By : 'Customer' Services : Letting( As a Tenant ) Rent PCM : £800 Would you recommend ? : Yes Postcode : CF24
16 Dec 2023
People found this helpful0
Great Lettings team, Highly recommend. Have rented through them for the second time now and have never had any issues. they are polite and knowledgeable on the properties that i have enquired about. 10/10 Service. Best estate agents in... Read Full Review
Services : Letting( As a Tenant )Date: 16th Dec 2023
Great Lettings team, Highly recommend. Have rented through them for the second time now and have never had any issues. they are polite and knowledgeable on the properties that i have enquired about. 10/10 Service. Best estate agents in Cardiff.
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We didn't have a great ...
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1 Star Review
By : 'A.G.' Services : Letting( As a Prospective Landlord/Tenant ) Rent PCM : £975 Would you recommend ? : No Postcode : CF24
12 Nov 2021
People found this helpful0
We didn't have a great experience with Moginie James. We were just about to move out of a property when our landlord decided to change the letting agent and contacted Moginie James. The landlord passed out contacts details without our consent and Moginie James began contacting us without our... Read Full Review
Services : Letting( As a Prospective Landlord/Tenant )Date: 12th Nov 2021
We didn't have a great experience with Moginie James. We were just about to move out of a property when our landlord decided to change the letting agent and contacted Moginie James. The landlord passed out contacts details without our consent and Moginie James began contacting us without our consent. We kindly replied and let them know we were on holiday for the first time since the pandemic (partner is a key worker) and that we would get in contact as soon as we got back to organise a date for them to visit the property. Moginie James instead decided to insist and called every day, even multiple times a day and after a couple of missed calls would text as well. It felt so much like harassment. I had to block the number while we were on holiday and Moginie James decided to try to get in contact using another number. When we got in contact and explained the inconvenience they had caused there wasn't even a mention of an apology. We are now looking to buy a home and we will be staying clear of Moginie James. Always judge a company by how they treat the people who are lowest on their priority list.
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Would recommend to ...
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5 Star Review
By : 'HSB' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : CF24
28 Jul 2021
People found this helpful0
We rented from Moginie James for two years and they were the most excellent letting agent I have ever come across in my entire life. I wouldn't hesitate to recommend them to anyone and was thrilled with their service and conduct throughout our entire tenancy. Thank you Moginie... Read Full Review
Services : Letting( As a Tenant )Date: 27th Jul 2021
We rented from Moginie James for two years and they were the most excellent letting agent I have ever come across in my entire life. I wouldn't hesitate to recommend them to anyone and was thrilled with their service and conduct throughout our entire tenancy. Thank you Moginie James!
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Avoid like the coronavirusThe ...
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1 Star Review
By : 'Tom' Services : Letting( As a Tenant ) Rent PCM : £1300 Would you recommend ? : No Postcode : CF23
10 Dec 2020
People found this helpful1
Avoid like the coronavirus
The worst letting company in Cardiff bar none. Unprofessional, rude, utterly awful in every aspect of customer service. Without naming names, let's just say that since this company has been taken over by another company, standards have clearly dropped through the... Read Full Review
Services : Letting( As a Tenant )Date: 10th Dec 2020
Avoid like the coronavirus The worst letting company in Cardiff bar none. Unprofessional, rude, utterly awful in every aspect of customer service. Without naming names, let's just say that since this company has been taken over by another company, standards have clearly dropped through the 1st floor ceiling, through the ground floor and are nestling horribly on the waste pipes in the cellar. I've used MJ on a few occasions for property let's in the past 10 years and to see what they have become is disappointing given they're a local company. I have a friend who has rented from these cowboys (I say cowboys, it's disrespectful to cowboys) for the past 6 years and he has mentioned the numerous issues he's getting with them over the past 18 months. I'm sure many other tenants will relate to this and the following. MJ have a cheeky little system where they take your call, note it down on their system (Fix Flow) and tell you someone will be in touch. 2 days later, you'll not receive anything back so you'll call them. You'll discover on this 2nd call that there is no recording of your issue on their wonderful Fix Flow system, so they'll re register your issue and promise another call back. 2 days later, nothing. So you'll call again. On this occasion, they may say they've contacted the landlord and awaiting a reply - there's nothing they can do until the landlord gets back. 2 days later still nothing. You call, they'll give you the same old jargon. Now this is as far as I'm concerned a fob off system until the tenant just goes away. I've had numerous unacceptable issues in the past year which I won't go in to detail (for the moment at least). On each occasion I've gone down the same path of being fobbed off left right and centre until I eventually pay to fix the problem myself out of my own pocket. I could write a book on the problems I've encountered with this company. They need fixing from the top, down. Changes need to be implemented quick or they won't be around too much longer. You can't run a sustainable company on terrible service. This company will have a rude awaking very soon, I have no doubt about it. Sort it MJ. You're fooling no one.
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Landlords and Tenants ...
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1 Star Review
By : 'Alan' Services : Letting( As a Tenant ) Rent PCM : £900 Would you recommend ? : No Postcode : CF24
4 Jun 2020
People found this helpful5
Landlords and Tenants beware!!
This company is a money grabbing, ruthless, inhumane, ignorant and quite frankly a bunch of cowboys.
They’ll tell you everything you want to hear before you move in. Once the contract is signed their attitudes change and they literally... Read Full Review
Services : Letting( As a Tenant )Date: 3rd Jun 2020
Landlords and Tenants beware!!
This company is a money grabbing, ruthless, inhumane, ignorant and quite frankly a bunch of cowboys.
They’ll tell you everything you want to hear before you move in. Once the contract is signed their attitudes change and they literally couldn’t care.
As a current tenant, I will be taking legal action for the several lies and problems, once the time allows.
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DO NOT RENT A PROPERTY FROM ...
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1 Star Review
By : 'Diane' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : CF24
18 Dec 2019
People found this helpful5
DO NOT RENT A PROPERTY FROM THESE.. THEY WILL LEAVE YOU WITH NO HOT WATER.. NO HEATING.. THEY STATE ON THE TENNANCY AGREEMENT THAT ALL WHITE GOODS ARE WORKING.. WHEN NONE OF THEM ARE!!!.. THEY WILL NOT ANSWER PHONE CALLS EMAILS OR HAVE THE DECENCY TO GET BACK TO YOU.. IF YOU ARE LUCKY ENOUGH TO GET ... Read Full Review
Services : Letting( As a Tenant )Date: 18th Dec 2019
DO NOT RENT A PROPERTY FROM THESE.. THEY WILL LEAVE YOU WITH NO HOT WATER.. NO HEATING.. THEY STATE ON THE TENNANCY AGREEMENT THAT ALL WHITE GOODS ARE WORKING.. WHEN NONE OF THEM ARE!!!.. THEY WILL NOT ANSWER PHONE CALLS EMAILS OR HAVE THE DECENCY TO GET BACK TO YOU.. IF YOU ARE LUCKY ENOUGH TO GET THROUGH TO "CARRIE".. SHE WILL LIE THROUGH HER TEETH PROMISE TO GET THE WORK DONE AND NEVER CARRY IT OUT.. I HAVE NEVER EVER KNOWN SUCH AN UNPROFESSIONAL PERSON IN MY LIFE!! STAY CLEAR FOR YOUR OWN SANITY!
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1 Star Review
By : 'Payne' Services : Letting( As a Tenant ) Rent PCM : £675 Would you recommend ? : No Postcode : CF10
13 Dec 2019
People found this helpful7
My tenancy with Moginie James has been constant stress, lies and let downs. Unfortunately they are an agency who will fob you off with lies at every point until you stand up to them.
I rent a flat from MJ who advertised as water included. This was on the advert, confirmed by the agent showing the... Read Full Review
Services : Letting( As a Tenant )Date: 13th Dec 2019
My tenancy with Moginie James has been constant stress, lies and let downs. Unfortunately they are an agency who will fob you off with lies at every point until you stand up to them. I rent a flat from MJ who advertised as water included. This was on the advert, confirmed by the agent showing the property and confirmed after moving in as they contacted to Welsh Water to say the landlord would be paying for the water rates. This was all well and good until I receive a letter 6 months later with an outstanding balance of £177 and 5 days to pay it or there will be a default on my credit file. I spoke with Welsh Water who advises a member of staff from MJ have emailed to say that I should be responsible for the water rates. MJ did not even have the courtesy to contact myself and have so far taken a week to try and speak to the landlord to see if she will pay it. They still have not spoken to my landlord and have not been bothered by the fact that the account with default and have advised they can't do anything until a person is back from holiday. This has forced me to take legal action against MJ. Unfortunately this is the tip of the iceberg. Upon moving in the bed was supposed to be replaced as the old mattress was smelly and stained, and the bed frame was completely broken. This took MJ 4 days and countless phone calls to resolve leaving me unable to reside in the new flat. Upon collecting my keys I was told they do not have a parking permit but they would look to order one ASAP. I receive 2 parking tickets in a week after MJ supposedly contacted to say that I was a resident. After receiving said tickets I called the parking company who advised MJ had not been in contact nor had they even ordered a car park pass, this is over 7 days later. A further issue is the curtains fell down in my bedroom, in the middle of summer so you can assume how annoying this was. This took MJ 3 WEEKS to resolve as they said they could not get hold of the landlord. In the end they “specially authorized it” as with MJ you will get no one unless you kick up a fuss. A very sad state of affairs from an agency apparently so highly thought of. Avoid at any cost as they will lie to you and fob you off at any opportunity.
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Sale of ...
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5 Star Review
Cat
By : 'Ted' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : CF24
10 May 2019
People found this helpful1
Cat Sollis provided, very efficient, polite, prompt service.
Oh! and the house in Roath was sold in 5 working days.
Thank you
Ted... Read Full Review
Cat Sollis provided, very efficient, polite, prompt service.
Oh! and the house in Roath was sold in 5 working days.
Thank you
Ted Wilson Cardiff
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Unfair ...
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1 Star Review
By : 'Cagil' Services : Letting( As a Tenant ) Rent PCM : £775 Would you recommend ? : No Postcode : CF24
19 Nov 2018
People found this helpful1
I tried to rent a property. After all credit checks and nonsense questions about my husbands who works overseas and would not be on the tenancy aggrement. I have been informed that our guarantor has been failed in some cases. Then offered to pay up front which I accepted but again because of the... Read Full Review
Services : Letting( As a Tenant )Date: 19th Nov 2018
I tried to rent a property. After all credit checks and nonsense questions about my husbands who works overseas and would not be on the tenancy aggrement. I have been informed that our guarantor has been failed in some cases. Then offered to pay up front which I accepted but again because of the failed guarantor they did not let us to rent the property. They spoiled my weeks with aukward questions and procedures. I do not think they are professional and let me felt my self like one of the fraud I have ever been in this position. I request to refund my fee but not accepted even I accepted to pay up front.
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Sold within 2 ...
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5 Star Review
By : 'Felicity' Services : Sales( As a Vendor ) Would you recommend ? : Yes Postcode : CF23
19 Sept 2018
People found this helpful0
I have found Mogine James a pleasure to deal with from my first meeting with Graham the Branch Manager to date. Viewings were carried out by various members of the team... Sarah, Joanne, Luke, all of whom were extremely helpful and professional and kept me updated with feedback. Maria in the office ... Read Full Review
Services : Sales( As a Vendor )Date: 18th Sep 2018
I have found Mogine James a pleasure to deal with from my first meeting with Graham the Branch Manager to date. Viewings were carried out by various members of the team... Sarah, Joanne, Luke, all of whom were extremely helpful and professional and kept me updated with feedback. Maria in the office has also been fantastic with the sales progression and help with solicitors etc. So far I have had a great experience with Mogine James and would highly recommend using their services.
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Letting fees are ...
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2 Star Review
By : 'Yeahrightokay' Services : Letting( As a Tenant ) Rent PCM : £850 Would you recommend ? : Yes Postcode : CF14
9 May 2018
People found this helpful1
Took £450 in letting fees from us but haven't responded to my emails about the soiled carpet sooo.. Not exactly winning any impressive contests.
House should have been cleaner and in better shape when we moved in, alas we are stuck fixing the place up to make it nicer and so far it's... Read Full Review
Services : Letting( As a Tenant )Date: 8th May 2018
Took £450 in letting fees from us but haven't responded to my emails about the soiled carpet sooo.. Not exactly winning any impressive contests. House should have been cleaner and in better shape when we moved in, alas we are stuck fixing the place up to make it nicer and so far it's going well. They did a good job on the garden so that's nice.
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Further update: we also sent them an email about a leak but they haven't responded to that...
I asked for available ...
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1 Star Review
By : 'Rehan' Services : Letting( As a Tenant ) Would you recommend ? : No Postcode : CF
1 Nov 2017
People found this helpful3
I asked for available properties for rent.they send me a list. Phone them for viewing after few minutes they couldn't find out those properties available. Give me another properties details after so many personal questions including how much you money you making a month ECT. They book viewing ... Read Full Review
Services : Letting( As a Tenant )Date: 1st Nov 2017
I asked for available properties for rent.they send me a list. Phone them for viewing after few minutes they couldn't find out those properties available. Give me another properties details after so many personal questions including how much you money you making a month ECT. They book viewing after one hour but call me after 15mins that they can't get keys from the owner. Spoiled my day and time.
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Dealt with Nicola who was ...
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5 Star Review
Joanne
By : 'JNiks' Services : Letting( As a Tenant ) Would you recommend ? : Yes Postcode : CF24
14 Oct 2017
People found this helpful2
Dealt with Nicola who was very professional. Other staff members were very helpful but unfortunately I do not have their names. Really looking forward to renting my new... Read Full Review
Services : Letting( As a Tenant )Date: 13th Oct 2017
Dealt with Nicola who was very professional. Other staff members were very helpful but unfortunately I do not have their names. Really looking forward to renting my new home.
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I have viewed several ...
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5 Star Review
Joanne
By : 'Sarah' Services : Sales( As a Buyer ) Would you recommend ? : No Postcode : CF23
12 Sept 2017
People found this helpful3
I have viewed several properties with Joanne recently who has always been friendly, very informative and always conducts herself in a professional manner. She is an asset to Moginie... Read Full Review
I have viewed several properties with Joanne recently who has always been friendly, very informative and always conducts herself in a professional manner. She is an asset to Moginie James.
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.