69% lettings valuation accuracy
92% lettings fee satisfaction
Nov 29,2019
Nov 29,2019
0
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I have a particularly antiquated water heating system, which involves an electric immersion tank, which serves no central heating heaters. The residence also has no gas supply. To make matters worse, the immersion tank was not insulated. I have made no attempt to allow the tank to heat my water supply, as this would have only provided massive heat loss, at enormous expense. I complained to Lisa that there needed to be lagging fitted around the tank. The landlady made every excuse, for about a year, not to service this issue. Lisa won her over and I now have an insulated electric immersion heater.
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Dec 04, 2019
Thanks Robert for leaving such a great review for Lisa. She really tries hard to look after both her tenants and her Landlords. Sometimes it’s hard to get big jobs done when they are expensive but I am glad she got this organised for you.
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Latest Reviews
4th Dec 2019
reviewed by 'Anne Emerson'
4th Dec 2019
reviewed by 'Vivien Riddell'
29th Nov 2019
reviewed by 'Robert Thomson'
28th Nov 2019
reviewed by 'Alessandro Rossi'
27th Nov 2019
reviewed by 'Arkaitz'
20th Nov 2019
reviewed by 'Lenka S.'
Opening Hours
Address
Arden Property Management
43 Morningside Road
Edinburgh
City of Edinburgh
EH10 4DR
01315168159
Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Lettings | 69% | 92% | £450 | £1,250 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 53 | 1 | 71 | 14 | 0 | 0 | 0 | 0 | 1 | 4 |
Areas covered
- EH10
- EH1
- EH2
- EH3
- EH4
- EH5
- EH6
- EH7
- EH8
- EH9
Services offered
- Sales
- Lettings
- Block Management
- Surveys
- Conveyancing
- Mortgage Advice
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Arden Property Management Branches (view all )
Dec 04,2019
Dec 04,2019
0
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This is the first time we’ve let our flat in Edinburgh. Duncan and the rest of the Arden team have been supportive and responsive throughout the process. Many thanks!...
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Dec 04, 2019
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Thank you Anne! ...
Dec 04,2019
Dec 04,2019
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A long term leak in the bathroom caused the joists to rot requiring extensive repair work in both the bathroom and adjacent kitchen. Tommy dealt with the insurance claim, kept the tenants happy, and me informed at every step. When the insurers initially refused to ...
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Dec 04, 2019
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Hi Vivienne, when a leak is not visible, as in this case it can cause a terrible amount of damage. I am glad that Tommy was able to persist with your case to ensure that you were dealt with fairly by your insurance company. Thanks for taking the time to leave the review. ...
Nov 29,2019
Nov 29,2019
0
people found
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I have a particularly antiquated water heating system, which involves an electric immersion tank, which serves no central heating heaters. The residence also has no gas supply. To make matters worse, the immersion tank was not insulated. I have made no attempt to allow the ...
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Dec 04, 2019
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Thanks Robert for leaving such a great review for Lisa. She really tries hard to look after both her tenants and her Landlords. Sometimes it’s hard to get big jobs done when they are expensive but I am glad she got this organised for you. ...
Nov 28,2019
Nov 28,2019
0
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We are current tenants of Arden and could not be happier with our experience so far. Lisa is a fantastic agent and we would certainly recommend Arden as an agency....
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Nov 28, 2019
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Thank you so much for such a great review! ...
Nov 27,2019
Nov 27,2019
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Good service from the beginning, we are quite happy with the service that they oferred us. Really professional, every time we had an issue they solved it in a timely manner.
Our particular thanks to Malcolm Brown for his attention during the entire tenancy....
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Nov 27, 2019
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Thanks Arkaitz, that is great to hear! ...
Nov 20,2019
Nov 20,2019
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Everything was great during the take over of the property at the start and the end with a very professional approach, however when it came to the actual management, we sometimes did receive a response and sometimes not. Unfortunately this resulted in handing over the ...
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Dec 05, 2019
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Hi Lenka,
I am really sorry that you have only give us a 3 star review, that is very disappointing for us. Of the issues you raised, as you know the light was repaired a few months ago and we were not aware that it had stopped working again until you were discussing check out with Duncan. This has now been rectified. The window which you mentioned does not open but it is one of 4 in the bay windowed living room. All of the others are in good working order providing adequate ventilation and m ...
Nov 11,2019
Nov 11,2019
0
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I have been with Arden Property Management for a number of years and have always found them to be both professional and very knowledgeable. They have excellent contractor contacts and have built great relations with my tenants. They have always endeavoured to be as helpful ...
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Nov 04,2019
Nov 04,2019
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I had a very good experience with Arden property. Having had trouble previously with a local letting agency in Edinburgh, Arden was the complete opposite. Malcolm, our property manager was extremely helpful with any problems we had and answered all queries promptly. I would happily ...
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Nov 06, 2019
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Hi Ewan, That is great to hear, we try our best to look after our tenants and make sure they have happy tenancies. Thanks! ...
Nov 02,2019
Nov 02,2019
0
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Great agents who go above and beyond!
Myself and my partner rented a flat with Arden Property Management for 1.5 years. We unfortunately had several issues with our landlord, and although they represented the landlord, they explained they also had a duty of care to take ...
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Nov 06, 2019
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Thanks Ruth for taking the time to leave this review, I am glad that we were able to help you through a difficult period which you were very patient with. ...
Oct 23,2019
Oct 23,2019
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Lisa's customer service, attention to detail, helpfulness and communication has been first class. Property reports have been comprehensive and solutions offered and arranged for any issues.
Thank you Lisa...
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Nov 06, 2019
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Thanks so much for taking the time to leave this review Ally, much appreciated! ...
Sep 27,2019
Sep 27,2019
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Duncan has been very helpful and upfront which I my experience in dealing with estate agents is very rare. No complaints, five stars!...
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Sep 20,2019
Sep 20,2019
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I had a smooth experience with Arden Property Management over the last year. They provided solutions to anything that came up and with a friendly approach, which is all I could ask....
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Sep 17,2019
Sep 17,2019
1
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Arden Property Management have provided an excellent service - Malcolm is a pleasure to work with and really goes the extra mile to answer all queries very helpfully. Highly recommended....
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Jul 19,2019
Jul 19,2019
2
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Malcolm and the Arden team have been amazing ! Sorted everything smoothly no issues. Would definitely recommend Arden property management....
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Jul 05,2019
Jul 05,2019
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These guys are pathetic - rude and unprofessional - avoid at all costs.
Make sure to take photos of everything and clean your flat with a magnifying glass. They will find any petty excuse to take your deposit away...
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Oct 16, 2019
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Hi Tom, you left the property dirty and so we had to get a cleaner so that the place is in good condition for the next tenant, as it was when you moved in. Your attempts to blackmail us into not having this done by threatening to leave a bad review were pointless as this is something which we have to do and it is quite unfair that you have reacted like this. ...
Jun 21,2019
Jun 21,2019
1
people found
this helpful
this helpful
We have used Arden for a number of years to manage our flat in Edinburgh. This had been our primary residence before work took me away from the city. I have been impressed by Arden. Their attention to detail and commitment has been excellent. They ...
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Oct 16, 2019
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Thanks Gavin, it has been a pleasure working for you! ...
May 24,2019
May 24,2019
1
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Duncan has provided excellent service in the management of my property and is always swift to respond with any queries I have, providing clear updates by phone or email. Overall I have been very satisfied with the service I have received from Arden....
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Oct 01,2018
Oct 01,2018
1
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I have rented a flat using this agency and it was a really good experience! Gareth was geat throughtout my whole occupancy! He waited me in the flat, gave me the keys with a detailed explanation, he always answered quickly to my emails and he ...
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Oct 04, 2018
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Thank you so much for your kind comments and also for taking the time to leave a review. I am so glad that you have been looked after so well. ...
Sep 28,2018
Sep 28,2018
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Everyone I spoke to, whether over the phone or in person, was very helpful, efficient, and understanding. Unfortunately, I know this because I was ringing maintenance almost every day.
There were 8 of us in the flat we rented and over the month:
- The toilet ...
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Comment on agent fees
Reasonable
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Sep 29, 2018
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I am really sorry that you had so much trouble in the flat. Unfortunately sometimes lots of things to go wrong at once. The property was tenanted with students prior to your stay and none of these issues were apparent during their tenancy. As you said we got everything fixed as quickly as we could and our staff were friendly and helpful. The repairs email goes into the maintenance managers inbox and he did get back to you. Further more we are open 6 days per week from 8am until 5.30pm throug ...
Sep 10,2018
Sep 10,2018
1
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this helpful
Tommy assisted with tenant liaison and access on a protracted roof repair that took a number of months to resolve owing to protected birds and complications with sourcing leaks.
He was fast, efficient and helpful in relaying the issues to the tenants and sharing the ...
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Sep 10, 2018
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Thank you for that. Yes this was quite a long drawn out repair which has now finally been resolved. ...
Sep 05,2018
Sep 05,2018
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Thank you for all your professional help and care over the last 10+ years, and especially at the moment in helping us locate a new property!...
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Sep 11, 2018
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Thanks for leaving this comment. Hopefully we will find a new flat for you soon! ...
“Lisa has looked after the renting of my flat for. many years as I live overseas I have to rely on the service form ArdenN/Lisa they are amazing...”
Sep 03,2018
Sep 03,2018
0
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I cant thank Lisa enough for all the help and guidance she has shown me over the years with my rental flat....
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Comment on agent fees
This agent has gone above and beyond with the renting of my flat and with helping me to re donate and refurbish my flat whilst I live overseas.
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Sep 04, 2018
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Thanks Jon ...
Aug 31,2018
Aug 31,2018
0
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I would thoroughly recommend Arden Property Management.
Malcom Brown is helpful, very professional and honest Senior Property Manager.
It is always easy to contact him, he reacts quickly and effectively....
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Comment on agent fees
good
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Sep 04, 2018
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Thank you Irek, it is lovely to hear such positive feedback about our staff. ...
“Lisa is excellent at communicating and getting things done. She is very prompt with almost everything, very happy to have Lisa as my point of contact....”
Aug 30,2018
Aug 30,2018
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Lisa is excellent at communicating and getting things done. She is very prompt with almost everything, very happy to have Lisa as my point of contact. I would recommend 5 stars....
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Aug 30, 2018
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Thank you Shilpa ...
Aug 29,2018
Aug 29,2018
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Recovered outstanding rent sometime after the tenant had vacated. The process was lengthy but successful in the end. John Lau was particularly helpful in speedily concluding the matter once the final monies were received....
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Comment on agent fees
As expected.
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Aug 30, 2018
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Thanks for this comment. Yes it was a long drawn out process but happy that we did manage to recover the outstanding amount. ...
Aug 28,2018
Aug 28,2018
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I'm very happy with the service provided by Arden Property. Everything went very smoothly with renting a property. Malcolm has been very quick to return calls or emails.
Top notch! Very happy!...
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Comment on agent fees
We were happy with the rental price of the property.
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Aug 28,2018
Aug 28,2018
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The title of my review says it all, Malcolm is attentive, fast and efficient at dealing with any matters I raise or as far as I am aware any matters raised by the tenants. I sought a no hassle Landlord deal with Ardent and with ...
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Comment on agent fees
Agents fees are not cheap but I am a great believer in you get what you pay for so I accept them and after all they were explained up front so it would be churlish to complain about them afterwards.
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Aug 29, 2018
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Thank you so much for leaving your review! ...
Aug 27,2018
Aug 27,2018
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I've been with Arden for several years. For me its all about consistent good service. That includes advising me, undertaking what I ask and keeping me informed. As it happen they are nice people too. Altogether making letting as stress free as it can be.
...
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Comment on agent fees
They are the industry standard based on my checking
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Aug 27, 2018
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Thanks Fred, it's a pleasure working for you! ...
Aug 27,2018
Aug 27,2018
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Arden Property management (we were in touch with Erin Waugh for the most part) were always available for any questions we had about the booking. They were always friendly and professional....
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Aug 27, 2018
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Thanks Dan, it's great to hear you have been so well looked after. ...
Aug 27,2018
Aug 27,2018
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Always pleasant, easy to contact and gets back to you in due course. Real pleasure to deal with. Great agent. Thanks....
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Comment on agent fees
Average for market
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Aug 28, 2018
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Thanks Jason, good to hear ...
Malcolm
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Lisa
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Duncan
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Erin
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Tommy
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Gareth
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
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Last updated at 1:47 PM 14/06/2018 by Catriona Waugh
Best Letting Agent in EH10 
Best Letting Agent in EH10 
Best Letting Agent in EH10 
