Pat Robson & Co Ltd
Jesmond, Newcastle upon Tyne, NE2
4/5, 131 reviews
78% recommended
100% sales valuation accuracy
100% sales fee satisfaction
100% lettings valuation accuracy
83% lettings fee satisfaction

“Excellent...”

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Aug 29,2018
Minithumbup
By: 'Ciara'
Aug 29,2018
0 people found
this helpful
My housemates and I had a lot of trouble with our last estate agent; moving to Pat Robson was a great decision. Any problem we had we could call Laura and she was always happy to help. No matter what was wrong with the house it was sorted very quickly.
Comment on agent fees
Bad
Was this helpful? Yes
By: Pat Robson & Co
Oct 04, 2018
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future

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Opening Hours
Address

Pat Robson & Co Ltd
20 Osborne Road
Jesmond,Newcastle upon Tyne
Tyne and Wear
NE2 2AD
0191 20 90 100

Performance statistics
Services Valuation Accuracy Fees Satisfaction Min Price of property reviewed Max Price of property reviewed
Sales 100% 100% £167,000 £275,000
Lettings 100% 83% £312 £3,328
Review statistics
From Landlords From Tenants From Vendors From Buyers Other
1 0 94 28 4 0 2 0 1 1
Areas covered
  • Newcastle-upon-Tyne & surrounding areas
Services offered
  • Sales
  • Lettings
  • Block Management
  • Surveys
  • Conveyancing
  • Mortgage Advice
Members of
NAEA ARLA TPOS Sales TPOS Lettings TPOS DPS
Latest Properties

No Properties

“Very attentive and helpful estate agents. Sen......”

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Oct 05,2019
Minithumbup
By: 'Gavin Christie'
Oct 05,2019
0 people found
this helpful
Very attentive and helpful estate agents. Sent help out quickly for any issues that came up. Would recommend to any people looking to rent....
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“Overall an easy and positive experience...”

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Oct 01,2019
Minithumbup
By: 'Tom Shaw'
Oct 01,2019
0 people found
this helpful
Overall an easy and positive experience in regards to letting two properties over my university studies. Laura Young was our property agent in my final year and I found her very helpful in the resolution of any problems we faced within the property. Having heard ...
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“Pat Robson we're brilliant...”

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Oct 01,2019
Minithumbup
By: 'James Straughan'
Oct 01,2019
0 people found
this helpful
Pat Robson we're brilliant from start to finish. If we ever had an issue it was resolved in a timely fashion....
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“Pat Robson were a great agency throughout our......”

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Oct 01,2019
Minithumbup
By: 'Emma Bhatti'
Oct 01,2019
1 people found
this helpful
Pat Robson were a great agency throughout our 1year tenancy. We always knew who to contact and where to go whenever something came up. Their communication was efficient and useful. Their website for reporting issues was simple and straightforward. Laura Young was looking after our ...
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“I've moved in as of recent and any issues we'......”

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Oct 01,2019
Minithumbup
By: 'Mai Byers'
Oct 01,2019
0 people found
this helpful
I've moved in as of recent and any issues we've had so far with the house have been rectified either on the day or as soon as possible. Any time me or any of my house mates have emailed Pat Robson Laura has responded instantly ...
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“Nice cooperation, quick to response and profe......”

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Sep 07,2019
Minithumbup
By: 'Abdulmajid Alanazi'
Sep 07,2019
0 people found
this helpful
Nice cooperation, quick to response and professional dealing from Amy Rodgers from Pat Robson & CO, having an excellent technical process in completing procedures such as contract signing, payment etc....
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“Professionality and helpfulness of the agent very much appreciated!...”

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Sep 04,2019
Minithumbup
By: 'Elisa Marazzi'
Sep 04,2019
0 people found
this helpful
I was positively impressed by this agency from the first email exchange: staff was really helpful with me asking advice on how to plan my viewings, since I was living in Italy and needed to find a flat during a very short stay in Newcastle. ...
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“Super friendly, helpful and sweet. An absolut......”

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Aug 28,2019
Minithumbup
By: 'Sukesha Bhate'
Aug 28,2019
0 people found
this helpful
Super friendly, helpful and sweet. An absolute pleasure to work with. Responded to all issues immediately, went above and beyond....
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“Pat Robson managed my last two tenancy agreem......”

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Jul 10,2019
Minithumbup
By: 'Carlos Rodriguez Garcia'
Jul 10,2019
0 people found
this helpful
Pat Robson managed my last two tenancy agreements in Newcastle. I had in general a very good experience with them: their staff is diligent, helpful and quite friendly. They helped me find a very nice apartment in a lovely central location such as Jesmond, guided ...
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By: Pat Robson & Co
Jul 31, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“We had a wonderful exprience with Pat Robson...”

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Jul 10,2019
Minithumbup
By: 'Dee Chaneva'
Jul 10,2019
0 people found
this helpful
We had a wonderful exprience with Pat Robson, very helpful and efficient. We were in a complex situation where a move was urgent due to construction issues with our own property and they were very helpful with providing sometimes up to 5/6 viewings a week! One ...
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By: Pat Robson & Co.
Jul 31, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Any issues in the property were resolved very......”

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Jul 03,2019
Minithumbup
By: 'Alexandra Rose'
Jul 03,2019
0 people found
this helpful
Any issues in the property were resolved very quickly and emails were responded to straight away. Very good estate agency. Would use them again....
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By: Pat Robson & Co.
Jul 31, 2019
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Everything with Pat Robson was easy. Any quer......”

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Jul 03,2019
Minithumbup
By: 'Daisy Pearce'
Jul 03,2019
0 people found
this helpful
Everything with Pat Robson was easy. Any queries or complaints were quickly resolved and our property manager was really helpful, emailing often to let us know any important information. Move-in and move-out were simple and convenient, and done on our terms....
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By: Pat Robson & Co.
Jul 31, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Tenant Finder Service - Students. Pat Robson......”

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Jun 24,2019
Minithumbup
By: 'Vanessa Hutchison'
Jun 24,2019
0 people found
this helpful
Tenant Finder Service - Students. Pat Robson has found students for my property in Jesmond for the last 2 years. The process has been seamless and communication prompt and efficient with those in the office....
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By: Pat Robson & Co
Jul 31, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Reliable Support...”

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Jun 05,2019
Minithumbup
By: 'Ajit'
Jun 05,2019
0 people found
this helpful
Altogether I lived 1 year in the apartment in Jesmond (Newcastle upon Tyne). Both the searching and the arrangement of the apartment by the staff of Pat Robson was very pleasant. I was mostly looked after by Laura (Office Jesmond), who did a fantastic job. She ...
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By: Pat Robson & Co
Jun 05, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Tenancy review...”

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May 13,2019
Minithumbup
By: 'Rebecca'
May 13,2019
0 people found
this helpful
Pat Robson took over management of the flat we were renting midway through our tenancy. Whenever we had any issues or questions the property manager, Paula, was quick to respond and helpful. We were grateful for a professional, friendly and unobtrusive service....
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By: Pat Robson & Co.
May 20, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Good experience for renting...”

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Mar 04,2019
Minithumbup
By: 'Veronica'
Mar 04,2019
0 people found
this helpful
Laura is a very good property manager and giving prompt reply during my stay. It was a good experience to rent a house from Patrobson....
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By: Pat Robson & Co
Mar 04, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Fabulous communication...”

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Jan 19,2019
Minithumbup
By: 'Nicki Roberts'
Jan 19,2019
0 people found
this helpful
Tim was brilliant from start to finish. He was quick to respond with any queries that we had and was consistently updating us throughout the sale. He worked hard and it felt as though he was checking on the progress daily. We got the impression ...
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Comment on agent fees
I think these agents are worth every penny for the service they provide.
Was this helpful? Yes
By: Pat Robson & Co
Mar 01, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Angel Saver...”

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Jan 16,2019
Minithumbup
By: 'Peter'
Jan 16,2019
0 people found
this helpful
As we had our second baby recently, we had to move out into a bigger place. We really enjoyed the stay here. Appreciate Laura's help during our stay, who is an Angel Saver to us. I do feel Laura's help there when I need her ...
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Comment on agent fees
Good. It deserves.
Was this helpful? Yes
By: Pat Robson & Co
Jan 16, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Excellent agent...”

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Dec 20,2018
Minithumbup
By: 'Rob'
Dec 20,2018
0 people found
this helpful
Laura was comfortably the best agent I've ever had over many years of renting. There were several issues with the property early on and she sorted it promptly and efficiently. Anything that cropped up later on Laura always dealt with very professionally and thoughtfully. Email ...
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By: Pat Robson & Co
Jan 16, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Superb from start to finish....”

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Dec 13,2018
Minithumbup
By: 'James S'
Dec 13,2018
0 people found
this helpful
Extremely helpful throughout the whole process. From the first phone call asking to view the property all the way through to moving in. Friendly and professional, not one fault. Thank you again....
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Comment on agent fees
Good.
Was this helpful? Yes
By: Pat Robson & Co
Jan 16, 2019
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Great Service...”

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Nov 01,2018
Minithumbup
By: 'Ed St John'
Nov 01,2018
0 people found
this helpful
Excellent service, quick and easy to move in, would definitely use again for next year and no issues so far...
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Comment on agent fees
good
Was this helpful? Yes
By: Pat Robson & Co
Jan 16, 2019
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Great experience...”

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Oct 09,2018
Minithumbup
By: 'Marc'
Oct 09,2018
0 people found
this helpful
Tim was the estate agent for the vendors of a couple of properties I looked at including one I bought. While he obviously represented the interests of the sellers, I thought he presented the houses I was interested in without hype. I was particularly impressed ...
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Comment on agent fees
No comment
Was this helpful? Yes
By: Pat Robson & Co
Oct 10, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Outstanding, professional, understanding and goes the extra mile for there clients....”

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Oct 07,2018
Minithumbup
By: 'Reina'
Oct 07,2018
0 people found
this helpful
I can recommend Pat Robson to anyone that wishes to sell or purchase a home. The service you receive goes over and beyond. My solicitor also commented on how she had never known an estate agents to keep everyone in the chain updated weekly and ...
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Comment on agent fees
I thought the fees were very reasonable
Was this helpful? Yes
By: Pat Robson & Co
Oct 10, 2018
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Professional and helpful...”

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Oct 02,2018
Minithumbup
By: 'Beth'
Oct 02,2018
0 people found
this helpful
Pat Robson were very professional and helpful in all ways. Any issues we had were solved quickly and efficiently by Laura....
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Comment on agent fees
Reasonable fees
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By: Pat Robson & Co
Oct 03, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Great contact and care....”

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Sep 27,2018
Minithumbup
By: 'Seth'
Sep 27,2018
0 people found
this helpful
Pat Robson & Co have been wonderful whilst we moved in. Laura tended to all our queries and issues without delay in a lovely manner. The online reporting of maintenance repair is a handy addition that we had not had the pleasure of before, too!...
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Comment on agent fees
Not so great. Very high compared to others we have had over the last few years.
Was this helpful? Yes
By: Pat Robson & Co
Oct 03, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Pat Robson Review...”

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Sep 13,2018
Minithumbup
By: 'Big G'
Sep 13,2018
0 people found
this helpful
Pat Robson have been very helpful with me concerning my financial situation over the past couple of months regarding payments for my new house and I would like to thank Maura specifically for assisting me with this problem. Apart from that Pat Robson have usually ...
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Comment on agent fees
good
Was this helpful? Yes
By: Pat Robson & Co
Oct 03, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Really good service - quick and reliable...”

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Aug 31,2018
Minithumbup
By: 'Nancy Marrs'
Aug 31,2018
0 people found
this helpful
I have found that pat Robson and Laura young in particular has been really good this year. If we've had a problem as soon as we ring up they have sorted it out efficiently and quickly....
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Comment on agent fees
Good
Was this helpful? Yes
By: Pat Robson & Co
Oct 04, 2018
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Quick and easy service...”

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Aug 31,2018
Minithumbup
By: 'George Prescott'
Aug 31,2018
0 people found
this helpful
Staff were all very helpful and made sure we could move in promptly since we needed a property fast. Walked us through the whole process from start to finish. Great service would highly recommend!...
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Comment on agent fees
Good
Was this helpful? Yes
By: Pat Robson & Co
Oct 03, 2018
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Very good experience - no problems...”

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Aug 31,2018
Minithumbup
By: 'Nancy'
Aug 31,2018
0 people found
this helpful
I thought pat Robson was a really good agency. When we had any problems they were quick to turn up at our door and help out. Would definitely go with them again....
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Comment on agent fees
We lost a bit on deposit and had to pay an admin fee but overall was good
Was this helpful? Yes
By: Pat Robson & Co
Oct 04, 2018
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Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

“Excellent...”

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Aug 29,2018
Minithumbup
By: 'Ciara'
Aug 29,2018
0 people found
this helpful
My housemates and I had a lot of trouble with our last estate agent; moving to Pat Robson was a great decision. Any problem we had we could call Laura and she was always happy to help. No matter what was wrong with the house ...
read full review
Comment on agent fees
Bad
Was this helpful? Yes
By: Pat Robson & Co
Oct 04, 2018
View all comments (1)
Good afternoon. Thank you for taking the time to leave a review and we are delighted with your positive feedback which is very much appreciated. We look forward to working with you again in the future ...

Tenant Fees

Holding Deposit (per tenancy)

Holding Deposit - One weeks rent will be taken to secure a property and will be held for 15 calendar days (unless otherwise expressly agreed) in order to complete all tenancy documents. This amount will be attributed to the first month's rent following the execution of all tenancy documents within the 15 calendar days of receipt of the holding deposit. This will be withheld if any relevant person (including any guarantor(s)) withdraw from the tenancy, fail a Right-to-Rent check, provide materially significant false or misleading information, or fail to sign their tenancy agreement (and/or Deed of Guarantee) within 15 Calendar days.Security Deposit Equal to five weeks rent - this covers damages or defaults on the part of the tenant during the tenancy

Last updated on 04/06/2019, 10:38 AM by Pat Robson & Co

Pending

Company Tenancy Administration Fee - (full company tenancy administration fee is required to secure a property on a non AST agreement) 50% of 1 month's rent ex. VAT, 60% inc. VAT
Company Tenancy Renewal Fee - £100 ex. VAT, £120 inc. VAT

Last updated on 04/06/2019, 10:38 AM by Pat Robson & Co

Unpaid Rent

Unpaid Rent - Interest at 3% above the Bank of England Base Rate from Rent Due Date until paid in order to pursue non-payment of rent. Please Note: This will not be levied until the rent is more than 14 days in arrears.

Last updated on 04/06/2019, 10:39 AM by Pat Robson & Co

Lost Key(s) or other Security Device(s)

Lost Key(s) or other Security Devices - Tenants are liable to the actual cost of replacing any lost key(s) or other security device(s). If the loss results in locks needing to be changed, the actual costs of a locksmith, new lock and replacement keys for the tenant(s), landlord, Agent and any other persons requiring keys will be charged to the tenant. If extra costs are incurred there will be a charge of £15 per hour (inc. VAT) for the time taken replacing lost key(s) or other security device(s), including attending a call-out for re-entry.

Last updated on 04/06/2019, 10:40 AM by Pat Robson & Co

Pending

Variation of Contract (Tenant's Request) - £50 (inc. VAT) per agreed variation. To cover the costs associated with taking landlord's instructions as well as the preparation and execution of new legal documents.

Change of Sharer (Tenant's Request) - £50 (inc. VAT) per replacement tenant or any reasonable costs incurred if higher. To cover the costs associated with taking landlord's instructions, new tenant referencing and Right-to-Rent checks, deposit registration as well as the preparation and execution of new legal documents.

Last updated on 04/06/2019, 10:41 AM by Pat Robson & Co

Early Termination(Tenant’s Request)

Early Termination (Tenant's Request) - Should the tenant wish to leave their contract early, they shall be liable to the landlord's costs in re-letting the property as well as all rent due under the tenancy until the start date of the replacement tenancy. These costs will be no more than the maximum amount of rent outstanding on the tenancy. The landlord's re-let fee is equal to 75% of a months rent + VAT

Last updated on 04/06/2019, 10:41 AM by Pat Robson & Co

Referencing

Reference Fees - Not payable by tenants. A Reference fee of £35 inclusive of VAT is payable by the landlord or agent requesting the reference, and these costs should not be passed onto tenants.

Last updated on 04/06/2019, 10:42 AM by Pat Robson & Co

Kindly note that legally, letting agents need to publish information about their tenancy fees, government-approved redress schemes and client money protection schemes on their website and on third party websites (on which agents are listed). For properties to lease/rent in England, agents need to keep this information up to date and precise on allAgents or specify within the property description.

Complaints Procedure

No procedure set.
Last updated at 3:35 PM 20/04/2017 by Nick

Awards won by Pat Robson & Co Ltd, Newcastle upon Tyne NE2 2AD


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