Pacitti Jones
4.9/5, 1050 reviews
98% recommended
97% sales valuation accuracy
99% sales fee satisfaction
88% lettings valuation accuracy
99% lettings fee satisfaction



Property Features

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2022 allAgents Estate & Letting Agents Awards


Performance Statistics
Services Valuation Fees Min Price of property reviewed Max Price of property reviewed
Sales 97% 99% £22,000 £11,010,000
Lettings 88% 99% £450 £800
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
17 0 4 0 789 14 48 0 167 11
Opening Hours
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
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Latest Properties

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“The team at Bishopbriggs were fantastic, as a......”

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Jun 28,2022
Minithumbup
Karen
Valerie
By: 'Katie'
Jun 28,2022
0 people found
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The team at Bishopbriggs were fantastic, as always. Plenty of communication while getting our property ready for the market and lots of updates from the team throughout. They made sure to keep us in the loop with every step and prioritised all of our needs. ...
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“As a nervous first time seller i couldn't hav......”

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Jun 28,2022
Minithumbup
Valerie
By: 'Catherine Black'
Jun 28,2022
0 people found
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As a nervous first time seller i couldn't have picked a better estate agents ( team) to look after me. kept me up to date on a daily basis Also legal team were helpful...
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“Thanks...”

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Jun 28,2022
Minithumbup
Gosia
By: 'Katie'
Jun 28,2022
0 people found
this helpful
Excellent service, good communication throughout and all staff were very helpful and friendly. Thank you especially to Donna Todd and also to Gosia Chylinska who helped me throughout the process as a first time buyer....
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“Great service - quick and efficient and Maxin......”

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Jun 22,2022
Minithumbup
Maxine
Martin
By: 'Mike'
Jun 22,2022
0 people found
this helpful
Great service - quick and efficient and Maxine kept me informed at every step. No issues at all. Would definitely recommend....
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“I can honestly say that the house sale (sold ......”

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Jun 17,2022
Minithumbup
Alana
By: 'Luke'
Jun 17,2022
0 people found
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I can honestly say that the house sale (sold in difficult circumstances) was carried out in an exemplary and professional manner. Donna and Alana were always available to update me and make sure I understood what was going on throughout the whole process, especially when ...
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“High level of service...”

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Jun 13,2022
Minithumbup
Dougal
By: 'Eleanor'
Jun 13,2022
0 people found
this helpful
We bought our house 16 years ago via Pacitti Jones and they were absolutely brilliant throughout that process. Since then we have remortgaged 3 (might be 4, I can't remember now!) times as each fixed rate finished and each time we have been delighted with the level of ...
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“Dougal is brilliant...”

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Jun 10,2022
Minithumbup
Dougal
By: 'Gabby'
Jun 10,2022
0 people found
this helpful
Dougal just helped us secure a better deal when remortgaging our property in Glasgow. This was our 2nd remortgage and he was extremely helpful in helping us figure out how to increase our LTV ratio and speak to the bank to get us a better ...
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“Very efficient in organising surveys etc etc ......”

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Jun 07,2022
Minithumbup
Beth
Colin
By: 'JYB Properties Ltd'
Jun 07,2022
0 people found
this helpful
Very efficient in organising surveys etc etc ... always contact you when required and respond in a timely manner with any questions....They also keep you updated on a regular basis. Agents are very friendly and informative. Thanks to all that we have been in contact ...
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“Super Shawlands...”

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Jun 06,2022
Minithumbup
Julie
Craig
By: 'Dawn Coull'
Jun 06,2022
0 people found
this helpful
All the staff at Pacitti Jones Shawlands were very helpful and made selling very easy. The online portal is fabulous for keeping track of viewings and feedback....
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“Shop sold 81 Whatriggs Road Kilmarnock...”

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Jun 03,2022
Minithumbup
Lorraine
By: 'Saber'
Jun 03,2022
0 people found
this helpful
The service given by Irim James Lisa and Lorraine was excellent even though there were ups and downs out with there control...
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“Valerie has been amazing, so supportive and r......”

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May 30,2022
Minithumbup
Valerie
Karen
By: 'Katie O'Neill'
May 30,2022
0 people found
this helpful
Valerie has been amazing, so supportive and reliable. The whole process was made a lot more manageable with her wealth of knowledge. Everyone at PJ Bishopbriggs have been brilliant, nothing is ever too much....
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“SUPERB!!First class service!!!!!from all at ......”

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May 27,2022
Minithumbup
Beth
Craig
By: 'Audrey'
May 27,2022
0 people found
this helpful
SUPERB!!First class service!!!!!from all at Pacitti Jones SHAWLANDS from start to finish so professional and Beth kept us well informed and would recommend then and would definitely use again.Thank you Audrey....
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“Fantastic team...”

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May 25,2022
Minithumbup
Mikki
By: 'William'
May 25,2022
0 people found
this helpful
I have had a relationship with the team for over 25 years. residentially I have bought and sold highly succesfully. As an investor landlord I have bought sold managed and developed via the team. I could not recommend these guys highly enough. Mikki has a fantastic ...
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“I always use Pacitti Jones. They are very pr......”

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May 20,2022
Minithumbup
By: 'Julie M'
May 20,2022
0 people found
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I always use Pacitti Jones. They are very professional, proactive and efficient. Nice personalised feel from the staff. Great communication from Tracey in helping my sale settle....
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“David was straight down to business fast fri......”

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May 20,2022
Minithumbup
David
By: 'James'
May 20,2022
0 people found
this helpful
David was straight down to business fast friendly efficient excellent communication didn't over promise but over deliverd , Alison on the legal side was a delight ,again excellent communication couldn't fault...
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“Maxine was excellent at keeping us up to date......”

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May 19,2022
Minithumbup
Maxine
By: 'weir'
May 19,2022
0 people found
this helpful
Maxine was excellent at keeping us up to date every step of the way. We had plenty of viewers and ended up with an good offer....
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“Highly recommended...”

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May 18,2022
Minithumbup
Maxine
By: 'Fiona'
May 18,2022
0 people found
this helpful
We sold our house within a week and managed to achieve a great price thanks to the efforts (not to mention the patience!) of Maxine and her colleagues, who guided us through every step of what could have been a very stressful process. Our property ...
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“Amazing service from the start with Lorraine ......”

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May 16,2022
Minithumbup
Martin
Lorraine
By: 'Lauren'
May 16,2022
0 people found
this helpful
Amazing service from the start with Lorraine submitting our offer for our purchase and then Maxine and Jennifer sorting out our property we had to sell. We also used the legal team to deal with our purchase and sale, Martin always kept us in the ...
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“Excellent customer service and app is so help......”

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May 14,2022
Minithumbup
Karen
Valerie
By: 'Catherine McInally'
May 14,2022
0 people found
this helpful
Excellent customer service and app is so helpful. As we were dealing with my mum’s estate it was very emotional but Karen and Valerie were very considerate and answered our questions sometimes before we thought to ask them....
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“Would highly recommend...”

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May 12,2022
Minithumbup
Julie
Karen
By: 'Stuart'
May 12,2022
0 people found
this helpful
Great firm to work with. Proactively sought out viewers and provided expert guidance. Would certainly recommend to any prospective property sellers...
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“Highly Recommended...”

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May 09,2022
Minithumbup
Dougal
By: 'Lynn McNally'
May 09,2022
0 people found
this helpful
Dougal was highly recommended to us from a friend and having worked together on securing our mortgage, I would happily recommend him to others. Dougal was always clear and efficient, ensuring the process ran smoothly. Thanks again!...
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“Very friendly approachable helpful staff. Not......”

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May 09,2022
Minithumbup
By: 'Natalie'
May 09,2022
0 people found
this helpful
Very friendly approachable helpful staff. Nothing was too much hassle. Explained everything in detail would recommend them to other people...
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“Excellent service from Colin,Julie and Karen ......”

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May 09,2022
Minithumbup
Karen
Julie
By: 'House sale'
May 09,2022
0 people found
this helpful
Excellent service from Colin,Julie and Karen answered all my queries, really friendly attitude would recommend to any potential buyers or sellers...
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“I have used RGM many times over the years and......”

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May 05,2022
Minithumbup
By: 'Pam Calder'
May 05,2022
0 people found
this helpful
I have used RGM many times over the years and their service is second to none. All the staff are pleasant and helpful, I highly recommend them. They kept me informed from start to finish and answered all of my questions regarding my property promptly....
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“Great Service...”

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May 04,2022
Minithumbup
Lesley-Anne
Morgan
By: 'Gail'
May 04,2022
0 people found
this helpful
Received excellent service from the staff at the Grangemouth office while selling a property recently. Special thanks to Lesley Anne, Morgan and Emma who all provided great advice and kept us up to date throughout the process....
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“Had the pleasure of dealing with Lesley-Anne ......”

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May 04,2022
Minithumbup
Lesley-Anne
By: 'Ian Ritchie'
May 04,2022
0 people found
this helpful
Had the pleasure of dealing with Lesley-Anne and her fantastic team at Grangemouth, everything they done from start to finish was a pleasure. They kept us up to date and informed with the sale of our house.. I can't recommend enough.....
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“Really happy with the service received. Const......”

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May 03,2022
Minithumbup
Beth
Craig
By: 'Scott'
May 03,2022
0 people found
this helpful
Really happy with the service received. Constant communication in terms of status of offers and advice regarding closing dates etc. Initial valuation quoted was accurate indication of offers received....
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“Paccitti Jones were effective and efficient i......”

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Apr 25,2022
Minithumbup
Gosia
Alison
By: 'Beth'
Apr 25,2022
0 people found
this helpful
Paccitti Jones were effective and efficient in assisting me with my property purchase. They were nice to work with and would highly recommend...
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“Supported throughout with very good communica......”

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Apr 21,2022
Minithumbdown
Maxine
Colin
By: 'Elisabeth Olbrich'
Apr 21,2022
0 people found
this helpful
Supported throughout with very good communication from both Lenzie and Kilsyth Offices. The Portal is an excellent feature and allows access to everything I needed. Everyone I dealt with was Professional, friendly and helpful. This helped make a stressful period easier as I could see ...
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“House sale...”

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Apr 20,2022
Minithumbup
Karen
Valerie
By: 'GRAEME'
Apr 20,2022
0 people found
this helpful
Really happy with the service provided. Kept informed of developments via staff atbthr PJ office and the easy to use customer portal. Karen and Valerie used their vast experience in property sales to assit us with decision making before going to market and during coirse ...
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Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

Our aim is to ensure that all of our clients are satisfied with everything that we do for them.

But we know that sometimes things don’t go as expected and we welcome feedback positive or negative so that we can improve our services and work out how to do things better in future.

If you have a complaint to make, please tell the person you have been in contact with that you are not happy with the service provided as soon as possible. You can do this in person, by telephone, by email or in writing. If they can deal with your complaint there and then, that is the quickest way to put things right.

If you are not happy with the response you receive, you should refer your complaint to the Manager responsible for that Branch or service. If you want to do this, we would ask that you set out your complaint in writing, either by e-mail or post. This will allow us to keep a formal record of your complaint and to understand the grounds of your complaint in more detail – which will help us to respond promptly. We endeavour to solve issues if and when they arise and setting out the objective or resolution that you would wish to see would be very helpful.

If the relevant Manger is unable to resolve your complaint to your satisfaction, they will usually refer it to the Chief Executive as a matter of course, but you can also ask them to do so.

Where a complaint is referred to the Chief Executive, he will review all the documentation relating to the service we have provided so far and all communications in either direction. He may involve and/or consult other senior personnel in Pacitti Jones who have no prior involvement in providing the service that is the subject of your complaint.

He will reply in writing directly to you, usually by e-mail but by post if you prefer.

We recognise that Alternative Dispute Resolution Regulations have implemented EU law to promote alternative dispute resolution as a means of redress for consumers in relation to unsatisfactory services. We have chosen not to adopt a named ADR provider and any concerns over services should be addressed to the Chief Executive who will consider with you the suitability of ADR.

If you are not satisfied with the findings of our review and you and we do not agree to use ADR then you can refer your complaint to an independent body. Pacitti Jones is regulated by a number of independent bodies including the Law Society of Scotland, the Council of Letting Agents and the Financial Conduct Authority. The nature of your complaint would determine which regulator is appropriate and we will advise you which body is relevant to your case should the need arise (Scottish Legal Complaints Commission is the single gateway for legal complaints).
Last updated at 2:29 PM 07/05/2019 by allAgents

Awards won by Pacitti Jones

Individual Branch Awards

Stirling, FK8

Glasgow, G11

Glasgow, G43

Glasgow, G73

East Kilbride, G74

Glasgow, G64

Glasgow, G66

Glasgow, G31


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Pacitti Jones