“Poor communication and maintenance...”
1 Star Review
Jun 18,2019
By:
'Tenant'
Jun 18,2019
Branch: Birmingham, 20-24 High Street
Services: Lettings (as a Tenant)
Rent PCM: £525
Would you recommend?: No
Postcode: B13
Branch: Birmingham, 20-24 High Street
Lettings (as a Tenant)
Rent PCM: £525
Postcode: B13
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Before I moved into my flat, communication was slow and it was difficult to find out whether I'd actually be able to live in the flat or not. When I moved in the flat was extremely dirty and I had to spend a long time cleaning it before I could unpack. There were consistent maintenance problems throughout my tenancy which I reported early on but that remained for the entire duration (they would have been causing serious damage to the building - take note, landlords). On moving out, I cleaned the flat to a much higher standard than when I moved in, but they still tried to charge me for tiny amounts of cleaning (I've never previously been charged for cleaning as a sole tenant). I gave up and paid because they were also withholding overpaid rent along with my deposit. The only good thing about them was that their disorganisation meant they forgot to charge me the £60 6-monthly tenancy renewal fee on my contract.
Comment on agent fees
No worse than other agencies. They wanted to charge me £60 every six months for a contract renewal but forgot.
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