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Dec 13,2019
Dec 13,2019
7
people found
this helpful
this helpful
My tenancy with Moginie James has been constant stress, lies and let downs. Unfortunately they are an agency who will fob you off with lies at every point until you stand up to them.
I rent a flat from MJ who advertised as water included. This was on the advert, confirmed by the agent showing the property and confirmed after moving in as they contacted to Welsh Water to say the landlord would be paying for the water rates. This was all well and good until I receive a letter 6 months later with an outstanding balance of £177 and 5 days to pay it or there will be a default on my credit file. I spoke with Welsh Water who advises a member of staff from MJ have emailed to say that I should be responsible for the water rates. MJ did not even have the courtesy to contact myself and have so far taken a week to try and speak to the landlord to see if she will pay it. They still have not spoken to my landlord and have not been bothered by the fact that the account with default and have advised they can't do anything until a person is back from holiday. This has forced me to take legal action against MJ.
Unfortunately this is the tip of the iceberg. Upon moving in the bed was supposed to be replaced as the old mattress was smelly and stained, and the bed frame was completely broken. This took MJ 4 days and countless phone calls to resolve leaving me unable to reside in the new flat.
Upon collecting my keys I was told they do not have a parking permit but they would look to order one ASAP. I receive 2 parking tickets in a week after MJ supposedly contacted to say that I was a resident. After receiving said tickets I called the parking company who advised MJ had not been in contact nor had they even ordered a car park pass, this is over 7 days later.
A further issue is the curtains fell down in my bedroom, in the middle of summer so you can assume how annoying this was. This took MJ 3 WEEKS to resolve as they said they could not get hold of the landlord. In the end they “specially authorized it” as with MJ you will get no one unless you kick up a fuss.
A very sad state of affairs from an agency apparently so highly thought of. Avoid at any cost as they will lie to you and fob you off at any opportunity.
I rent a flat from MJ who advertised as water included. This was on the advert, confirmed by the agent showing the property and confirmed after moving in as they contacted to Welsh Water to say the landlord would be paying for the water rates. This was all well and good until I receive a letter 6 months later with an outstanding balance of £177 and 5 days to pay it or there will be a default on my credit file. I spoke with Welsh Water who advises a member of staff from MJ have emailed to say that I should be responsible for the water rates. MJ did not even have the courtesy to contact myself and have so far taken a week to try and speak to the landlord to see if she will pay it. They still have not spoken to my landlord and have not been bothered by the fact that the account with default and have advised they can't do anything until a person is back from holiday. This has forced me to take legal action against MJ.
Unfortunately this is the tip of the iceberg. Upon moving in the bed was supposed to be replaced as the old mattress was smelly and stained, and the bed frame was completely broken. This took MJ 4 days and countless phone calls to resolve leaving me unable to reside in the new flat.
Upon collecting my keys I was told they do not have a parking permit but they would look to order one ASAP. I receive 2 parking tickets in a week after MJ supposedly contacted to say that I was a resident. After receiving said tickets I called the parking company who advised MJ had not been in contact nor had they even ordered a car park pass, this is over 7 days later.
A further issue is the curtains fell down in my bedroom, in the middle of summer so you can assume how annoying this was. This took MJ 3 WEEKS to resolve as they said they could not get hold of the landlord. In the end they “specially authorized it” as with MJ you will get no one unless you kick up a fuss.
A very sad state of affairs from an agency apparently so highly thought of. Avoid at any cost as they will lie to you and fob you off at any opportunity.
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Opening Hours
Address
Moginie James
92 Albany Road
Roath,Cardiff
Cardiff County
CF24 3RS
02920 730888
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 100% | 100% | £0 | £0 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 0 | 0 | 4 | 6 | 2 | 0 | 0 | 1 | 0 | 1 |
Areas covered
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- Lettings
- Block Management
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Dec 16,2023
Dec 16,2023
0
people found
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Great Lettings team, Highly recommend. Have rented through them for the second time now and have never had any issues. they are polite and knowledgeable on the properties that i have enquired about. 10/10 Service. Best estate agents in Cardiff....
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Nov 12,2021
Nov 12,2021
0
people found
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We didn't have a great experience with Moginie James. We were just about to move out of a property when our landlord decided to change the letting agent and contacted Moginie James. The landlord passed out contacts details without our consent and Moginie James began ...
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Jul 28,2021
Jul 28,2021
0
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We rented from Moginie James for two years and they were the most excellent letting agent I have ever come across in my entire life. I wouldn't hesitate to recommend them to anyone and was thrilled with their service and conduct throughout our entire tenancy. ...
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Dec 10,2020
Dec 10,2020
1
people found
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this helpful
Avoid like the coronavirus
The worst letting company in Cardiff bar none. Unprofessional, rude, utterly awful in every aspect of customer service. Without naming names, let's just say that since this company has been taken over by another company, standards have clearly dropped through the 1...
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Jun 04,2020
Jun 04,2020
5
people found
this helpful
this helpful
Landlords and Tenants beware!!
This company is a money grabbing, ruthless, inhumane, ignorant and quite frankly a bunch of cowboys.
They’ll tell you everything you want to hear before you move in. Once the contract is signed their attitudes change and they literally couldn’...
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Dec 18,2019
Dec 18,2019
5
people found
this helpful
this helpful
DO NOT RENT A PROPERTY FROM THESE.. THEY WILL LEAVE YOU WITH NO HOT WATER.. NO HEATING.. THEY STATE ON THE TENNANCY AGREEMENT THAT ALL WHITE GOODS ARE WORKING.. WHEN NONE OF THEM ARE!!!.. THEY WILL NOT ANSWER PHONE CALLS EMAILS OR HAVE THE DECENCY ...
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Dec 13,2019
Dec 13,2019
7
people found
this helpful
this helpful
My tenancy with Moginie James has been constant stress, lies and let downs. Unfortunately they are an agency who will fob you off with lies at every point until you stand up to them.
I rent a flat from MJ who advertised as water included. ...
read full review
read full review
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Yes
May 10,2019
May 10,2019
1
people found
this helpful
this helpful
Cat Sollis provided, very efficient, polite, prompt service.
Oh! and the house in Roath was sold in 5 working days.
Thank you
Ted Wilson
Cardiff...
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Comment on agent fees
Fair
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Nov 19,2018
Nov 19,2018
1
people found
this helpful
this helpful
I tried to rent a property. After all credit checks and nonsense questions about my husbands who works overseas and would not be on the tenancy aggrement. I have been informed that our guarantor has been failed in some cases. Then offered to pay up ...
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Comment on agent fees
Very bad fee policy
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Sep 19,2018
Sep 19,2018
0
people found
this helpful
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I have found Mogine James a pleasure to deal with from my first meeting with Graham the Branch Manager to date. Viewings were carried out by various members of the team... Sarah, Joanne, Luke, all of whom were extremely helpful and professional and kept me ...
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Comment on agent fees
Good
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May 09,2018
May 09,2018
1
people found
this helpful
this helpful
Took £450 in letting fees from us but haven't responded to my emails about the soiled carpet sooo.. Not exactly winning any impressive contests.
House should have been cleaner and in better shape when we moved in, alas we are stuck fixing the place up to ...
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Comment on agent fees
Way, way too high.
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May 16, 2018
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Further update: we also sent them an email about a leak but they haven't responded to that either. ...
Nov 01,2017
Nov 01,2017
3
people found
this helpful
this helpful
I asked for available properties for rent.they send me a list. Phone them for viewing after few minutes they couldn't find out those properties available. Give me another properties details after so many personal questions including how much you money you making a month ...
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Oct 14,2017
Oct 14,2017
2
people found
this helpful
this helpful
Dealt with Nicola who was very professional. Other staff members were very helpful but unfortunately I do not have their names. Really looking forward to renting my new home....
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Sep 12,2017
Sep 12,2017
3
people found
this helpful
this helpful
I have viewed several properties with Joanne recently who has always been friendly, very informative and always conducts herself in a professional manner. She is an asset to Moginie James....
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Comment on agent fees
n/a - I am a purchaser
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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