71% lettings valuation accuracy
93% lettings fee satisfaction
Nov 29,2019
Nov 29,2019
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I have a particularly antiquated water heating system, which involves an electric immersion tank, which serves no central heating heaters. The residence also has no gas supply. To make matters worse, the immersion tank was not insulated. I have made no attempt to allow the tank to heat my water supply, as this would have only provided massive heat loss, at enormous expense. I complained to Lisa that there needed to be lagging fitted around the tank. The landlady made every excuse, for about a year, not to service this issue. Lisa won her over and I now have an insulated electric immersion heater.
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Dec 04, 2019
Thanks Robert for leaving such a great review for Lisa. She really tries hard to look after both her tenants and her Landlords. Sometimes it’s hard to get big jobs done when they are expensive but I am glad she got this organised for you.
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Latest Reviews
15th Jul 2020
reviewed by 'Isla du Boulay'
9th Jun 2020
reviewed by 'A Speirs'
4th Jun 2020
reviewed by 'David Gutierrez'
8th May 2020
reviewed by 'James Hardie.'
6th May 2020
reviewed by 'Marwa Hussein'
3rd Apr 2020
reviewed by 'Luke Hatteland-Dunn'
Opening Hours
Address
Arden Property Management
43 Morningside Road
Edinburgh
City of Edinburgh
EH10 4DR
01315168159
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 71% | 93% | £450 | £2,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 56 | 2 | 80 | 14 | 0 | 0 | 0 | 0 | 1 | 4 |
Areas covered
- EH10
- EH1
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Arden Property Management Branches (view all )
Jul 15,2020
Jul 15,2020
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Lisa England was lovely! She was very warm and welcoming. Any issues that came up with plumbing or appliances (not many at all) were quickly dealt with. , Would highly recommend....
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Jun 09,2020
Jun 09,2020
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Although there were a few issues with plumbing. Someone always attended quickly and with little hassle.
Malcolm was very helpful throughout the process....
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Jun 09, 2020
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Fantastic to hear you have had such a positive experience! Well done to Malcolm ...
Jun 04,2020
Jun 04,2020
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Lisa has been amazing! Always very kind and supportive. She had helped us so much. Great service, highly recommended agent....
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Jun 04, 2020
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Fantastic to hear that Lisa has looked after you so well! ...
May 08,2020
May 08,2020
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Very happy with the professional service provided by a great team . Found an excellent tennant and looked after the odd problems....
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May 06,2020
May 06,2020
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Very good company to recommend. we were happy when we renting one of their flats. Lisa England was our property manager and she is absolutely nice....
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May 06, 2020
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Thanks so much Marwa! ...
Apr 03,2020
Apr 03,2020
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Lisa has gone above and beyond this year, and helped so much in allowing my flatmate and I to have an amazing year at the property on Brighton Street. She was very quick in response to any issues we had and so helpful at all ...
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Apr 03, 2020
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Thank you Luke, I am so glad that you have had a great time in this property and that you have been looked after well! ...
Mar 10,2020
Mar 10,2020
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Lisa has worked super efficiently with us as tenants to organise all repairs that the flat we were staying in needed. It has been a pleasure dealing with her each time....
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Mar 10, 2020
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Thank you Tanya, I am so glad that you have had such a positive experience with Lisa! ...
Feb 29,2020
Feb 29,2020
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A wonderful bunch of people to have as your letting agents as a tenant. Malcolm oversaw our property and he was extremely helpful and quick to respond. A real gent....
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Feb 29, 2020
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Thanks Shane, so glad to hear that our tenants are getting a great service and rightly so! ...
Jan 06,2020
Jan 06,2020
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Lisa and the team have been amazing! So friendly and very efficient in renting out my flat
Would highly recommend the team at Arden...
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Jan 02,2020
Jan 02,2020
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This is our first letting experience in Edinburgh and Lisa has been great: always very supportive and efficient. Highly recommend Arden. Many thanks and happy 2020 ! !...
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Jan 02, 2020
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Thanks Phillips, what a great way to start 2020! ...
Dec 29,2019
Dec 29,2019
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This is my first letting experience in Edinburgh and it has been great one from start to finish. Malcolm has been understanding and helpful throughout my stay. Tommy is another member of the team I need to thank as he has always been very responsive ...
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Dec 29, 2019
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Thanks Kin, for such a glowing review! ...
Dec 18,2019
Dec 18,2019
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First time letting our flat and Arden have been great. Very friendly staff who have kept us well informed every step of the way. Good communication when something needs done and the contractors used to carry out work in the flat have also been very ...
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Dec 18, 2019
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Great to hear, Morag! ...
Dec 12,2019
Dec 12,2019
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Wonderful company who help me rent out my property - very efficient and hard working - highly recommend to any potential Landlords...
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Dec 12, 2019
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Thanks Simon, and well done Lisa, your property manager. ...
Dec 04,2019
Dec 04,2019
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This is the first time we’ve let our flat in Edinburgh. Duncan and the rest of the Arden team have been supportive and responsive throughout the process. Many thanks!...
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Dec 04, 2019
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Thank you Anne! ...
Dec 04,2019
Dec 04,2019
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A long term leak in the bathroom caused the joists to rot requiring extensive repair work in both the bathroom and adjacent kitchen. Tommy dealt with the insurance claim, kept the tenants happy, and me informed at every step. When the insurers initially refused to ...
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Dec 04, 2019
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Hi Vivienne, when a leak is not visible, as in this case it can cause a terrible amount of damage. I am glad that Tommy was able to persist with your case to ensure that you were dealt with fairly by your insurance company. Thanks for taking the time to leave the review. ...
Nov 29,2019
Nov 29,2019
0
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I have a particularly antiquated water heating system, which involves an electric immersion tank, which serves no central heating heaters. The residence also has no gas supply. To make matters worse, the immersion tank was not insulated. I have made no attempt to allow the ...
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Dec 04, 2019
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Thanks Robert for leaving such a great review for Lisa. She really tries hard to look after both her tenants and her Landlords. Sometimes it’s hard to get big jobs done when they are expensive but I am glad she got this organised for you. ...
Nov 28,2019
Nov 28,2019
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We are current tenants of Arden and could not be happier with our experience so far. Lisa is a fantastic agent and we would certainly recommend Arden as an agency....
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Nov 28, 2019
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Thank you so much for such a great review! ...
Nov 27,2019
Nov 27,2019
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Good service from the beginning, we are quite happy with the service that they oferred us. Really professional, every time we had an issue they solved it in a timely manner.
Our particular thanks to Malcolm Brown for his attention during the entire tenancy....
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Nov 27, 2019
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Thanks Arkaitz, that is great to hear! ...
Nov 20,2019
Nov 20,2019
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Everything was great during the take over of the property at the start and the end with a very professional approach, however when it came to the actual management, we sometimes did receive a response and sometimes not. Unfortunately this resulted in handing over the ...
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Dec 05, 2019
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Hi Lenka,
I am really sorry that you have only give us a 3 star review, that is very disappointing for us. Of the issues you raised, as you know the light was repaired a few months ago and we were not aware that it had stopped working again until you were discussing check out with Duncan. This has now been rectified. The window which you mentioned does not open but it is one of 4 in the bay windowed living room. All of the others are in good working order providing adequate ventilation and m ...
Nov 11,2019
Nov 11,2019
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I have been with Arden Property Management for a number of years and have always found them to be both professional and very knowledgeable. They have excellent contractor contacts and have built great relations with my tenants. They have always endeavoured to be as helpful ...
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Nov 04,2019
Nov 04,2019
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I had a very good experience with Arden property. Having had trouble previously with a local letting agency in Edinburgh, Arden was the complete opposite. Malcolm, our property manager was extremely helpful with any problems we had and answered all queries promptly. I would happily ...
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Nov 06, 2019
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Hi Ewan, That is great to hear, we try our best to look after our tenants and make sure they have happy tenancies. Thanks! ...
Nov 02,2019
Nov 02,2019
0
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Great agents who go above and beyond!
Myself and my partner rented a flat with Arden Property Management for 1.5 years. We unfortunately had several issues with our landlord, and although they represented the landlord, they explained they also had a duty of care to take ...
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Nov 06, 2019
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Thanks Ruth for taking the time to leave this review, I am glad that we were able to help you through a difficult period which you were very patient with. ...
Oct 23,2019
Oct 23,2019
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Lisa's customer service, attention to detail, helpfulness and communication has been first class. Property reports have been comprehensive and solutions offered and arranged for any issues.
Thank you Lisa...
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Nov 06, 2019
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Thanks so much for taking the time to leave this review Ally, much appreciated! ...
Sep 27,2019
Sep 27,2019
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Duncan has been very helpful and upfront which I my experience in dealing with estate agents is very rare. No complaints, five stars!...
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Sep 20,2019
Sep 20,2019
0
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I had a smooth experience with Arden Property Management over the last year. They provided solutions to anything that came up and with a friendly approach, which is all I could ask....
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Sep 17,2019
Sep 17,2019
1
people found
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this helpful
Arden Property Management have provided an excellent service - Malcolm is a pleasure to work with and really goes the extra mile to answer all queries very helpfully. Highly recommended....
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Jul 19,2019
Jul 19,2019
2
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Malcolm and the Arden team have been amazing ! Sorted everything smoothly no issues. Would definitely recommend Arden property management....
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Jul 05,2019
Jul 05,2019
0
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These guys are pathetic - rude and unprofessional - avoid at all costs.
Make sure to take photos of everything and clean your flat with a magnifying glass. They will find any petty excuse to take your deposit away...
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Oct 16, 2019
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Hi Tom, you left the property dirty and so we had to get a cleaner so that the place is in good condition for the next tenant, as it was when you moved in. Your attempts to blackmail us into not having this done by threatening to leave a bad review were pointless as this is something which we have to do and it is quite unfair that you have reacted like this. ...
Jun 21,2019
Jun 21,2019
1
people found
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We have used Arden for a number of years to manage our flat in Edinburgh. This had been our primary residence before work took me away from the city. I have been impressed by Arden. Their attention to detail and commitment has been excellent. They ...
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Oct 16, 2019
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Thanks Gavin, it has been a pleasure working for you! ...
May 24,2019
May 24,2019
1
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this helpful
Duncan has provided excellent service in the management of my property and is always swift to respond with any queries I have, providing clear updates by phone or email. Overall I have been very satisfied with the service I have received from Arden....
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Tommy
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Last updated at 1:47 PM 14/06/2018 by Catriona Waugh
Best Letting Agent in EH10 
Best Letting Agent in EH10 
Best Letting Agent in EH10 
