Burnside, Glasgow, G73
4.9/5, 170 reviews
98% recommended
96% sales valuation accuracy
98% sales fee satisfaction
Pacitti Jones | Solicitors, Estate Agents & Mortgage Consultants | Glasgow & Stirling

“Felt very comfortable with everything ! Smooth so far...”

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Aug 31,2018
Minithumbup
Paul
Lynne
By: 'Grant'
Aug 31,2018
0 people found
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Paul made us feel very positive in the sale of the flat and we were very positive with the outcome . A very comfortable transaction
Comment on agent fees
Average
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Opening Hours
Address

Pacitti Jones
218 Stonelaw Road
Burnside,Glasgow
City of Glasgow
G73 3SA
0141 647 3322

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 96% 98% £27,500 £398,000
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 0 0 161 1 2 0 2 3
Areas covered
  • Castlemilk
  • Croftfoot
  • Burnside
  • Blantyre
  • Uddingston
  • South Lanarkshire
  • Bothwell
  • Rutherglen
  • Cambuslang
  • Kings Park
  • Toryglen
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales
Latest Properties

No Properties

Images & Videos

“Right from the initial telephone call to thei......”

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Nov 15,2019
Minithumbup
By: 'Robert Mclean'
Nov 15,2019
0 people found
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Right from the initial telephone call to their office and all subsequent discussions, emails etc everything was carried out in a professional manner with a friendly, knowledgeable undertone. Perfect...
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“I am very satisfied with the service and sale......”

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Nov 04,2019
Minithumbup
Paul
Megan
By: 'Nita Bonoo'
Nov 04,2019
0 people found
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I am very satisfied with the service and salesprocess of Pacitti Jones from the beginning till the end. The entire staff was clear, patient and informed me well in my questions. I am really happy with the fast sale and guidance of Pacitti Jones. My ...
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“Kept in the loop at all times. Friendly and h......”

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Nov 04,2019
Minithumbup
Paul
Julie
By: 'Robert Brown'
Nov 04,2019
0 people found
this helpful
Kept in the loop at all times. Friendly and honest . Would be my first choice every time. Highly recommended....
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“Highly recommended!All staff who have helpe......”

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Oct 25,2019
Minithumbup
Paul
Julie
By: 'Emma Juskowiak'
Oct 25,2019
0 people found
this helpful
Highly recommended! All staff who have helped us at Pacitti Jones have been extremely helpful and professional. We are delighted with the help we have received in what has been a very difficult process. Having had an offer accepted on a property Pacitti Jones were ...
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“Friendly, supportive and enthusiastic service throughout sales process...”

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Oct 25,2019
Minithumbup
Julie
By: 'Lynne Swan'
Oct 25,2019
0 people found
this helpful
Julie was allocated as the agent to sell our 2-bed flat and provided an excellent service from the moment we began marketing until an offer was accepted some months later. Julie was professional and friendly throughout but also honest and realistic when discussing possible reasons ...
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“Great service....”

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Oct 24,2019
Minithumbup
Paul
By: 'Karen Stewart'
Oct 24,2019
0 people found
this helpful
From the beginning of selling my property, with advice from the valuer - Paul McTamney - I felt very confident in using Pacitti Jones. He came across as professional and realistic as to how the sale would be conducted. This was my first time at ...
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“Very helpful and professional staff. Loved th......”

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Oct 17,2019
Minithumbup
Lynne
Paul
By: 'Shirley Curle'
Oct 17,2019
0 people found
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Very helpful and professional staff. Loved the access to the site to inform me about viewings and feedback. Would recommend to friends and family...
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“Great company to work with....”

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Oct 17,2019
Minithumbup
Paul
By: 'Brian Barlow'
Oct 17,2019
0 people found
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Great people who care and keep you updated all the way. Calls every day and the online portal is superb. Helped us keep track of everything....
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“An excellent experience...”

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Oct 16,2019
Minithumbup
Paul
Megan
By: 'John Muir'
Oct 16,2019
0 people found
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A thoroughly excellent and professional service from all staff involved with our sale. Quality of photographs and schedule was again excellent. Thank you Megan, Lynne & Paul....
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“Property sale...”

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Sep 27,2019
Minithumbup
Julie
Paul
By: 'James Oneill'
Sep 27,2019
0 people found
this helpful
I have had an exceptional service from Pacitti Jones burnside office especailly Julie Graham who kept me up to date every step of the they they sold my property and also taken care of all the legal work I cant thank Julie and all the ...
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“5 Star Service...”

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Sep 17,2019
Minithumbup
Julie
Lynne
By: 'Tracey Clark'
Sep 17,2019
0 people found
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Excellent service with great communication. I found the office staff to be very helpful throughout the whole process, I was kept well informed at all times. The dashboard was a very helpful tool aswell, would highly recommend Pacitti Jones Burnside....
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Comment on agent fees
Standard fees
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“Great service from the team at Pacitti Jones ......”

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Sep 16,2019
Minithumbup
Paul
Megan
By: 'Alison Brown'
Sep 16,2019
0 people found
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Great service from the team at Pacitti Jones Burnside! Seamless and hassle free! Thanks to Paul and Megan in particular!...
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“Highly Recommended...”

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Sep 13,2019
Minithumbup
By: 'bcmpayne'
Sep 13,2019
1 people found
this helpful
Thoroughly professional organisation that delivered a 1st class service. My sales negotiator (Megan) provided continuous feedback and was always available to offer advice and clarity which eased the pressures of selling. The team at the Burnside Branch were extremely helpful and gave me the impression ...
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“A great experience from start to finish. I wo......”

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Aug 22,2019
Minithumbup
Julie
Paul
By: 'Mr Andrew Caldwell'
Aug 22,2019
0 people found
this helpful
A great experience from start to finish. I would highly recommend Pacitti Jones, Burnside. In particular, I found their online web portal very helpful, easy to use and convenient....
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“Julie and the team at Pacitti Jones far excee......”

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Aug 22,2019
Minithumbup
Paul
Julie
By: 'Danielle Sharkey'
Aug 22,2019
0 people found
this helpful
Julie and the team at Pacitti Jones far exceeded our expectations. They arranged viewings on a daily basis for our property which sold within 2 weeks of it going on the market. The client portal where I could keep track of viewings was invaluable and took ...
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“I am very happy with the service and the timl......”

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Aug 21,2019
Minithumbup
Lynne
Julie
By: 'linda macpherson'
Aug 21,2019
0 people found
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I am very happy with the service and the timly manner my flat was sold. I would use your services again and would recommend to anyone selling or buyinf. Thank you....
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“Happy with the service received. Nothing was ......”

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Aug 17,2019
Minithumbup
Julie
By: 'Laura McDaid'
Aug 17,2019
0 people found
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Happy with the service received. Nothing was too much trouble, phone calls were returned promptly, good advice provided, felt Julie was happy to talk through our thoughts. Thanks for everything....
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“Brilliant service - cannot praise them highly......”

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Jul 24,2019
Minithumbup
Lynne
Megan
By: 'Carole Grant'
Jul 24,2019
0 people found
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Brilliant service - cannot praise them highly enough for the caring way they dealt with the family through what was a stressful time....
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“Sale of property in Cambuslang...”

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Jul 11,2019
Minithumbup
By: 'Neil Stewart'
Jul 11,2019
0 people found
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One issue at the start of the process but it was quickly resolved with no detrimental effect on the sale. Thereafter very good with Megan , the Sales Negotiator, who was professional but friendly....
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“Fantastic service, from initial valuation, to......”

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Jul 04,2019
Minithumbup
Julie
By: 'Helen Alexander Wood'
Jul 04,2019
0 people found
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Fantastic service, from initial valuation, to house going under offer, I was well informed of everything, and all this was done in just 14 days, great teamwork....
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“Thanks to the Team at Pacitti Jones Burnside.......”

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Jun 24,2019
Minithumbup
Julie
Paul
By: 'Karen Speake'
Jun 24,2019
0 people found
this helpful
Thanks to the Team at Pacitti Jones Burnside. The marketing and sale of the house has been quick and efficient. We were kept informed at every step of the process. The team are very friendly and helpful...
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“sale...”

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Jun 06,2019
Minithumbup
Lynne
Paul
By: 'gordon'
Jun 06,2019
0 people found
this helpful
both members of staff did an excellent and professional job in the surveying and selling of the property, in fact all the staff in the office were very helpful with advice ,I thank you all...
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Comment on agent fees
good
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“Excellent service....”

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Jun 05,2019
Minithumbup
Paul
Julie
By: 'Charles Delaney'
Jun 05,2019
0 people found
this helpful
Paul McTamney is a personable and professional individual. I was impressed by the service I received from him and his team in Pacitti Jones , Burnside. Absolutely fist class service! Julie Graham is an extremely friendly and professional individual who has excellent communication skills. Julie takes ...
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Comment on agent fees
Acceptable
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“Excellent...”

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May 22,2019
Minithumbup
Julie
Lynne
By: 'Blair'
May 22,2019
0 people found
this helpful
Not having sold a house for over 30 years we were unsure how to proceed but needn't have worried! Julie & Lynne were very professional and efficient. They kept us fully informed all the way through the sale process until completion. If we ever need to sale ...
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Comment on agent fees
Good - very happy with the fees.
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“Painless...”

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May 21,2019
Minithumbup
Julie
Paul
By: 'Sam'
May 21,2019
0 people found
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This was a painless and extremely easy process from start to finish. I found Paul and Julie to be excellent and both gave me great advice. All of the staff have been a pleasure to speak and work with. I would not hesitate to recommend ...
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“1st Class service...”

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May 16,2019
Minithumbup
Paul
Lynne
By: 'Stuart'
May 16,2019
0 people found
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Very knowledgeable and helpful in all aspect of our sale.Can recommend them to any prospective sellers .We could not be happier with the service provided....
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Comment on agent fees
Good in comparison to others
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“Excellent service from start to finish - very professional and had a great local knowledge of the local property market -...”

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May 14,2019
Minithumbup
Julie
Paul
By: 'Raymac'
May 14,2019
0 people found
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From first meeting with Paul the selling experience was very good and stress free. Julie was my contact during the marketing phase and she kept me fully informed at each step....
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Comment on agent fees
Very competitive
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“Sale of House...”

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May 02,2019
Minithumbup
Paul
Julie
By: 'Jean'
May 02,2019
0 people found
this helpful
We found the staff very professional, knowledgeable and helpful from the first phone call. The service has been excellent and we have found the staff to be well organised and efficient...
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Comment on agent fees
Fine
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Staff picture Julie
(100)
Staff picture Paul
(104)
Staff picture Lynne
(55)
No fees information available
Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 4:44 PM 10/03/2017 by allAgents

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Pacitti Jones

Branch - Burnside, Glasgow, G73