need to give us a reason. I asked politely again as to which tenant failed the process, to which Geraldine repeated the same phrase. There was no sympathy, no general decency in her tone of voice, and it was nothing but brash, rude and curt towards me. I asked to speak to the agent who had been dealing with our application, unsurprisingly they were "not in this afternoon" despite the fact I had been speaking to them no less than an hour before.
I understand that they may not be able to disclose such information but the manner in which I was spoken to was utterly outrageous, and to have the same phrase repeated back to everything I said was patronising and condescending. I have no words to describe how unbelievably rude she was.
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What a useless letting agents ...
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1 Star Review
andrew
By : 'Superzippy'
Branch : Brighton ,73 Southover Street
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £825
Would you recommend ? : No
Postcode : BN31
May 17, 2017
People found this helpful3
What a useless letting agents staff member Connor does not have a clue about anything at all, and Andy the property guy who showed me around property rude , patronising , and scruffy dressed in a pair of jeans very unprofessional ... Read Full Review
Comments (0)Was this helpful?:
Superzippy said about Barrie Alderton
Services : Letting( As a Prospective Landlord/Tenant )Date: 17th May 2017
What a useless letting agents staff member Connor does not have a clue about anything at all, and Andy the property guy who showed me around property rude , patronising , and scruffy dressed in a pair of jeans very unprofessional company
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We highly recommend Peter and ...
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5 Star Review
Peter
By : 'Moe'
Branch : Brighton ,73 Southover Street
Services : Letting( As a Owner )
Would you recommend ? : Yes
Postcode : BN1
Jan 13, 2017
People found this helpful1
We highly recommend Peter and his team as being long distance landlords we need local agent who are reliable and trustworthy. For past 5 years we have used this branch and they have been brilliant - always helpful and supportive when a problem arises in our house and access is needed re tradesmen ... Read Full Review
Comments on Agent Fees
Low management fees and flexible arrangments re management to suit landlords needs
Comments (0)We highly recommend Peter and his team as being long distance landlords we need local agent who are reliable and trustworthy.
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Moe said about Barrie Alderton
Services : Letting( As a Owner )Date: 13th Jan 2017
We highly recommend Peter and his team as being long distance landlords we need local agent who are reliable and trustworthy.
For past 5 years we have used this branch and they have been brilliant - always helpful and supportive when a problem arises in our house and access is needed re tradesmen etc.
Cannot praise enough - thanks to you all
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We rented a house with this ...
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2 Star Review
By : 'Unhappytenant'
Branch : Brighton ,73 Southover Street
Services : Letting( As a Tenant )
Rent PCM : £1295
Would you recommend ? : No
Postcode : BN29
May 31, 2015
People found this helpful2
We rented a house with this agency and it was pretty bad. They took ages to answer emails and we always talked with different persons. When we finished out tenancy it took them 2 weeks before they gave us our deposit back because they could not reach the landlord. This is ... Read Full Review
What agent could do to change your mind?
We payed 300 pound fees to get the house and after 6 months they have put the house for sale and we had to leave. Obviously we never saw our 300 pounds back....
Comments on Agent Fees
We payed 300 pound fees to get the house and after 6 months they have put the house for sale and we had to leave. Obviously we never saw our 300 pounds back....
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Unhappytenant said about Barrie Alderton
Services : Letting( As a Tenant )Date: 31st May 2015
We rented a house with this agency and it was pretty bad. They took ages to answer emails and we always talked with different persons. When we finished out tenancy it took them 2 weeks before they gave us our deposit back because they could not reach the landlord. This is ridiculous.
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Worst agency I've ever had to ...
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1 Star Review
By : 'b.'
Branch : Brighton, 73 Southover Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN2
Jan 17, 2015
People found this helpful2
Worst agency I've ever had to deal with. They try to appear professional in their emails but face-to-face they really aren't. We had some terrible mould issues that lasted for months to the point that a whole wall was eventually covered in black mould and they didn't care and put the blame on the ... Read Full Review
Comments (0)Worst agency I've ever had to deal with. They try to appear professional in their emails but face-to-face they really aren't. We had some terrible mould issues that lasted for months to the point that a whole wall was eventually covered in black mould and they didn't care and put the blame on the freeholder. It seemed to us like they were always trying to find excuses and never called us back. Then our ceiling collapsed and we spent a month without a ceiling! Again, they didn't seem to care at all, we didn't get any compensation and spent hours every week emailing them and calling without results.
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b. said about Barrie Alderton
Services : Letting( As a Tenant )Date: 17th Jan 2015
Worst agency I've ever had to deal with. They try to appear professional in their emails but face-to-face they really aren't. We had some terrible mould issues that lasted for months to the point that a whole wall was eventually covered in black mould and they didn't care and put the blame on the freeholder. It seemed to us like they were always trying to find excuses and never called us back. Then our ceiling collapsed and we spent a month without a ceiling! Again, they didn't seem to care at all, we didn't get any compensation and spent hours every week emailing them and calling without results.
However, when they needed something from us (guarantor forms, etc.), it had to be done within days otherwise they would threaten to put the property back on the market. That happened while we were abroad in the middle of nowhere on holiday and they put us in an extremely stressful situation, as if the contract renewal could not wait two days.
We're now dealing with a really nice and professional smaller agency and what a difference!
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For months, Barrie Alderton ...
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1 Star Review
By : 'Lambrose'
Branch : Brighton, 73 Southover Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : BN2
Nov 21, 2013
People found this helpful4
For months, Barrie Alderton was fine. We had unknowingly rented a property with neighbours from hell, but that wasn't their fault. When it came time to move, however, the level of grief and spite that suddenly appeared was completely necessary and unprofessional - after all, while they might have ... Read Full Review
What agent could do to change your mind?
Following the necessary procedure to move out is fine. Being treated with spite, having the referencing people phoning us upset and being deliberately difficult should be left in the playground.
Comments (0)For months, Barrie Alderton was fine. We had unknowingly rented a property with neighbours from hell, but that wasn't their fault. When it came time to move, however, the level of grief and spite that suddenly appeared was completely necessary and unprofessional - after all, while they might have to do some paperwork to get new tenants, here is an opportunity to rake in all the admin fees and whack the rent up, not to mention the fact that it is kind of their job to let properties.
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Lambrose said about Barrie Alderton
Services : Letting( As a Tenant )Date: 21st Nov 2013
For months, Barrie Alderton was fine. We had unknowingly rented a property with neighbours from hell, but that wasn't their fault. When it came time to move, however, the level of grief and spite that suddenly appeared was completely necessary and unprofessional - after all, while they might have to do some paperwork to get new tenants, here is an opportunity to rake in all the admin fees and whack the rent up, not to mention the fact that it is kind of their job to let properties.
Before giving notice we informed the landlord, who was lovely. BA's reaction was somewhat different. They made every single step of trying to move out a headache. The paperwork we were sent was wrong, they lied about sending it several times before actually sending it, during which time they were refusing to give us a reference for our new flat (up until the day before, so we nearly lost it and the fees we'd paid there). We had repeated phone calls from the referencing company saying they'd had extremely frustrating reactions when trying to get the reference, to the extent that they eventually suggested viewing copies of bank statements and bypassing BA completely. Over the next few weeks, the landlord had to intervene repeatedly from abroad to ask them to let us go, even though we were told this had been personally arranged for us by the landlord within days of giving notice. The staff were rude to us or ignored us. The terms of getting our deposit back was changed (which surely isn't legal, but when I tried to broach the subject I was ignored), and we had to jump through untold hoops, produce countless unnecessary documents and suffer a headache that went on for several weeks.
Perhaps this is standard procedure at Barrie Alderton, but it was disappointing after previous pleasant, friendly service, especially given that there were difficult personal circumstances surrounding the move. Perhaps if we'd informed them the reason we so desperately wanted to get away from the area with no fuss was down to a sexual assault that happened there, things would've been different, but I don't think you should have to extenuating circumstances to be treated reasonably.
If I was a landlord, I would avoid BA like the plague. As a renter, it could go either way.
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When being shown around the ...
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1 Star Review
By : 'Junkyard'
Branch : Brighton, 73 Southover Street
Services : Letting( As a Prospective Landlord/Tenant )
Would you recommend ? : No
Aug 11, 2012
People found this helpful6
When being shown around the property our group and the group that came before us were promised that the kitchen would be refurbished (no handles on units, peeling wallpaper, doors hanging off of their hinges). We later expressed interest in this property and also asked that the carpets could be ... Read Full Review
What agent could do to change your mind?
Not made empty promises, been far more open and honest and treated us better than an annoyance.
Comments (0)When being shown around the property our group and the group that came before us were promised that the kitchen would be refurbished (no handles on units, peeling wallpaper, doors hanging off of their hinges). We later expressed interest in this property and also asked that the carpets could be cleaned and paid an admin fee.
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Junkyard said about Barrie Alderton
Services : Letting( As a Prospective Landlord/Tenant )Date: 11th Aug 2012
When being shown around the property our group and the group that came before us were promised that the kitchen would be refurbished (no handles on units, peeling wallpaper, doors hanging off of their hinges). We later expressed interest in this property and also asked that the carpets could be cleaned and paid an admin fee.
After asking how things were getting on we were told in no uncertain terms that we were a hassle and they handed us off to their manager, who took our enquiries about the state of the property as a personal insult. We received contradicting requests from different members of staff and threats that if forms were not received by midday of the same day the house would be re-marketed.
We have recently viewed the property to check ourselves how the house was being managed and lo and behold, no handles on drawers, no fixed units, just a bit of paint on the walls. The carpets were still stained too. We have wanted to know if they would give us a timescale for when they expected things to be done in writing and they wouldn't even give us that. All I can recommend you do is avoid them unless the property has absolutley no problems whatsoever.
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We took the property on the ...
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1 Star Review
By : 'Mr'
Branch : Brighton, 73 Southover Street
Services : Letting( As a Tenant )
Would you recommend ? : No
Dec 19, 2009
People found this helpful9
We took the property on the proviso a new kitchen would be put in, as Barrie advised us it would be, incorrectly, it would appear, as we lived their for a year and half and the kitchen never came. It was supposed to be unfurnished there were too sofas in the property we needed removed and a few ... Read Full Review
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Mr Tambourine Man said about Barrie Alderton
Services : Letting( As a Tenant )Date: 19th Dec 2009
We took the property on the proviso a new kitchen would be put in, as Barrie advised us it would be, incorrectly, it would appear, as we lived their for a year and half and the kitchen never came. It was supposed to be unfurnished there were too sofas in the property we needed removed and a few other things that needed fixed. At this point Barrie considered us too much like hard work and advised that our contract with them would be on paper only and the landlord would sort everything out. Thankfully our landlord was very nice, but Barrie did nothing for us. Very happy to take your money and charge renewal fees but do absolutely no work for it.
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