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Roath, Cardiff CF24
2.8/5, 14 Reviews
43% Recommended
100% sales valuation accuracy
100% sales fee satisfaction
"Terrible..."
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1 Star Review
By : 'Payne'
Services :
Rent PCM : £675
Would you recommend ? : No
Postcode : CF10
13 Dec 2019
People found this helpful7
My tenancy with Moginie James has been constant stress, lies and let downs. Unfortunately they are an agency who will fob you off with lies at every point until you stand up to them. I rent a flat from MJ who advertised as water included. This was on the advert, confirmed by the agent showing the property and confirmed after moving in as they contacted to Welsh Water to say the landlord would be paying for the water rates. This was all well and good until I receive a letter 6 months later with an outstanding balance of £177 and 5 days to pay it or there will be a default on my credit file. I spoke with Welsh Water who advises a member of staff from MJ have emailed to say that I should be responsible for the water rates. MJ did not even have the courtesy to contact myself and have so far taken a week to try and speak to the landlord to see if she will pay it. They still have not spoken to my landlord and have not been bothered by the fact that the account with default and have advised they can't do anything until a person is back from holiday. This has forced me to take legal action against MJ. Unfortunately this is the tip of the iceberg. Upon moving in the bed was supposed to be replaced as the old mattress was smelly and stained, and the bed frame was completely broken. This took MJ 4 days and countless phone calls to resolve leaving me unable to reside in the new flat. Upon collecting my keys I was told they do not have a parking permit but they would look to order one ASAP. I receive 2 parking tickets in a week after MJ supposedly contacted to say that I was a resident. After receiving said tickets I called the parking company who advised MJ had not been in contact nor had they even ordered a car park pass, this is over 7 days later. A further issue is the curtains fell down in my bedroom, in the middle of summer so you can assume how annoying this was. This took MJ 3 WEEKS to resolve as they said they could not get hold of the landlord. In the end they “specially authorized it” as with MJ you will get no one unless you kick up a fuss. A very sad state of affairs from an agency apparently so highly thought of. Avoid at any cost as they will lie to you and fob you off at any opportunity.
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Performance Statistics
| Services | Valuation | Fees | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sale | 100.00% | 100.00% | £0 | £0 |
Address
Moginie James
92 Albany Road, Cardiff, Cardiff County
CF24 3RS
02920 730888
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Moginie James Branches (View All 3)
Great Lettings team, Highly ...
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5 Star Review
By : 'Customer'
Services : Letting( As a Tenant )
Rent PCM : £800
Would you recommend ? : Yes
Postcode : CF24
16 Dec 2023
People found this helpful0
Great Lettings team, Highly recommend. Have rented through them for the second time now and have never had any issues. they are polite and knowledgeable on the properties that i have enquired about. 10/10 Service. Best estate agents in... Read Full Review
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We didn't have a great ...
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1 Star Review
By : 'A.G.'
Services : Letting( As a Prospective Landlord/Tenant )
Rent PCM : £975
Would you recommend ? : No
Postcode : CF24
12 Nov 2021
People found this helpful0
We didn't have a great experience with Moginie James. We were just about to move out of a property when our landlord decided to change the letting agent and contacted Moginie James. The landlord passed out contacts details without our consent and Moginie James began contacting us without our... Read Full Review
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Would recommend to ...
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5 Star Review
By : 'HSB'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
28 Jul 2021
People found this helpful0
We rented from Moginie James for two years and they were the most excellent letting agent I have ever come across in my entire life. I wouldn't hesitate to recommend them to anyone and was thrilled with their service and conduct throughout our entire tenancy. Thank you Moginie... Read Full Review
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Avoid like the coronavirusThe ...
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1 Star Review
By : 'Tom'
Services : Letting( As a Tenant )
Rent PCM : £1300
Would you recommend ? : No
Postcode : CF23
10 Dec 2020
People found this helpful1
Avoid like the coronavirus The worst letting company in Cardiff bar none. Unprofessional, rude, utterly awful in every aspect of customer service. Without naming names, let's just say that since this company has been taken over by another company, standards have clearly dropped through the... Read Full Review
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Landlords and Tenants ...
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1 Star Review
By : 'Alan'
Services : Letting( As a Tenant )
Rent PCM : £900
Would you recommend ? : No
Postcode : CF24
4 Jun 2020
People found this helpful5
Landlords and Tenants beware!! This company is a money grabbing, ruthless, inhumane, ignorant and quite frankly a bunch of cowboys. They’ll tell you everything you want to hear before you move in. Once the contract is signed their attitudes change and they literally... Read Full Review
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DO NOT RENT A PROPERTY FROM ...
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1 Star Review
By : 'Diane'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF24
18 Dec 2019
People found this helpful5
DO NOT RENT A PROPERTY FROM THESE.. THEY WILL LEAVE YOU WITH NO HOT WATER.. NO HEATING.. THEY STATE ON THE TENNANCY AGREEMENT THAT ALL WHITE GOODS ARE WORKING.. WHEN NONE OF THEM ARE!!!.. THEY WILL NOT ANSWER PHONE CALLS EMAILS OR HAVE THE DECENCY TO GET BACK TO YOU.. IF YOU ARE LUCKY ENOUGH TO GET ... Read Full Review
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Terrible ...
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1 Star Review
By : 'Payne'
Services : Letting( As a Tenant )
Rent PCM : £675
Would you recommend ? : No
Postcode : CF10
13 Dec 2019
People found this helpful7
My tenancy with Moginie James has been constant stress, lies and let downs. Unfortunately they are an agency who will fob you off with lies at every point until you stand up to them. I rent a flat from MJ who advertised as water included. This was on the advert, confirmed by the agent showing the... Read Full Review
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Sale of ...
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5 Star Review
By : 'Ted'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF24
10 May 2019
People found this helpful1
Cat Sollis provided, very efficient, polite, prompt service. Oh! and the house in Roath was sold in 5 working days. Thank you Ted... Read Full Review
Comments on Agent Fees
Fair
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Unfair ...
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1 Star Review
By : 'Cagil'
Services : Letting( As a Tenant )
Rent PCM : £775
Would you recommend ? : No
Postcode : CF24
19 Nov 2018
People found this helpful1
I tried to rent a property. After all credit checks and nonsense questions about my husbands who works overseas and would not be on the tenancy aggrement. I have been informed that our guarantor has been failed in some cases. Then offered to pay up front which I accepted but again because of the... Read Full Review
Comments on Agent Fees
Very bad fee policy
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Sold within 2 ...
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5 Star Review
By : 'Felicity'
Services : Sales( As a Vendor )
Would you recommend ? : Yes
Postcode : CF23
19 Sept 2018
People found this helpful0
I have found Mogine James a pleasure to deal with from my first meeting with Graham the Branch Manager to date. Viewings were carried out by various members of the team... Sarah, Joanne, Luke, all of whom were extremely helpful and professional and kept me updated with feedback. Maria in the office ... Read Full Review
Comments on Agent Fees
Good
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Letting fees are ...
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2 Star Review
By : 'Yeahrightokay'
Services : Letting( As a Tenant )
Rent PCM : £850
Would you recommend ? : Yes
Postcode : CF14
9 May 2018
People found this helpful1
Took £450 in letting fees from us but haven't responded to my emails about the soiled carpet sooo.. Not exactly winning any impressive contests. House should have been cleaner and in better shape when we moved in, alas we are stuck fixing the place up to make it nicer and so far it's... Read Full Review
Comments on Agent Fees
Way, way too high.
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By : Yeahrightokay
16 May 2018Further update: we also sent them an email about a leak but they haven't responded to that...
I asked for available ...
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1 Star Review
By : 'Rehan'
Services : Letting( As a Tenant )
Would you recommend ? : No
Postcode : CF
1 Nov 2017
People found this helpful3
I asked for available properties for rent.they send me a list. Phone them for viewing after few minutes they couldn't find out those properties available. Give me another properties details after so many personal questions including how much you money you making a month ECT. They book viewing ... Read Full Review
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Dealt with Nicola who was ...
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5 Star Review
By : 'JNiks'
Services : Letting( As a Tenant )
Would you recommend ? : Yes
Postcode : CF24
14 Oct 2017
People found this helpful2
Dealt with Nicola who was very professional. Other staff members were very helpful but unfortunately I do not have their names. Really looking forward to renting my new... Read Full Review
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I have viewed several ...
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5 Star Review
By : 'Sarah'
Services : Sales( As a Buyer )
Would you recommend ? : No
Postcode : CF23
12 Sept 2017
People found this helpful3
I have viewed several properties with Joanne recently who has always been friendly, very informative and always conducts herself in a professional manner. She is an asset to Moginie... Read Full Review
Comments on Agent Fees
n/a - I am a purchaser
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