Symonds & Sampson
Blandford Forum, DT11
1/5, 2 reviews
0% recommended
0% sales valuation accuracy
100% sales fee satisfaction

“Extremely unprofessional and resulted in me being charged in excess of £300...”

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Nov 20,2019
Minithumbdown
By: 'James Goacher'
Nov 20,2019
0 people found
this helpful
Over the past 6 months of renting a property through S&S I have encountered numerous problems.
Let's start with the viewing; Rachel was kind and semi professional although she was 10 mins late to the viewing and was answering work related calls whilst showing us round.

3-6 months later we are having issues with being billed for business rates on our residential property and paying in excess of £300 in charges by these suppliers. I called S&S and asked why nothing was mentioned at the start of the tenancy. I called the office and asked for a call back because Rachel never seems to be around and can be quite difficult to get hold of, about the matter and I'm met with how it is not her responsibility and all I [Rachel] do it change the bills to your [me] name. To which I asked when the company names 'opus' and 'water2business' were listed did she not think to at least notify myself as these are business only suppliers, surely she would have known that as they deal with commercial properties also. In response I am met with a 10 minute shouting match. This shouting was extremely unprofessional and for most of it I couldn't get a word in. In the end she accepted no responsibility and was very quick to pass the blame on to anyone other than herself.

Levi is the most professional of the two I have had to deal with, she is fairly kind and very professional on the phone, the only issue is she has no idea what is going on and struggles to answer even the most basic question regarding the property.
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Opening Hours
Address

Symonds & Sampson
21 Salisbury Street
Blandford Forum
Dorset
DT11 7AU
01258 452670

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 0% 100% £315,000 £315,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
0 0 0 1 0 0 0 1 0 0
Areas covered
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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“Extremely unprofessional and resulted in me being charged in excess of £300...”

Share on :
Nov 20,2019
Minithumbdown
By: 'James Goacher'
Nov 20,2019
0 people found
this helpful
Over the past 6 months of renting a property through S&S I have encountered numerous problems. Let's start with the viewing; Rachel was kind and semi professional although she was 10 mins late to the viewing and was answering work related calls whilst showing us round. 3...
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“Repeatedly failed to return calls. We arranged a second viewing ......”

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May 27,2015
Minithumbdown
By: 'Victim of very poor service'
May 27,2015
3 people found
this helpful
Repeatedly failed to return calls. We arranged a second viewing planning to make an offer but were told person accompanying us could not discuss money. No follow up call. We rang, no call back- took 3 weeks to make an offer. Given information by agent which ...
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By: Haycock
Aug 16, 2019
View all comments (1)
Well what can I say very disappointing . They did really don’t put any effort in to selling your house. The guy said he would send email to me how the house was doing. Waited two weeks nothing . They never asked me if I would like to see any property they had on the market to see I would like it. Where the get up and go ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

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