“Good service, bad accommodation...”
2 Star Review
Sep 28,2018
By:
'Amelia'
Sep 28,2018
Branch: Edinburgh, 43 Morningside Road
Services: Holiday rental
Would you recommend?: No
Postcode: EH3
Branch: Edinburgh, 43 Morningside Road
Holiday rental
Postcode: EH3
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Everyone I spoke to, whether over the phone or in person, was very helpful, efficient, and understanding. Unfortunately, I know this because I was ringing maintenance almost every day.
There were 8 of us in the flat we rented and over the month:
- The toilet broke
- The shower flooded
- The hall light went off and replacement took several days
- The doorknob fell off the bathroom door (so we had to claw it open with our fingernails
- The living room blind fell down (but we were able to fix it ourselves
- The door deadlocked us out from the outside
Whilst over the phone people were very helpful, even out of hours, the maintenance email given gave no reply over the whole month so we had to wait til the short opening hours to call the office (which is difficult prioritising this over a daily mid-afternoon show at the fringe).
We got the property very reasonably priced for how late we left booking, but now we see why! Our advice is to book early as the cheaper places have reason to be.
Comment on agent fees
Reasonable
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