98% sales valuation accuracy
97% sales fee satisfaction
87% lettings valuation accuracy
90% lettings fee satisfaction
Oct 11,2019
Oct 11,2019
1
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Please, Do Not rent from this Agent!
We moved into our rented property at the beginning of August, on viewing the property twice, we gave the viewing agent a list of things we wanted put right, prior to us signing the contract, these things being, mould on the Bathroom and Bedroom ceiling, Nicotine Stains throughout (supposedly a non smoking property), skirting boards replaced (where they had been snapped off of the wall, and the carpets and house cleaned, and fumigated (due to a dog at a no pet property), and wallpaper stuck back up, where it was starting to peel from the wall! So nothimg out of the ordinary!
We were assured that Bradleys would ensure these things were put right! So weeks go by, we heard nothing, I called, and had an aggressive lady tell me that it was our fault it was taking too long, as they hadn't heard back from our Guarantor, I asked why they hadn't informed me of this, and was told it was my responsibility to chase, not theirs! So I got the Guarantor sorted within the hour! On calling back, I asked if the issues we had raised had been sorted, and was assured "if you've raised them, of course they are being sorted" we were then asked if we would be moving in the next week, I explained that we hadn't given our notice on the property we were in, as wasn't going to risk being homeless with 3 children! We were then told that the Landlord wasn't happy that we would be another month, and that if we didn't move in sooner, we would lose our holding deposit, and it would be let to someone else, so not knowing the law, nor wanting to be in hot water, we borrowed money, to move in sooner, as had to pay the rent on our then home!
On going to give in the contract, and collect our keys, the Manager refused to give my husband the Inventry, until he'd signed the Contract, as is "company policy" apparently! So, on receiving the inventry, my husband saw that not one of the jobs had been put right, and on top of that, the property was listed as dirty in every room, and that curtains and blinds were mouldy! On questioning this, the managers response was "well, I can't comment, as haven't seen the property, and the landlord is 78, so pretty past it, but look at it this way, at least you won't have to clean when you move out, and if it's not up to standards, then just decorate" ! We had a removal company booked for that day, and cancelling would have lost us money, we couldn't afford to lose, so I had to take my family to a filthy home, to clean what I could, before the removal guys arrived! On enterring the property, the smell of damp dog hit immediately, the place was disgusting, there was more mould than before, the garden covered in weeds, and no electricity, and debt on the meters, we would of had to top over £50, before we had any power, £50 that we didn't have, so we had to call out an engineer from the energy company to manually put money on and clear the debt, he couldn't come until midnight! so I couldn't even hoover!
Anyway, 2 days later, water started pouring down our kitchen wall, turned out that tiles were falling off the wall in the shower, causing the water! The toilet also was tempremental, only flushing around one time in 5 flushes We were told someone would be out to fix it 2 days later, and not to use it in the mean time, no problem, it's only a couple of days hey! So 2 men came out, and said it would need to be retiled, and someone else would be in touch! Long story short, the toilet packed up flushing altogether, and we ended up having to wait over 3.5 weeks for it to be fixed! When the plumber eventually came to fix it, he told me that he'd been called into the property a few months prior, but had been told no to sorting the problem, so Bradleys were well aware if the issues, before letting to us!
I'd had enough by now, so emailed their head office with all of the issues, I stated that renting to us with visible mould was illegal, and that we would be happy to put all the issues right, treat the mould, repaint nicotine ceilings, and redecorate where wallpaper was literally peeling from walls, if the landlord financed it ,I waited, and waited, for a lady to email back, and say that I had stated I was happy to wait for the bathroom to be sorted (I was, as called on a Sunday, and told noone was about til the mon, so I was happy, to wait a couple of days, not almost a month), the next thing she said was, that yes, they were aware of the issues, and had raised them to the landlord, who hadn't responded (yet they could contact him in regards to our moving in date) and that as I couldn't prove that we had been told the issues raised would be put right, or that the manager said what we claimed, they had to treat it as if we weren't assured they'd be put right, and that the manager hadn't said what he did! As for the smell of dog, they argued that there had been no dog at the property! They then went on to say that by asking for the landlord to pay to put things right, that we were wanting financial gain, and that was an issue we would have to put to the Landlord, not them! So I responded, asking why they saw fit to rent a property, when they knew it had so many problems, instead of refusing to let it, until it was bought up to standard,I said that our intention was not to gain anything financially, but to have a home that reflected the £700 we pay to live here, and that there certainly was a dog, as we had viewed twice, and a dog was under the stairs in a crate both times! They declimed to respond! So now 2 months later, we are paying a lot of money to live in a mouldy, smelly hovel! We've had to pay to have the property fumigated, and have the carpets cleaned, more and more paper is peeling from the walls, and the stink of Dog, despite cleaning, and having carpets done, is still prominent! We are Gutted, and will never, ever rent from Bradleys again!
I will say however, the Maintenance team are fantastic, understanding and as helpful as they can be, with Bradleys tying their hands! And the Workmen that came out were efficient and friendly!
We moved into our rented property at the beginning of August, on viewing the property twice, we gave the viewing agent a list of things we wanted put right, prior to us signing the contract, these things being, mould on the Bathroom and Bedroom ceiling, Nicotine Stains throughout (supposedly a non smoking property), skirting boards replaced (where they had been snapped off of the wall, and the carpets and house cleaned, and fumigated (due to a dog at a no pet property), and wallpaper stuck back up, where it was starting to peel from the wall! So nothimg out of the ordinary!
We were assured that Bradleys would ensure these things were put right! So weeks go by, we heard nothing, I called, and had an aggressive lady tell me that it was our fault it was taking too long, as they hadn't heard back from our Guarantor, I asked why they hadn't informed me of this, and was told it was my responsibility to chase, not theirs! So I got the Guarantor sorted within the hour! On calling back, I asked if the issues we had raised had been sorted, and was assured "if you've raised them, of course they are being sorted" we were then asked if we would be moving in the next week, I explained that we hadn't given our notice on the property we were in, as wasn't going to risk being homeless with 3 children! We were then told that the Landlord wasn't happy that we would be another month, and that if we didn't move in sooner, we would lose our holding deposit, and it would be let to someone else, so not knowing the law, nor wanting to be in hot water, we borrowed money, to move in sooner, as had to pay the rent on our then home!
On going to give in the contract, and collect our keys, the Manager refused to give my husband the Inventry, until he'd signed the Contract, as is "company policy" apparently! So, on receiving the inventry, my husband saw that not one of the jobs had been put right, and on top of that, the property was listed as dirty in every room, and that curtains and blinds were mouldy! On questioning this, the managers response was "well, I can't comment, as haven't seen the property, and the landlord is 78, so pretty past it, but look at it this way, at least you won't have to clean when you move out, and if it's not up to standards, then just decorate" ! We had a removal company booked for that day, and cancelling would have lost us money, we couldn't afford to lose, so I had to take my family to a filthy home, to clean what I could, before the removal guys arrived! On enterring the property, the smell of damp dog hit immediately, the place was disgusting, there was more mould than before, the garden covered in weeds, and no electricity, and debt on the meters, we would of had to top over £50, before we had any power, £50 that we didn't have, so we had to call out an engineer from the energy company to manually put money on and clear the debt, he couldn't come until midnight! so I couldn't even hoover!
Anyway, 2 days later, water started pouring down our kitchen wall, turned out that tiles were falling off the wall in the shower, causing the water! The toilet also was tempremental, only flushing around one time in 5 flushes We were told someone would be out to fix it 2 days later, and not to use it in the mean time, no problem, it's only a couple of days hey! So 2 men came out, and said it would need to be retiled, and someone else would be in touch! Long story short, the toilet packed up flushing altogether, and we ended up having to wait over 3.5 weeks for it to be fixed! When the plumber eventually came to fix it, he told me that he'd been called into the property a few months prior, but had been told no to sorting the problem, so Bradleys were well aware if the issues, before letting to us!
I'd had enough by now, so emailed their head office with all of the issues, I stated that renting to us with visible mould was illegal, and that we would be happy to put all the issues right, treat the mould, repaint nicotine ceilings, and redecorate where wallpaper was literally peeling from walls, if the landlord financed it ,I waited, and waited, for a lady to email back, and say that I had stated I was happy to wait for the bathroom to be sorted (I was, as called on a Sunday, and told noone was about til the mon, so I was happy, to wait a couple of days, not almost a month), the next thing she said was, that yes, they were aware of the issues, and had raised them to the landlord, who hadn't responded (yet they could contact him in regards to our moving in date) and that as I couldn't prove that we had been told the issues raised would be put right, or that the manager said what we claimed, they had to treat it as if we weren't assured they'd be put right, and that the manager hadn't said what he did! As for the smell of dog, they argued that there had been no dog at the property! They then went on to say that by asking for the landlord to pay to put things right, that we were wanting financial gain, and that was an issue we would have to put to the Landlord, not them! So I responded, asking why they saw fit to rent a property, when they knew it had so many problems, instead of refusing to let it, until it was bought up to standard,I said that our intention was not to gain anything financially, but to have a home that reflected the £700 we pay to live here, and that there certainly was a dog, as we had viewed twice, and a dog was under the stairs in a crate both times! They declimed to respond! So now 2 months later, we are paying a lot of money to live in a mouldy, smelly hovel! We've had to pay to have the property fumigated, and have the carpets cleaned, more and more paper is peeling from the walls, and the stink of Dog, despite cleaning, and having carpets done, is still prominent! We are Gutted, and will never, ever rent from Bradleys again!
I will say however, the Maintenance team are fantastic, understanding and as helpful as they can be, with Bradleys tying their hands! And the Workmen that came out were efficient and friendly!
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Oct 14, 2019
Dear Emma Louise Fogarty, I would like to say thank you for taking the time to write a detailed account of your experience. We pride ourselves on providing the very highest of customer service and it sounds like we may have fallen way short of our very high standards on this occasion. Without having looked into it yet, I wouldn't like to comment any further but we will certainly be doing so. As you have referred to, we can only carry out repairs that the Landlord has authorised but we are also trying to drive standards up, which hasn't happened on this occasion. It sounds like you may already be dealing with our Head Office regarding the matter but should that not be the case or that you wish to add anything, please email [email protected]. Thank you.
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Performance statistics
| Services | Valuation Accuracy | Fees Satisfaction | Min Price of property reviewed | Max Price of property reviewed |
|---|---|---|---|---|
| Sales | 98% | 97% | £53,000 | £597,500 |
| Lettings | 87% | 90% | £300 | £1,200 |
Review statistics
| From Landlords | From Tenants | From Vendors | From Buyers | Other | |||||
|---|---|---|---|---|---|---|---|---|---|
| 124 | 4 | 118 | 3 | 137 | 0 | 167 | 1 | 17 | 2 |
Areas covered
- PL1
- Plymouth
- PL2
- PL3
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- PL20
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May 13,2020
May 13,2020
1
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I have used Bradleys to help rent my properties several times over the last few years. They are always so easy to deal with and extremely efficient and helpful. This spring we were part way through the process of ending one tenancy and starting another ...
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Apr 01,2020
Apr 01,2020
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Feb 28,2020
Feb 28,2020
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Corey has been proper helpful, stayed later for viewings, booked us in last minute and always been on other end of Phone and made the experience so far nice and easy...
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Feb 26,2020
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The team were excellent sold two properties and achieved very good price .Nothing ever to much bother for them good company...
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Feb 25,2020
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The guys at Bradley's have been fantastic, during our search for an agent we met Lindsay and she was so helpful and filled us with confidence that Bradley's were the right choice. Lindsay and the guys kept in touch and gave us plenty of warning ...
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Nov 12,2019
Nov 12,2019
0
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Great communication. Friendly and speedy service from beginning to end. I would definitely recommend them and will use them again in future. Lindsay is a star....
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Oct 11,2019
Oct 11,2019
1
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Please, Do Not rent from this Agent!
We moved into our rented property at the beginning of August, on viewing the property twice, we gave the viewing agent a list of things we wanted put right, prior to us signing the contract, these things being, ...
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Oct 14, 2019
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Dear Emma Louise Fogarty, I would like to say thank you for taking the time to write a detailed account of your experience. We pride ourselves on providing the very highest of customer service and it sounds like we may have fallen way short of our very high standards on this occasion. Without having looked into it yet, I wouldn't like to comment any further but we will certainly be doing so. As you have referred to, we can only carry out repairs that the Landlord has authorised but we are also t ...
Aug 31,2019
Aug 31,2019
0
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Corey met with me and accompanied me on a viewing, first impressions are massive and he come across as bubbly and professional. Unfortunately the house of which was not of interest to my partner and me. But never the less Corey's time was appreciated....
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Aug 21,2019
Aug 21,2019
0
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Sold the house after other agents failed.
My house had been up for sale for 8 months with other agents in Plymouth. We were experience difficulties selling and were on the verge of giving up. I spoke to Matt at Bradley's and we agreed a marketing ...
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Aug 02,2019
Aug 02,2019
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Very happy with the whole sales process. We were kept fully informed throughout and the sales chasing department were right on the ball. We couldn’t have asked for a more pro-active bunch, from valuation right through to completion. Thanks to the whole team....
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Jul 12,2019
Jul 12,2019
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A stress free service from start to finish.
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Jun 06,2019
Jun 06,2019
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It was great to get regular updates of the purchase and know that someone else was just as committed to getting the transation complete. Thank you great service....
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Jun 05,2019
Jun 05,2019
0
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Karen from Bradley's central sales chase team provided great service for my house sale and purchase. I have always been kept up to date, and anything that was required from me, or my buyer, was chased up quick and effectively. This is a great service ...
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May 31,2019
May 31,2019
0
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Karen kept in contact throughout the process. She was very thorough and did a lot of leg work to bring the process to a successful end.
Always very friendly and professional....
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N/A
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May 29,2019
May 29,2019
0
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Corey has gone out of his way to provide me with all the information I've required whilst purchasing a property with Bradley's. From the first viewing to the day before we moved in Corey's expertise and professionalism have been excellent at every stage of the ...
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May 20,2019
May 20,2019
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David was really on it. He knew his stuff and was able to sell our property very swiftly. I was impressed....
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Comment on agent fees
Good price
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May 16,2019
May 16,2019
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Apr 30,2019
Apr 30,2019
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David went above and beyond to secure the purchase for us and we couldn't be more pleased. We would definitely recommend....
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Apr 29,2019
Apr 29,2019
0
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Excellent team , helped us through the sale of our home. All staff had excellent knowledge of the local market and kept us informed throughout....
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Comment on agent fees
Very good overall package.
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Apr 23,2019
Apr 23,2019
0
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We decided to sell via Bradleys, as we were looking to buy a property that they were marketing. We hoped this would make the whole process simpler, which it definitely did. We went for the all inclusive package which was good value and again helped ...
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Apr 18,2019
Apr 18,2019
0
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Dave has been in contact with us all the way from the moment in which we booked the appointment to the moment our offer was accepted. He rang back at the time he said he was gonna do it....
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Apr 18,2019
Apr 18,2019
0
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I have accepted an offer this morning on my house. David has been fantastic since my house has been on the market with Bradley's. He has kept me up to date with everything and got me the best possible price for my house. He has ...
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Comment on agent fees
Agents fees are about average
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Mar 25,2019
Mar 25,2019
0
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Very happy with the service from David, who has gone the extra mile for us to view the property, and always be available to answer our questions. He has been upfront and clear with us, and has evidently communicated very well with both parties to ...
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Mar 02,2019
Mar 02,2019
0
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From the very first telephone call to book a viewing David has been polite, efficient and extremely helpful. He didn't hesitate to alter our appointment time to later in the day to fit in with working schedules. The viewing was friendly and very informative, and ...
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No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.
Complaints Procedure
Bradleys is a Member of The Property Ombudsman's Scheme and aims to provide the highest standards of service to all our Customers. To ensure that your interests are safeguarded, an Internal Complaints Procedure has been implemented. This provides for the matter to be dealt with internally by the Office Manager or the Department Head. In the event that we are not able to deal with the matter to our mutual satisfaction after following our Internal Complaints Procedure you may refer your complaint in writing to the Property Ombudsman.
If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
Last updated at 10:20 AM 26/09/2016 by Bradleys Estate Agents - Manna
If you believe you have a complaint, please write in the first instance to the Office Manager or the Department Head at the address of the relevant office.
Your complaint will be acknowledged within 3 working days, investigated thoroughly in accordance with the established in-house Procedures, and a reply sent to you within 21 working days of receipt of your letter.
If you are not satisfied with the outcome of the initial investigation, you are provided with a further opportunity to have the complaint reviewed by our Managing Director at the address given below:
Mr Chris Baxter MNAEA
Bradleys Group Head Office
7 Stevenstone Road
Exmouth
Devon
EX8 2EP
