Pretty poor overall. The agents never, EVER call back when they say they will, and rarely call back at all. They ignore all initial calls regarding any issue and always have to be chased up. To be fair they usually get round to things eventually but it takes several phone calls for them to even begin the process, which can then take weeks of badgering. They seem to have no record of my phone number despite a lengthy tenancy with them. Cleatly not interested in dealing with tenant\'s issues.
On occasion they have sanctioned workmen to enter the property without informing me, leading me to believe an intruder has entered the propery.
On occasion the agents have been incredibly rude. Very unprofessional. I would not recommend them.
What agent could do to change your mind?
Customer service training.
Communication skills training
Show basic interest in tenants issues.
More professional service