Ryder and Dutton do what any agent would do. We are still in the process of our sale and are also using the solicitor they recommended. Several points - firstly we have not really been updated regularly and the solicitors claim that the process can be monitored online is incorrect as this facility does not exist. Secondly our property guarantees and work certificates were not passed by them to the solicitor causing needless delays - also on that note the solicitor wrote a letter to us asking for these documents even though we had clearly stated they were with the agents. We havent heard anything from Ryder and Dutton since agreeing the sale six weeks ago and done lots of running around, made lots of phone calls chasing documents and sent numerous emails. Do I believe estate agents earn their fee - no but then they fulfill a necessary role.